Royal Sofa Reviews 40

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Highly recommended! Very good contact with shop. Customer service assistant always responded patiently to all my enquires. Sofa was delivered and installed by kind and experienced profession... See more

Company replied

Rated 5 out of 5 stars

What an amazing sofabed!!!! Delivery was spot on, driver who installed it as well was so easy to talk with, checked every step of the way to ensure the colour is right and we are happy for it to be... See more

Company replied

Rated 5 out of 5 stars

Of course! Here’s the shortened positive review of Royal Sofa in English: --- **Great experience with Royal Sofa!** I am extremely satisfied with my purchase from Royal Sofa! My new sofa... See more

Company replied

Rated 1 out of 5 stars

Paid a deposit for a corner sofa with delivery promised in 20 days. After payment, the company stopped responding to all messages and emails. I’ve sent repeated requests for updates and a refund —... See more

Company details

  1. Sofa Store

Written by the company

Royal Sofa, the retail brand of Furniture Haven Ltd, brings luxury and comfort to every home with its premium armchairs, corner sofas, and sofa beds. Located in Bradford, our showroom showcases our finest collections, where quality and style meet in every piece. With flexible financing options, free delivery, and expert installation, we make elevating your living space effortless and elegant. Discover the craftsmanship of Royal Sofa and turn your home into a royal retreat.


Contact info

4.0

Great

TrustScore 4 out of 5

40 reviews

5-star
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3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kimm u shape sofa

My experience was amazing with this company!
The sofa itself is a higher level furniture,well done and beautiful!
Delivery guy very professional and friendly,brought everything inside and assembled it in minutes!
Highly recommended!

15 November 2024
Unprompted review
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Reply from Royal Sofa

Hi Olga,

Thank you for your wonderful review! We're thrilled to hear you’re happy with your sofa and our delivery service. We'll pass your kind words on to the team. Enjoy your beautiful new addition!

Rated 5 out of 5 stars

Perfect experience!

Perfect experience!

21 October 2024
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Reply from Royal Sofa

Hi Christos,

Thank you for your review! We're delighted you had a perfect experience with us. Let us know if we can help with anything else.

Rated 5 out of 5 stars

Great quality, good customer service

The company were incredibly helpful. Truly happy with the product I ordered. Delivery team were polite and communication was outstanding.

23 October 2024
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Reply from Royal Sofa

Hi there,

We’re so happy to hear you’re pleased with your sofa and our service! Thank you for taking the time to share your experience. We appreciate your kind words!

Rated 5 out of 5 stars

Excellent service

Excellent service

29 October 2024
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Reply from Royal Sofa

Hi Iliana,

Thank you for your review. We're glad to hear you had a great experience with us. Enjoy your sofa.

Rated 5 out of 5 stars

Fast and pleasant service

Fast and pleasant service, good quality

14 October 2024
Unprompted review
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Reply from Royal Sofa

Hi Vika,
Thank you for your feedback. We're glad we could provide you with fast and quality service. Enjoy your sofa.

Rated 5 out of 5 stars

Carol and Pawel brilliant service- positive attitude. Thank you guys!

Carol and Pawel installed our brand new sofa today, fast and informative. Great job! (Only tip for improvement- to collect and dispose packaging). Fantastic sofa- velvet cream ♡ thank you!

11 October 2024
Unprompted review
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Reply from Royal Sofa

Hi Ieva,
Thank you for your kind words. We're glad Carol and Pawel made your experience great. We appreciate your feedback about the packaging—it helps us improve.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. The guys came and assemble the sofa.
They delivered it on the 3rd floor.
They were super helpful and kind thank you so much.

11 October 2024
Unprompted review
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Reply from Royal Sofa

Hi Tzeni,
Thank you so much for your review. We're delighted to hear our team was able to help you so well. Enjoy your new sofa.

Rated 5 out of 5 stars

Excellent 👌

I’m very happy with my purchase.
Great communication with customer service.
Free delivery and installation. Delivery team exactly on time and very professional.
My new sofa is amazing 🤩
I can really recommend this company.

11 October 2024
Unprompted review
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Reply from Royal Sofa

Hi Hanna,
Thank you for your glowing review. We're thrilled you’re loving your new sofa and that our team delivered a great experience. Thank you for recommending us.

Rated 5 out of 5 stars

Great quality sofa with lovely customer…

Great quality sofa with lovely customer service whilst buying and delivery/installation. Fast delivery time too!

28 September 2024
Unprompted review
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Reply from Royal Sofa

Hi Jessica,

Thank you for your lovely feedback. It’s great to hear you’re happy with the quality and service. Enjoy your new sofa.

Rated 5 out of 5 stars

Don't hesitate, they're a fantastic setup

We were looking for a U shaped sofa bed for our garden room, but all of the usual companies required a small mortgage for that they were offering. Having seen the sofa from Royal Sofas I was able to find it at other sites, the reviews were favourable and Royal Sofa were £200 cheaper than Amazon!

