Routemaster Bus London Reviews 8

Excellent communication from start to finish.
The experience was everything that we hoped for and more.
The staff were amazing.

We hired 2 routemaster buses for our Wedding. Let me tell you, worth every penny.

The hosts make everything perfect, in particular I’d like to make a shout out to Zoe. They got involved with the party, laughed and joked with us. To be honest so friendly and so kind, I almost forgot she wasn’t part of the wedding party! I was two seconds away from inviting everyone from the bus company to our reception!

They arrived on time, the drive was fabulous. The guests had a great time. The two buses stayed close together when they could in central london!

My sister and BIL did the drinks delivery to the drop off point, and they both said it was easy, stress free and well worth it. We bought our drinks from several suppliers so it was much better to do the drop off ourselves. On our bus we served, pimms & G and T & soft drink cans with crisps! Perfect mix for a nice sunny day.

I would recommend 10/10.

Exceptional! Routemaster Bus really were exceptional. Helped us from the booking to waving goodbye.
At a time when things can be so stressful you need people like them, who do as much as it takes to help to remove that stress.
Thank you for helping the day start so well.

Awful awful company. Weeks of emails and no replies. Finally connected and gave a date to them and details to be confirmed. After two weeks they said they can’t do my date even though they have three buses!
Let me down badly
Glad I wasn’t let down on the date
Highly unprofessional and attitude stinks

We used Routemaster bus for our wedding two years ago and it was nothing but a disappointment.

They ruined our day -

Turned up late
no contact before
scruffy drivers
went on an hour diversion making us late for the reception
scruffy drivers
just a disaster start to finish.

After much discussion on the phone they agreed to a partial refund but we never heard from them again and never received it.

DO NOT USE

After many weeks of discussion trying to organise something with them, they were extremely unresponsive, and at one point sent an email to me with nothing in it except "oh". Eventually they responded to my email saying "we're now fully booked".
Complete waste of time and effort.

The buses were on time and looked great for our wedding day. Most of the guests felt that the bus ride was one of the best highlights of the day, particularly as they were all able to enjoy prosecco whilst listening to The Beatles. Communication with Routemaster Bus London was great, and I would have given 5 stars however unfortunately one of the buses said 'to the hotel' on the front, which was not what we agreed. We weren't going to a hotel!

Absolutely made our wedding a day to remember staff and driver really accommodating could not of done more to ensure our day was the best ever would highly recommend