Rotate North Reviews 

455
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought a watch for my nephew for his 21st birthday, and when it arrived the hands had fallen off. Despite repeated attempts to resolve the issue and multiple fob-offs from the support 'team', we had t... See more

Rated 5 out of 5 stars

It's a well priced, solid and functional timepiece. It works as an everyday and a sports watch. Good visibility and not huge on the wrist like many modern equivalents.

Rated 1 out of 5 stars

Returned a Tempest Automatic Navigator Watch (40mm) in perfect condition. No refund within 7 days as stated on website. This matter will be pursued. Really poor call centre performance. One person... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER ANYTHING — SCAM!! My husband ordered a watch, broke quickly after while under warranty, have tried contacting customer service via phone, email, Instagram… no response. They have recen... See more

Company replied

Company details

  1. Watch Store
  2. also in
  3. Online Marketplace

Written by the company

Rotate North is more than a watch company. We searched the earth for great performance products - beautifully designed and built to last - with exceptional environmental credentials. With not a lot to show for our efforts, we made a commitment… to create a range of design-led essentials that we couldn’t find elsewhere. At Rotate North, we will always make the highest quality utility products, imbued with minimal aesthetics and crafted from the most sustainable materials and processes possible.


Contact info

3.0

Average

TrustScore 3 out of 5

455 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(455)

26 reviews in the last 12 months

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Rated 1 out of 5 stars

Waaaaay too long and i have received…

Waaaaay too long and i have received this email but not my watch band….

4 August 2024
Rotate North logo

Reply from Rotate North

Hi Sacha,
Sorry to hear you've had a bad experience with us.
We are a microbrand and so sometimes get it wrong - but we are doing our best to improve and streamline our processes, all the time.
Please email us on help@rotatenorth.com if you need any more assistance.
Best regards,
Customer Support @ Rotate North

Rated 4 out of 5 stars

Superb watch, flaky logistics

Superb watch, very wobbly logistics. This is my second Rotate North watch and both are beautiful and keep excellent time. They use an off-the-shelf movement of course but the cases are excellent, stylish, simple, robust. Alas the same cannot be said about the buying process, I had to chase, chase, chase before I eventually got a favourable response. Worth the hassle? Yes, definitely, but would have been so much better not to have been subjected to it in the first place!

10 June 2024
Rated 1 out of 5 stars

Late arrival?

Not responsive to email or phone calls. Over a week on my email and not even a read receipt. When I called customer service, they said that I would receive a call back, just does not seem to be as quickly as I anticipated. I have no way of knowing if my watch will be late or never arrive. Poor experience for a first time Rotate North customer.

It is now a month since my order. Still no response to email, phone call, or my review.

18 May 2024
Rotate North logo

Reply from Rotate North

Hi Maggie,
Sorry to hear you've had a bad experience with us.
We are a microbrand and so sometimes get it wrong - but we are doing our best to improve and streamline our processes, all the time.
Please email us on help@rotatenorth.com if you need any more assistance.
Best regards,
Customer Support @ Rotate North

Rated 1 out of 5 stars

Hard to get hold of for answers and I’m…

Hard to get hold of for answers and I’m being asked to write a review of something that’s not arrived. Poor show really, but their stuff is good, just not very punctual and I seemed to be ignored. C

5 April 2024
Rotate North logo

Reply from Rotate North

Hi Colin,
Sorry for the delay in getting your watch shipped. We sent you an email separately to explain the reasons.
You should now have received your watch and we hope you are enjoying it.
Best regards,
Customer Support @ Rotate North

Rated 2 out of 5 stars

Late order

Hi
I placed a order on the 25th of February
For the new steel order no : 2794#

& trying to follow up by emails & phone cals.
But still no idea when the watch will reached

5 April 2024
Rotate North logo

Reply from Rotate North

Hi Elias,
Sorry for the delay in getting your watch shipped. We sent you an email separately to explain the reasons.
You should now have received your watch and we hope you are enjoying it.
Best regards,
Customer Support @ Rotate North

Rated 5 out of 5 stars

A dive watch that I love

The purchase process was simple and fast.
The delivery was on time.
The watch (Actic Dive Watch) is as described and expected. It seems very well manufactured.
Hey Rotate North, keep making such nice watches!!

3 January 2024
Rated 5 out of 5 stars

TOP QUALITY

The watch is top quality. I have no idea why I haven't come across this brand sooner. Very high spec for a great value. It looks and feels like it should be double or triple the price.
The strap is extremely good and has a lovely vanilla odour.
Highly recommend this brand...absolutely love it.

2 January 2024
Rated 4 out of 5 stars

The watch is good, the service is not so good

The watch is good, the service is not so good. They sent me a watch with different strap to what I ordered, When I sent them a request about it, never got any answer.
They claim they can provide follow-up service, I wonder if it really so.
3.5 stars then

28 November 2023
Rated 1 out of 5 stars

Watch arrived with problems

Unfortunately, I bought the watch, received everything correctly and the watch is beautiful. However, the product lasted a few hours and stopped working.

I've just informed you by e-mail that I'm sending it back with the maximum care and I'm sure the problem will be solved.

26 November 2023
Rotate North logo

Reply from Rotate North

Hi Carlos,

Sorry to hear you're having a problem with the watch so soon after receiving it.

We've sent you a separate email with details of how to return it for a repair or replacement.

Best regards,
Customer Support @ Rotate North

Rated 5 out of 5 stars

I love the watch -- the Atlantic

I love the watch -- the Atlantic! It makes me smile when I see it on my wrist. It has worked flawlessly the week that I have had it, and I am excited for it to be my everyday watch for the indefinite future. I am particularly excited with it's robust qualities since I often engage in various outdoor activities and adventures that can be harsh on gear. The luminosity has been excellent--very easy to read at night, which I appreciate since I often find myself in low light settings. The delivery was flawless as well, arriving exactly when it said it would. So far I have been very pleased with the product and the overall experience. I would highly recommend!

24 November 2023
Rated 5 out of 5 stars

I wanted to add to an earlier comment…

I wanted to add to an earlier comment (first impressions) that in the ten days that I've had the Tempest it has hardly lost/gained any time! I don't know if this is the norm, I don't know if it will change over the next few weeks or months but so far each time I compare the time on the dial it is spot on with my iPhone. Very impressive! I hope the very best for this company, it's a very competitive market but with quality like this it won't be long before they make a name for themselves that surpasses other micro brands.

22 November 2023

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