Rowen Homes Reviews 

Items are extremely over priced and poorly made. Majority of items are not as described on the website vs in person. Definitely would not recommend. However, the customer service at Rowen is excellent and the staff are extremely helpful and attentive.

First time buying from Rowen. Items arrived promptly and great quality. Would definitely buy from them again.
I was also supported this morning by Rosie. They dealt with my query promptly to resolve. Thank you Rosie!

Fantastic customer service from Grace when I had an issue. Resolved within the hour of sending my email which is superb! Thanks Grace!

I’ve bought a few things from Rowen Homes now, they have some lovely things.

A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly, responsive, and incredibly helpful. No question is ever too much trouble, and her customer service really makes the whole shopping experience even better.🤍

I have purchased a few items from Rowen Homes and been so happy with there quality and fast delivery.. customer service ( Caroline) was very helpful and pleasant when I had a quiery, a company I would recommend 😊

Id been waiting for some marble coasters to come in stock ordered and upon delivery discovered a chip in the corner of one of them, I reported this to rowen homes and Grace was very quick to resolve my issue as she issued a replacement of the faulted product same day. I have previously shopped at rowen homes for sofas and various accessories for the home and always been satisfied with the quality of the products. I find there quality better than items ive purchased from the likes of Barker and Stonehouse.

Grace was absolutely brilliant in helping me with my order and very polite at all times . The response was soo quick and query sorted in no time at all making the whole shopping experience really easy x

Amy was really helpful with a query I had regarding an out-of-stock item. She was friendly, professional, and took the time to assist me thoroughly. Her excellent customer service made the whole experience easy and stress-free. Thank you, Amy, for your help!

Dpd LOST my parcel a beautiful vase i was furious until I spoke to amy she explained she was new there however she helped very fast and efficiently the lost delivery from dpd has been fixed with a replacement. I would chsmge to evri much delivery service.

Today I received my courier. I’m very happy because they packed very well👌

Beautiful products and great customer service from Jenna. She helped me with my queries straight away and was very professional.

I was so upset to receive my bowl. It was smashed to pieces in transit. The bubble wrap was minimal
I called spoke to Amy who was very understanding. The refund was processed immediately
Well done to Amy for sorting this out.

Excellent quality ,quick delivery over joyed with my items purchased looking already to make another purchase I would definitely recommend.

I had an issue with a damaged product and Amy replied quickly, organised a replacement and also promptly answered my queries re delivery times etc.
We were pleased so visited the store an purchased more items. Lovely team. Keep up the good work. x

Spoke to Rosie with a delivery query. Very friendly & helpful as always.

Really nicely surprised as the items were really nice! Thank you!

I received a swift and helpful response from Amy, Customer Experience Representative who dealt with my query, providing great customer service

After returning our order at the start of May (tracked delivery) and sending multiple chasers we are still waiting to receive our refund or any acknowledgment of our return. Recommend others avoid using this site.

25th of June edit: Following the review response from Rowen 10 days ago we are still yet to receive a reply to our multiple emails and Rowen are still holding our £100’s despite having received our return in May. Absolutely disgraceful customer service.

Unfortunately had to contact customer services as received a damaged item, within hours had a reply off Grace telling me a replacement will be on its way Monday when the warehouse opens… very happy with quick response.

The process of returning a damaged frame was far more difficult than I expected. Fortunately, they did eventually collect the item and I am receiving a full refund. I'm leaving this review to highlight Amy on the customer experience team. She was polite, helpful, and got the job done despite the frustrating system. I appreciate her help, even if the overall experience was a bit exhausting.