The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their w... See more
Company replied
A literal shining light in rinse-city of Ontario online casinos. I hit Big on literally every slot I touched. Managed to x200 my deposit. I just wish they had a more rewarding bonus/ loyalty program.... See more
Company replied
Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!! Leo Vegas has purchased Royal Panda for a reported fee of €60... See more
Company details
Written by the company
Royal Panda is a fully regulated online casino entertaining players with 1000s of Live Casino, Casino and classic slot games, like Book of Dead. Exclusive tables like Royal Panda Live Roulette and Royal Panda Live Blackjack are also available, along with Royal Jackpot—for your chance to win millions while playing jackpot games. With so many exciting games to choose from, you can start playing at home or on the go with a deposit as low as $10/€10. Use Skrill, Card, Apple Pay and Paypal to get started. Once all the legal bits (account verification) are completed, withdrawals are quick and easy with winnings typically paid within 5 days. On top of hassle-free deposits and withdrawals, new players can sign-up in just a few steps to enjoy a fun and rewarding experience from day one. And finally, to make sure you have a ‘royally good time’, Royal Panda’s customer service team is always available for any questions or advice, via live chat and email; with the Help Center offering answers to all the most common queries. Your experience matters, which is why your review will help us continue improving our service for you and other players. So tell us, what do you like most about Royal Panda?
Contact info
2.2
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The verification process is a joke
The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of debit card ownership from the bank? I even used Flix to verify my info but they just make you jump through hoops to avoid paying.
11 May 2026
Unprompted review
Reply from Royal Panda
Hi Mike,
Thank you for sharing your feedback, and we’re sorry to hear that you found the verification process frustrating.
While we aim to make the process as smooth as possible, please note that, as part of our security and regulatory obligations, we may occasionally request additional documentation to verify ownership of a payment method, particularly when certain information is not displayed on the card.
We understand that these checks can feel inconvenient; however, they are in place to help protect both our customers and their accounts and are never intended to delay or avoid payments.
We have contacted you through Trustpilot so that we can review your case further and assist you directly.
Kind regards,
Royal Panda
If I could give this casino negative…
If I could give this casino negative stars I would!! Do not trust them. I requested a withdrawl of $80. After a couple of days it was approved, only I never got my money!! I emailed support over a dozen times and they had me send in a couple months of bank statement to show I never received my money. I sent all my bank statements multiple times. They then requested a summary and said it was too many documents for them to go through. I kept in touch tried multiple times to show all my personal information and transactions, clearly showing them they did not send me my money. They still are requesting more information that is not even possible to get. THEY ARE A SCAM!!! $80 is alot of money to loose with out even playing any games. DO NOT USE THIS CASINO!!!! BAD COMPANY AND SCAMMERS!!!
18 June 2025
Unprompted review
Reply from Royal Panda
We’re very sorry to hear about this situation and the frustration it has caused.
Please know that we take matters like this extremely seriously and are committed to resolving them as thoroughly as possible.
To ensure a proper review, we’ve reached out to you through Trustpilot to collect the necessary details about your case. Our team will carefully investigate all the information provided and work toward a fair resolution.
We truly appreciate your patience as we look into this and aim to resolve it promptly.
Kind regards, Royal Panda
Royal Panda – Cute Branding, Brutal Reality
I lost $100 at $0.40–$0.60 spins without seeing a single bonus round. That’s gambling — fine. What’s not fine is how the “welcome bonus” is presented versus what it actually demands.
The 100% bonus comes with a 35x wagering requirement on BOTH the deposit and the bonus. Do the math — you’re expected to wager thousands before touching any “bonus” money. For a $100 offer, that’s roughly $3,500 in required play. At small bet sizes, that’s an endless grind. At higher bet sizes, your balance disappears before you’re halfway there.
It feels less like a promotion and more like a marketing trap dressed up in friendly panda branding..
And yes, it’s connected to LeoVegas — so expectations should be realistic going in.
Get rid of these two Casinos, Avoid them like a disease.
