Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... See more
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Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.
Company replied
Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james
Company replied
Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel
Company replied
Company details
Rosy Bingo
Written by the company
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@rosybingo.com
- rosybingo.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a query with my account
I had a query with my account. The fault was mine as I didn't read the terms pertaining to bonus funds properly. I spoke with Paul who explained everything to me very clearly and who compensated me some bonus funds as a goodwill gesture. I was very impressed . I'll read the terms more closely in future!
30 March 2025
Unprompted review
Reply from Rosy Bingo
Hi Jaqueline,
Thank you for your thoughtful review! We're glad Paul could clear things up for you and that you were happy with the resolution. We appreciate your understanding and look forward to assisting you again!
Regards,
The Rosy Bingo Team
Yes I had a great interaction with…
Yes I had a great interaction with James he expressed his know how with certain games (brown cow) with a lot of knowledge and was so thankful for /sir Lancelot:)xx
22 March 2025
Unprompted review
Reply from Rosy Bingo
Hi Walshy,
Thanks for sharing your experience! We're so glad James could help with his game knowledge and make your interaction enjoyable. We'll make sure he knows how much you appreciated his help! 😊🎉
Regards,
The Rosy Bingo Team
Great staff when need help
New to this site and I haven’t yet played but on a live chat with Amanda she was so helpful and got me on my playing journey.
15 March 2025
Unprompted review
Reply from Rosy Bingo
Hi Marie,
Welcome aboard! We're so glad Amanda could help kickstart your journey. Wishing you lots of fun ahead—hope you enjoy every moment!
Regards,
The Rosy Bingo Team
Savannah was very helpful &…
Savannah was very helpful & understanding in my request
14 March 2025
Unprompted review
Reply from Rosy Bingo
Hi there,
Thanks for sharing! We're so glad Savannah could help and make things easier for you. We’ll be sure to pass along your kind words!
Regards,
The Rosy Bingo Team
Spoke with Amanda from the help centre…
Spoke with Amanda from the help centre … very helpful and very prompt. Thank you
1 March 2025
Unprompted review
Reply from Rosy Bingo
Hi James,
Thanks for the great feedback! Amanda will be happy to hear she made such a positive impact!
Regards,
The Rosy Bingo Team
New member so not played yet but great…
New member so not played yet but great support staff one with a lovely name savanna thanks made verification easy look forward to playing Lindsey craft
27 February 2025
Unprompted review
Reply from Rosy Bingo
Hi Lindsey,
Welcome aboard! We're thrilled Savanna could make the verification process smooth for you. Hope you have a fantastic time playing!
Regards,
The Rosy Bingo Team
Savannah is an excellent customer…
Savannah is an excellent customer service agent very helpful and fast with a reply
27 February 2025
Unprompted review
Reply from Rosy Bingo
Hi Gwyn,
Thanks for the awesome feedback! Savannah will be so happy to hear she made a great impression. We’re lucky to have her!
Regards,
The Rosy Bingo Team
So upset with this site
Hi,
Honestly I've never been so upset with a company.
I've also been paid out ASAP.
This site has made me jump through every hoop possible. From ID to BENFITS STATMENTS TO BANK STATMENTS FROM COUCIL TAX TO BILLS. TO HOME TENACY AGRREMTNS TO PROOF WITH MY FACE NEXT TO ID TO PROOF OF MY BANK CARDS COVERING MY MIDDLE NUMBERS.
There is nothing they can possibly ask for and yet I'm still waiting on my pending withdrawls.
Please contact the gambling commission community and police as I've never been so upset and stressed.
I will update this If I recieve my withdralws as I did enjoy the site. Just ashamed this experience with them has gone this way as they just holding my withdrawls now.
As an update all my ID and address have been approved my UC has also. So I honestly can't see no more excuses they have.
27 February 2025
Unprompted review
Reply from Rosy Bingo
Hi Bobbie,
We're truly sorry to hear about your frustration, and we completely understand how stressful this situation must be for you. Our team will be reaching out to you shortly to review your case and provide any updates. We appreciate your patience and hope to resolve this for you as soon as possible.
Best,
Rosy Bingo
Avoid avoid avoid!!! Scam sitet…
I would avoid this site as it does not seem to be a good site, it's fake site what just makes all your money
20 February 2025
Unprompted review
Reply from Rosy Bingo
Hi Richard,
We’re sorry you feel this way. Our goal is to provide a fair and enjoyable experience for all players. If you’ve had any concerns, we’d love the opportunity to assist you—please reach out to our support team, and we’ll be happy to help!
