Rothera Bray Solicitors Reviews 

94
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing professional, highly efficient, and compassionate support during complex legal procedures. Consumers note that communication is consistently clear, prompt, and reassuring throughout property purchases, will writing, and family matters. Many individuals mention feeling entirely supported and guided through stressful life situations by knowledgeable professionals. Some reviewers were not happy with occasional service delays or experienced issues regarding unprofessional communication tones. A few other people also felt that certain interactions lacked the warmth and personal touch they expected from the firm. Others mentioned that dealing with specific administrative processes could occasionally feel somewhat impersonal and challenging.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professional,... See more

Service

People report positive experiences with service, noting prompt and efficient replies to numerous queries... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the professional, efficient,... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently professional, highly... See more

User experience

Customers felt high satisfaction with the user experience, expressing appreciation for clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Rothera and Bray for my property purchase and was represented by Fatima Altaf throughout the process. From start to finish, Fatima was thorough, responsive, and genuinely on top of every detail... See more

Company replied

Rated 5 out of 5 stars

We have used Rothera Bray for several different will and probate matters over the last few years. Nelissa Hicks has been outstanding. Excellent communication at all stages. Prompt and efficient repl... See more

Company replied

Rated 5 out of 5 stars

I went to the Loughborough office and saw Nelissa Hicks. She was clear, concise and helpful with my will I did have some reservations, having used the company before some years ago and whilst they di... See more

Company replied

Rated 5 out of 5 stars

I couldn't recommend Suzanne highly enough. As first-time buyers, the whole process felt quite daunting, but she made everything straightforward and stress-free from start to finish. Communication w... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 60% of negative reviews

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4.6

All reviews

(94)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

I used this solicitor firm recently to…deal with my late aunts estate

I used this solicitor firm recently to deal with my late aunts estate.
They were very knowledgable, efficient and approachable.
They kept me updated as the case progressed and explained everything in a way I would understand.
Andy ( solicitor) was very easy to speak to and down to earth which helped a lot.
A special mention goes to Sarah Simpson ( paralegal) as her customer service was amazing. She always dealt with anything I asked or needed doing straight away and I completely trusted her to do what she said she would do. A rarity in this day and age.
I would highly recommend this firm of solicitors .

17 September 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review! We really appreciate it.

Rated 5 out of 5 stars

A great service- highly recommended

I used Rothera Bray's West Bridgford office to update my will having previously used them for conveyancing work. Talita Fantauzzi handled the work to draft a new will and provided a service as fabulous as her name! Everything was handled in a friendly and professional manner and she was a pleasure to deal with. I'd have no hesitation in recommending Rothera Bray's West Bridgford office ( and in particular Talita) should you require their services.

25 September 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Shaun for leaving this 5* review for Talita at our West Bridgford office. We really appreciate the time and effort.

Rated 5 out of 5 stars

Family Solicitors

I had an excellent experience with Rothera Bray Family Solicitors. From the outset, they truly listened and showed real empathy, which immediately gave me confidence that I was in safe hands. Their legal counsel was clear, practical and reassuring, and every query I raised was handled with genuine care and diligence.

In particular, I would like to commend Emily Sherwood, who was instrumental in guiding me through the process. She provided structured and thoughtful advice that was easy to follow, which helped to significantly reduce the stress and anxiety these matters so often bring.

I am deeply grateful for the support I received and would not hesitate to recommend Rothera Bray to anyone in need of professional, compassionate and reliable legal advice.

26 September 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this wonderful review for Emily from our Family law team at our Nottingham office. We are so pleased you had a positive experience with Rothera Bray.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Prompt, friendly, and very professional. Great to work with. I have worked with Rothera Bray Solicitors on multiple occasions. They never disappoint.

10 September 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this review for Ria at our Loughborough office. We will be sure to pass on your kind words.

Rated 5 out of 5 stars

Excellent advice provided efficiently

Natalie was extremely responsive and attentive to my particular matter and provided me with a good sounding board in helping me work through what could have been a complex and fraught agreement issue. I particularly valued her balanced viewpoint and efficiency. This mode of operation was also reflected in the assistance I got from George and Lauren at Rothera Bray in helping me get through the process end or end with the minimum of delay. Many thanks

27 August 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Andrew for this great review for Natalie and our employment team in Nottingham. If there is anything else we can help with in the future, please do let us know.