- They lie even on their reply on reviews about the wagering requirement. Tsk!
What a rubbish site.
19 February 2026
Unprompted review
Reply from Royal Panda
Hi Ailyn,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that this situation left you feeling frustrated, that’s certainly not the experience we want for our players.
We always aim to make our promotions as clear and transparent as possible, and we understand how disappointing it can feel if the terms don’t come across as expected. To clarify, for our welcome offer, the wagering requirement applies to the deposit amount only. Once the deposit wagering of 35x has been completed, the 100% matched bonus does not carry an additional wagering requirement. This information is included in the promotion’s Terms & Conditions, though we’re sorry if this wasn’t clear at the time.
Your feedback is truly appreciated, as it helps us improve how we communicate our offers. Please note we have emailed you through Trustpilot so we can get some details from you and look into this further.
We’re here to help and would be glad to assist further.
Kind regards, Royal Panda
I deposited and played on the Royal…
I deposited and played on the Royal Panda platform and requested a withdrawal / refund of €2,365.
Despite multiple attempts to contact their support over an extended period, I have not received any meaningful response, nor has the amount been returned.
At this stage, the complete lack of communication is unacceptable. As a customer, I expect transparency, professionalism and timely handling of financial matters. Unfortunately, my experience with Royal Panda has fallen far below these basic standards.
I have now issued a formal legal demand for repayment. Unless this matter is resolved promptly, I will continue to escalate it through appropriate regulatory and legal channels.
I strongly advise prospective players to proceed with caution until this issue is properly addressed.
13 January 2026
Unprompted review
Not surprised to see the reviews…
Not surprised to see the reviews plummeted for this casino. Used to be a fun place to gamble win or lose, but last year it has declined to massively loser site. You’re always ALMOST about to hit the bonus games , almost always about to make up losses but nope you just lose lose lose and when the rare bonuses do hit they are so low - don’t even make your deposit back. Going to remove them from my roster until I see some positive feedback from others. Massively disappointed.
28 December 2025
Unprompted review
Reply from Royal Panda
Thank you for sharing your feedback.
We’re sorry to hear that your recent experience was disappointing. We understand it can be frustrating when wins don’t go as expected.
We want to assure you that Royal Panda operates under strict regulations and licensing agreements to ensure fairness for all players. All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards, Royal Panda
Played here for years
Played here for years, its a nice website with easy withdraws and good support
keep it up royal panda!
15 May 2025
Unprompted review
Reply from Royal Panda
Thank you for your kind feedback!
We’re very happy to hear you’ve enjoyed playing with us over the years and that our website and support have met your expectations.
We hope your experience continues to be just as great, but if you have any suggestions for improvement, we’d love to hear from you.
All the best, Royal Panda
Great experience
Well I was a little bit suspicious about this site, after reading all the reviews, i though Oh No here we go again with corrupt casinos...
But i was pleasantly surprised with the outcome of the experience. I won $2200.00 after only depositing 37.00 dollars. I thought this must be a scam, But i was wrong. After verifying my account with the help of the friendly chat staff. My doubt soon turned to relief as everything went smoothly and my withdrawals were processed as soo as i was 100% verified. This is a Fantastic site. If your looking for good games and friendly chat agents then this is the right place.
14 December 2025
Unprompted review
Reply from Royal Panda
Thank you for taking the time to share such a detailed review. We really appreciate your honesty and are glad to hear that your experience turned out to be a positive one.
Congratulations on your win, and we're pleased our chat team could support you through the verification process and put your mind at ease.
Your feedback means a lot to us, and we’re happy to have you with us.
All the best, LeoVeas
Reply from Royal Panda
Thanks for the awesome feedback! We’re thrilled you’re enjoying our game selection and promotions. We truly appreciate your support!
All the best, Royal Panda
Was going well then they limited my…
Was going well then they limited my account to 325$ a month for some reason??? Support told me I'd get an email but this is crazy forcing a limit without warning or notification
26 November 2025
Unprompted review
Reply from Royal Panda
Hi Lucas,
Thank you for reaching out. We understand your concern regarding the account limit. Limits are generally placed on accounts after we have attempted to contact players and have had no response.