There was constant communication on the day of delivery as the estimated delivery window got more specific. The delivery guy (Igor) was fantastic, very polite and explained the process thoroughly.
He brought s section off the van so we could see the colour and feel the fabric, and once he knew we were happy, he then carried the parts of the sofa through and assembled it for us.

Overall a very favourable experience and I'll be recommending them in the future.

13 September 2024
Unprompted review
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Reply from Royal Sofa

Hi Paul,
Thank you for your detailed and kind review. We’re so pleased you’re happy with the sofa and our service. We appreciate your recommendation—it means a lot to us.

Rated 5 out of 5 stars

What an amazing sofabed!!!

What an amazing sofabed!!!! Delivery was spot on, driver who installed it as well was so easy to talk with, checked every step of the way to ensure the colour is right and we are happy for it to be installed!!! Very comfortable and stylish looking, what a bargain !!!!
Communication all throughout faultless!!!
Buy with confidence, you won't be dissapointed !!! 🥰🥰🥰🥰

14 September 2024
Unprompted review
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Reply from Royal Sofa

Hi Ioana,

Thank you for your glowing review. We’re so happy you love your sofabed and had a great experience with us. Enjoy your new comfy sofa.

Rated 5 out of 5 stars

Kimm II corner sofa

Communication was great throughout. Two very polite men delivered and assembled the sofa. Wasn't an easy job to bring the parts up to my flat! The sofa looks amazing and better quality than expected. I would definitely recommend.

30 August 2024
Unprompted review
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Reply from Royal Sofa

Hi Eva,
Thank you for your kind words. We’re so glad you’re happy with the quality of your sofa and our service. We appreciate the recommendation.

Rated 5 out of 5 stars

Just received my sofa

Just received my sofa . Everything looks in good condition and happy with the purchase.Was surprised because I didn’t expect the delivery driver to come and build up the sofa in living room for me and I’m so happy and thankful for that.

13 August 2024
Unprompted review
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Reply from Royal Sofa

Hi Erik,
We’re so happy to hear you’re satisfied with your sofa and the delivery service. Thank you for sharing your experience. Enjoy your new furniture.

Rated 4 out of 5 stars

4 stars

4 stars, the delivery and communication was great and arrived quickly!
The man who installed the sofa was also lovely.
Would give 5 stars but the sofa isn't actually very comfortable 😕 it looks amazing but it's very hard and firm so hoping it softens up a little.

13 August 2024
Unprompted review
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Reply from Royal Sofa

Hi Lisa,
Thank you for your feedback. We’re glad you were happy with our service. We’re sorry to hear the sofa isn’t as comfortable as you’d hoped—feel free to reach out if you’d like to discuss further.

Rated 5 out of 5 stars

Thank you very much

Thank you very much, sofa looks amazing and service was 100%!

12 August 2024
Unprompted review
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Reply from Royal Sofa

Hi Fran,
Thank you for your kind review. We’re delighted to hear you’re happy with your sofa and the service. Enjoy it.

Rated 5 out of 5 stars

Amazing sofa

Amazing sofa, fast delivery and assemble. Great contact regarding delivery date. Wil definitely use again

30 July 2024
Unprompted review
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Reply from Royal Sofa

Hi Kris,
Thank you for your lovely feedback. We’re so glad you had a great experience with us. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Very happy with my purchase at Royal…

Very happy with my purchase at Royal Sofa. Great customer service, the delivery and assembly went very smoothly (great delivery guys). Love my new sofa!

29 July 2024
Unprompted review
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Reply from Royal Sofa

Hi Maria,
Thank you for your wonderful review. We’re so glad you love your sofa and had a smooth experience. Enjoy your new furniture.

Rated 5 out of 5 stars

very good quality sofa

very good quality sofa. delivery on time. very nice and helpful delivery service

18 June 2024
Unprompted review
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Reply from Royal Sofa

Hi Stanislaw,
Thank you for your feedback. We’re thrilled you’re happy with the quality of your sofa and our delivery team. Enjoy.

Rated 5 out of 5 stars

The delivery was on point and the sofas…

The delivery was on point and the sofas were the same as the ones I saw online. Staff were also helping me move the furniture around.

3 June 2024
Unprompted review
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Reply from Royal Sofa

Hi Malvi,
Thank you for your kind review. We’re so happy to hear you had a smooth delivery experience. Enjoy your new sofas.

Rated 5 out of 5 stars

The sofa’s are of a very high quality

The sofa’s are of a very high quality. They’re nice and comfy perfect for the living room. The delivery is also very fast, and the company is very good as they get back in touch with you fast. I’m very happy and satisfied with my purchase , therefore I highly recommend purchasing furniture from this company.

11 June 2024
Unprompted review
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Reply from Royal Sofa

Hi Amelia,
Thank you for your glowing review. We’re delighted you’re happy with the quality and delivery of your sofa. We appreciate your recommendation.

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