Rated 5 out of 5 stars

Best Solicitors

Previous Solicitor Messed Up My Case, So I Changed My Solicitors And Got ROTHERA BRAY To Represent Me. They Looked Out For Me And Actually Listened To What I Want Out Of This Case, It Ended In A Positive Outcome For Myself And Especially My Boys. I Can't Thank Them Enough. Definitely Would Recommend Them.

14 August 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Umme for taking the time to leave this great review. If there is anything else we can help you with in the future, please do let us know.

Rated 5 out of 5 stars

I chose to instruct Eleanor Robinson at…

I chose to instruct Eleanor Robinson at Rothera Bray because a friend of mine of 50 years standing had recommended her. She and her colleague Kerry from the Mapperley branch of Rothera Bray dealt with us in an efficient and timely manner and wrapped everything up calmly and without incident. I can't praise them highly enough. The solicitor practice we used in the past have moved on to corporate law, but I feel very reassured that Rothera Bray will be there in the future when I need the services of a solicitors' practice.

5 August 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review for Eleanor and the team! We are so pleased that you experience with Rothera Bray was a positive experience. If you do require any future services, please do let us know.

Rated 5 out of 5 stars

Moving house after 35 years helped by Rothera Bray

Last year we decided to downsize from a three bed semi with a large garden to a two bed apartment with a tiny garden. We had been in our previous house for 35 years; both our daughters grew up there.

Due to illness the garden had become completely overgrown and the house had boxes that “needed sorting” all over ( am am neurodivergent ). The move was a good thing but because of the time we were there it was hard.

We were offered online solicitors by the Estate Agent but I wanted a “bricks and mortar” Nottingham based Solicitor.

From the initial phonecall we were made to feel valued customers. Johanna Goddard was our solicitor with her team. As it is a leasehold property it seemed like everyone wanted a say in the lease which delayed things. I finally asked if we could move on the 12th December. Johanna and her team made it work and we moved on the 12th of December 2024.

Couldn’t have done it without them. I’ve said we are never moving again but I would say : don’t go online for an important thing like buying a house; choose real people that you can go and see, you can’t do much better than Rothera Bray ( ask if you can have Johanna handle your sale )

Sorry to Johanna’s team but I can’t remember your names - I should have written them down at the time but you were great too.

12 December 2024
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Paul for providing Johanna with this great review! We really appreciate you taking the time to write this and if there is anything else we can help you with in the future, please do let us know.

Rated 5 out of 5 stars

I have used Rotheras for various…

I have used Rotheras for various purposes over the years, from notary to litigation. On this occasion I was buying a flat and required their services for conveyancing. I worked with Sara Odedra from the Leicester office and couldn’t be more pleased. Sara was professional and knowledgeable. The vendors side was challenging, but Sara kept on top of the case and we completed just in time. I was very happy with the service provided and will be coming back to Sara when I remortgage.
I will continue to use Rothera Bray when I require legal services and assistance.

17 July 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review for Sara and our conveyancing team in Leicester. If there is anything else we can help with in the future, please do let us know.

Rated 5 out of 5 stars

Excellent service

Very knowledgable and patient help from Jo & co in purchasing my first home, explained the process and were always available to answer calls/emails

26 June 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for this 5* review for our conveyancing team. If there is anything else we can help with in the future, please do let us know.

Rated 5 out of 5 stars

This was the first time using Rothera…

This was the first time using Rothera Bray Solicitors,from the first phone call to the last Sam was amazing on the ball with everything that made the whole process very easy for me,would very highly recommend them and be using in the future

8 June 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review! If there is anything else we can help with in the future, please do let us know.

Rated 5 out of 5 stars

Samantha Beeston Office

Samantha has recently acted on the sale of my property through the Beeston office. I was kept regularly up to date with emails and telephone call up to completion. Excellent service all around and would highly recommend using their services in the future. Thanks again for your first class service.

23 May 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Stuart for providing Samantha and our Beeston office this positive review. We really appreciate you taking the time. If there is anything else we can help with in the future, please do let us know.