It's possible this limit was put in place as part of our Responsible Gambling programme.
We proactively monitor accounts for patterns of play that may indicate potential harm. We should have notified you of this limit, and we apologise if this wasn't the case. Please check your email (including your spam folder) for a message from our Responsible Gambling team explaining the limit in more detail. If you haven't received it, please contact our support team via live chat, and they can investigate this further and provide you with the reason for the limit and discuss options with you.
Kind Regards, Royal Panda.
I don't know who would think that…
I don't know who would think that spinning off $875 just to get 20 spins is an is a good deal but apparently they do. Scam
7 November 2025
Unprompted review
Reply from Royal Panda
Thanks for your feedback, Chris.
We're sorry to hear you're disappointed with the bonus offer, and want to assure you that Royal Panda is committed to reviewing its promotional offerings and providing more value and excitement for our players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
Royal Panda
I would like to give them no stars
I would like to give them no stars. They are exactly like everyone says a rip off. I can't believe that you dont receive a bonus until you wager the requirements for the bonus.
1 November 2025
Unprompted review
Update on previous review
I have already provided a review on here about Royal Panda. I want to update where things went to. In my opinion I warn anyone NOT to use this site. A recent further verification process (as I had played and won money) was ridiculous. They were going through my bank statements line by line and asking questions about car sales, and other question’s. This goes beyond any verification process. I was very transparent and provided all my personal details including tax returns and bank statements. This opens up more and more questions. You provide information only to get more and more questions and specific personal questions beyond any verification.
I went onto the site today and just spent the $8,000 I had won as I was never going to get those winnings and closed the account.
Remember I spent more than I had ever won. I wanted some fun and ended up being treated like a criminal.
STAY AWAY FROM ROYAL PANDA THiS SITE IS A SCAM.
Watch the reply from them it’s just going to say they acknowledge how frustrating it can be etc etc. play on ROYAl PANDA at your own risk.
21 October 2025
Unprompted review
Reply from Royal Panda
Hello Ian,
Royal Panda is certified and regulated by the MGA. As a result, we are licence bound to validate your identity and source of funds at some point.
Essentially, we wish to secure player funds and want to be certain that we pay out winnings to the account holder and nobody else. We also need to be sure that the deposits you have made to your account have come from legitimate sources.
It's a shame that you believe this process is a scam.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards, Royal Panda
do not play on this site its a scam…
do not play on this site its a scam they do send you your money but once you ave your first win they do not pay out at all like onmt even a little bit
7 October 2025
Unprompted review
Reply from Royal Panda
Hi there,
Thank you for your feedback, and I am very sorry to hear you feel our site is a scam regarding payouts after your initial win. I understand your frustration and concern when you believe winnings are not being paid.
As a fully licensed and regulated operator, we are committed to fair play and paying all legitimate winnings, and I will investigate your account and game history thoroughly to understand why you believe you have not received payouts.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Royal Panda Team
Site scams doesdnt pay out withdrawals even on verified accounts
So haven't used the site in a year I logged on 4 days ago and I could see anything until I verified so I sent in all required documents and I was now verified and could deposit. I make 600 deposits on a few days and yesterday I withdrew 6k well it's been 24hrs and still not processed so I MSG them and said my dl expired today being my bday and I needed to send it the new one. Well Canada post is on strike and I don't have it so I have to wait 30 days to get my new license funny thing is they still let me make deposits this site scams people and why I didn't use it for a year do use this site pls
3 October 2025
Unprompted review
Reply from Royal Panda
Hi there Paul,
Thank you for sharing your feedback regarding your recent withdrawal and the request for updated identification.
