My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company replied
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, highly recommended no issues and works well for me
16 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you experienced excellent service. Thank you for your recommendation!
Spoke to Martin and royal London what a…
Spoke to Martin and royal London what a nice guy so helpful an absolute pleasure,royal London are lucky to have quality people working for them
16 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was helpful and provided such a pleasant experience.
Great customer service and prompt…
Great customer service and prompt replies, thank you Jacob Bushwell
16 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you received great customer service and prompt replies. Thank you for your positive feedback!
Relatively straightforward and prompt…
Relatively straightforward and prompt service dealing with an important issue.
16 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad we could provide a prompt service for your important issue. We appreciate your kind words!
I have 2 pensions with these
I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get statements for both pensions for a few years, added to this took my eye off the ball with them. When I finally got statements, it turns out for the past 5 years in a row the pensions have made 0.25% a year every year ! I therefore complained as the returns were unbelievable, I was told that my funds had been invested in CREST. I just wonder how many other victims they have. To put this into context, I had £50k nearly invested and over 5 years they have made me £500 whilst taking over £5k in charges for their expertise in investing!! So over a 5 year period they have made 1.25% whilst the FTSE has increased by nearly 50%. This is not a company to trust with your money!
I have today transferred this account, unfortunately though I have another account with £50k in, with exactly the same story, this account can’t be transferred though! How convenient!! BTW Royal London,I could have made 15% in a building society account over 5 years! Disgraceful!
15 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised. I have passed your comments to your case handler who will look into this for you.
Many thanks, Louise
Very satisfied with the information…
Very satisfied with the information provided by Nicole and for her guidance. Very helpful and professional.
15 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided helpful and professional guidance. We appreciate your positive feedback!
Good communication always ready to help.
15 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so glad to hear that our communication met your expectations. Thank you for taking the time to share your feedback.
Very professional
Very professional, happy and very helpful in her advice
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you found our team professional and helpful. Thank you for your positive feedback!
Nice and easy company to deal with my…
Nice and easy company to deal with my pension, pay out & draw down requirements
15 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear that dealing with your pension, payout, and drawdown requirements was a nice and easy experience. Thank you for your positive feedback!
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that everything went smoothly and met your expectations. Thank you for sharing your positive experience!
Excellent company
Excellent company.
Good costumer service.
Polite, knowledgeable and helpful.
15 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear you had a great experience with our company and found our customer service polite, knowledgeable, and helpful. Thank you for your positive feedback!
Reply from Royal London Mutual Insurance Society Limited
Thank you for your positive feedback!
Spoke to Jamie Donald
Spoke to Jamie Donald, lovely chap !
Very helpful, nice and easy process. Thank you
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member provided such helpful service and made the process easy for you. Thank you for your positive feedback.
Everything was easy to do
Everything was easy to do. The Customer Service Advisor, Rhonda Davies, was extremely helpful, knowledgeable and Friendly. Thank you.
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback. We're so happy to learn that our team member was helpful, knowledgeable, and friendly.
Great experience and very helpful…
Great experience and very helpful staff. Easy to access. Thank you
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear you had a great experience and found our staff helpful. Thank you for your positive feedback!
Great to eventually get the funds…
Great to eventually get the funds requested after supplying the relevant info. One call was hard as I could hear other colleagues talking, louder than my own
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear the funds were received. We apologise for the difficulty you experienced during your call due to background noise. We are working to improve our call environment.
Joel made the transaction pain free.
Joel was friendly, clear and helpful. Made the call quick and easy.
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was friendly, clear, and helpful. Thank you for your positive feedback!
Royal London pensions advice
Great advice from Martin who took the time to explain everything to me.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear our team provided such helpful advice and took the time to explain everything. We appreciate your kind words!
Great but not great
It was great because of Alison , other wise , the getting through to Alison was near on impossible ..also Alison sent me information but I couldn’t send it on because of security . So no point getting the info , Alison had kindly organised a proper document for pension moneys I’ve paid in . I am somewhat hoping I can send it onto Hmrc ? ..please confirm I can do this regards Dean Braik
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, thank you for your review and I am glad to hear our team member was helpful, I am however sorry to hear of the issues you faced getting through to us. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with the relevant team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
James Howell made the hole process easy…
James Howell made the hole process easy and hassle free
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that our team member made the entire process easy and hassle-free for you. Thank you for sharing your positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.