Rated 5 out of 5 stars

Excellent communications

Excellent communications: clear information and swift responses

16 May 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave us this 5* review. If there is anything else we can help with in the future, please do let us know.

Rated 1 out of 5 stars

I do not recommend selling your house to someone using Rothera Bray

I do not recommend selling your house to another party if they are using Rothera Bray Leicester solicitors for house conveyancing. Their service has been very slow and inefficient.
The delays may have been acceptable to their own client however they cost my husband a considerable sum as the other party, and for this reason I do not recommend dealing with them.
The conveyance was a very simple transaction of an empty house without any chain involved.
Rothera Bray Leicester had the TA6 and TA10 in January 2025 but sat on them for may weeks before raising 30 enquiries at the last minute. These were answered within 12 hours but Rothera Bray took another 4 weeks to complete and made further demands that even our own solicitors said were unnecessary before completion.
The firm did not draw up a timely contract or transfer for signature despite constant requests from clients, estate agents and our solicitors.
The person we were buying from complained to us that his Rothera Bray contact was twice on holiday and nobody dealt with paperwork, calls or emails in their absence. This was immensely frustrating for us having carried out our side well in advance and the conveyance being very simple.

Perhaps the most staggering hubris was when Rothera Bray Leicester requested a substantial extra fee to carry out the conveyance faster!
Unsurprisingly both parties declined.

We later discovered that our conveyance, started in January, had been put to one side as the purchasers wouldn't have to pay SDLT so Rothera Bray decided there was no urgency.

As a final insult Rothera Bray would not proceed with the conveyance unless the 1 star Trustpilot Review was removed. This blackmail was very effective and I removed the original review although raising the matter with the Trustpilot Integrity team.

Please don't be tempted to enter a sale or purchase with a party using Rothera Bray Leicester as conveyancers unless you are prepared for weeks of stress.

17 April 2025
Unprompted review
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Reply from Rothera Bray Solicitors

We appreciate all perspectives as they help us improve our services. However, we have noticed that you were not directly a client of ours but were involved on the other side of this transaction.

Rated 5 out of 5 stars

Our solicitor with Rothera Bray

Our solicitor with Rothera Bray, Marneya Chauhan dealt with our case with utmost satisfaction and in a smooth professional manner.
With this result in mind all further engagements involving a solicitor will be eagerly handed to this company

1 March 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Many thanks for leaving us this great review. If there is anything else we can help with in the future please do let us know.

Rated 5 out of 5 stars

Brilliant solicitors

Lucy and Karen were excellent with our recent house purchase. Always easy to get in contact with and helped speed things up throughout the process. Thank you so much!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This was a very complex and emotional case that our solicitor took on.
She was very experienced.
I highly recommend Emily Sherwood not only for her expertise but for her fast response throughout all contact and her help with emotional support along the way.
We are 100% happy with the service.
Thank you very much to Emily, Hannah and your colleagues at Rothera Bray

14 November 2024
Unprompted review
Rated 4 out of 5 stars

Very Professional.

Our family have used Antony Fyson to buy and sell several properties now. We have always found both himself and his assistant Vicki both friendly and professional. This would have been five stars but it took over six weeks to pay us the balance owed following our last sale.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Dumped straight into DocuSign with zero explanation. Major problems with ThirdFort. Expectation to do everything on line. Brusque communication. Sluggish reactions to a problem, minimal feedback as to progress. Trainee solicitor was more professional. 3 months later they demanded £3.53 (their mistake). Again no explanation or apology. We were long standing clients before merger. We will never use them again. Avoid.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

I appointed Rothera Bray to represent…

I appointed Rothera Bray to represent me for my case. After reading and obtaining a few quotes from other firms, Rothera Bray was not the cheapest or dearest, but I found they were best suited for my case and the cost were reasonable.
Lindsey who I dealt with mostly over the phone/email was the most lovely, friendly and informative lady, and I know this is her job but she didn't make me feel like just another client for how big their firm is. Then I spoke and met with Olivia who was my legal representation for the hearing. Olivia was very professional, friendly, straight talking and obviously good at what she does. Although my outcome has hindered my life slightly, I got the best case scenario all thanks to Olivia and her team. I would highly recommend Rothera Bray to anyone and thank them again for helping me

27 September 2024
Unprompted review

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