I can certainly appreciate your frustration with the withdrawal delay, particularly with the difficult situation you face in obtaining your new driving licence.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Royal Panda Team
I came here hoping to find my new…
I came here hoping to find my new favorite casino. Well I gave it week, played my favorite games and this is what I found. At the other casinos I have played, those same games gave you a back and forth of winning and losing that kept you playing for a long time. You hit bonuses way more often. And you actually won often. At this casino you put your money in and just like that, it's gone. No back and forth. No bonuses during game play. It's not fun. Playing out a wagering commitment will take forever because you are never winning money to put back into wagering. You constantly have to deposit. Rip off.
20 September 2025
Unprompted review
Reply from Royal Panda
Hi Patti,
Thank you for your feedback regarding your gameplay experience.
We understand it is disappointing when the games do not feel as entertaining or rewarding as you had hoped.
We can assure you that all our games use a certified Random Number Generator (RNG) to guarantee fair and random outcomes for every spin.
We are committed to providing a transparent and enjoyable gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
Don't pay much attention to 2/5 stars
A literal shining light in rinse-city of Ontario online casinos. I hit Big on literally every slot I touched. Managed to x200 my deposit. I just wish they had a more rewarding bonus/ loyalty program. Keep up the good work guys, don't listen to the haters.
11 September 2025
Unprompted review
Reply from Royal Panda
Dear John,
What a great review, thank you so much for sharing your experience!
We're thrilled to hear about your impressive wins and that you've given our site such a positive review. We understand your desire for a more comprehensive bonus program.
Your feedback is crucial for us to continuously improve our services and promotions. We're glad you appreciate our efforts.
Kind regards,
Royal Panda
Great at taking the money
Great at taking the money, not so good at paying out! Scam site! Beware!
12 September 2025
Unprompted review
Reply from Royal Panda
Hello Mike,
Thank you for taking the time to provide us with your feedback.
We are very sorry to learn of the frustration you have experienced.
We take feedback of this nature very seriously and are keen to investigate the matter thoroughly.
Our aim is to understand your concerns fully and work towards a satisfactory resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
Horrible just time wasters
Horrible just time wasters, live chat do nothing constantly ask questions but never sort anything. Won’t let me withdrawal my winnings, now they have kicked my account and saying I’ve never registered with them. WORST ONLINE CASINO
30 August 2025
Unprompted review
Reply from Royal Panda
Thanks for your feedback, Lee.
We're sorry to hear about your recent losses and understand your frustration with the verification process.
An internal request has been sent through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
Royal Panda
I’m told it’s 5 days for winnings to…
I’m told it’s 5 days for winnings to reach my account. I’ve seen other players say it’s only one day. I’m on my 4th day so hoping to see my winnings tomorrow. If not I opting out.
13 August 2025
Unprompted review
Reply from Royal Panda
Hi Nancy
We appreciate you bringing your concerns about withdrawal timescales to our attention.
It is completely understandable to feel concerned when there is a difference in information regarding payment processing times, and when you are eagerly awaiting funds.
We are keen to examine the specifics of your situation regarding the payment timeframe.
Our aim is to provide you with a clear understanding of the process and facilitate the prompt receipt of your funds.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
Fastest withdraws I've seen
I've never seen a casino this fast with the withdrawals that's probably why I will stick around. I've done at the very least over 10-15 online casinos and I've never received a withdraw the same day as with Royal Panda. There are alot of slots to play which is great.
The only downside is that you can't search a slot from a provider which would be great. Like let's say you select "Games Global" then it shows you all the slots they have.
29 July 2025
Unprompted review
Reply from Royal Panda
Hello there,
Thank you for sharing your feedback.
It is pleasing to hear that you have experienced such efficient withdrawal times with Royal Panda, and we are glad this has contributed to your positive perception of our service, especially when compared with other online casinos you have used. We also appreciate your comments regarding the extensive selection of slots available.
Your suggestion regarding the ability to search for slots by provider is duly noted. This is valuable input, and we will certainly consider it for future enhancements to the site.
We are delighted that you intend to continue using our platform and look forward to your continued enjoyment.
Kind Regards,
Royal Panda
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