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Ashley,
Thank you for your kind words! We're glad you found our service helpful and informative. If you ever need anything else, we're here to help! 😊
Best regards,
Rosy Bingo
Brilliant site to play on
Brilliant site to play on, plenty of slot games and casino games plus various bingo's and my winnings are in my account within a couple of hours it's amazing I love it (always play responsiby) come and join us
3 February 2025
Unprompted review
Reply from Rosy Bingo
Hi Donna,
Thank you so much for the fantastic review! We're thrilled to hear you're enjoying the variety of games and quick payouts. It's great to know you're having a great experience—responsible play is always key! Thanks for being a part of our community!
Regards,
The Rosy Bingo Team
Amanda from customer service was very…
Amanda from customer service was very rude, patronising and unhelpful. They fix it so you win just at the end of your bonus money, but you have to wager ridiculous amounts before withdrawing! So i played bonus money won £300 when on my last penny but was told to deposit and spend another £150 before withdrawing! Not worth it for a site that doesn't seem legit and with rude customer experience. Get rid of people like Amanda if you want to make the site worth while!
31 January 2025
Unprompted review
Reply from Rosy Bingo
HI Shannon,
Sorry to hear you didn’t have a great experience! We know wagering requirements can be frustrating at times, but we always aim to be as clear as possible about them—you can find all the details in your Bonus History anytime. We really appreciate your feedback and will take it on board to keep improving. If you ever have any questions, we’re always happy to help!
Best,
Rosy Bingo
Reply from Rosy Bingo
Hi Cinzia,
Thank you for the awesome feedback! We're so glad you enjoyed the game. We can’t wait for you to experience even more fun!
Regards,
The Rosy Bingo Team
Gael was really helpful and sorted my…
Gael was really helpful and sorted my bonus out
25 January 2025
Unprompted review
Reply from Rosy Bingo
Hi Joanne,
Thank you for sharing your experience! We're so glad Gael could help and get everything sorted for you. We truly appreciate your feedback!
Regards,
The Rosy Bingo Team
All the other review are fake!
All the other review are fake!! This site is a scam please don’t deposit
23 January 2025
Unprompted review
Reply from Rosy Bingo
Hi Wayne,
We’re sorry to hear you feel this way. We take feedback seriously and would love the chance to address any concerns you may have. Please reach out to our support team so we can assist you further.
Best regards,
Rosy Bingo
All these reviews are fake this site is…
All these reviews are fake this site is a complete scam they pay people to write reviews
23 January 2025
Unprompted review
Reply from Rosy Bingo
Hi Wayne,
We’re sorry you feel this way. We can assure you that we take fairness and transparency very seriously. If you’ve had any issues or concerns, we’d love the chance to look into them for you. Please feel free to share your account details via Trustpilot so we can assist further.
Kind regards,
Rosy Bingo
I love rosy bingo
I love rosy bingo. I don’t play big money only deposit monthly, but theirs something family orientated with it it’s just amazing.
22 January 2025
Unprompted review
Reply from Rosy Bingo
Hi Marlene,
Thank you for your lovely feedback! We're so happy to hear you enjoy the family-oriented vibe at Rosy Bingo. It's great to know you're having a positive experience with us!
Regards,
The Rosy Bingo Team
So they offer a welcome bonus
So they offer a welcome bonus, deposit £20 and receive £80 bonus, sounds great, however what isn't clear is that the bonus is only for 48 hours. Raised it with their customer service and they offered if I deposited again that they will put it back. Only those with a serious bingo issue will be able to get through the bonus in that time, waste of money this site
20 January 2025
Unprompted review
Reply from Rosy Bingo
Hi there,
We're sorry you did not have a good experience with us Today. We kindly invite you to contact us on chats again and we will have something sorted for you.
Regards,
The Rosy Bingo Team
Really happy with this site
Really happy with this site, iv tried a few and this one appears really good. I had quite a big win and was processed and paid within a few hours. Very happy :)
18 January 2025
Unprompted review
Reply from Rosy Bingo
Hi Georgia,
Thank you for your lovely review! We’re so happy to hear you’re enjoying the site and that your win was processed quickly. We truly appreciate your feedback and are thrilled to have you as part of our community! 😊
Regards,
The Rosy Bingo Team
YOU CAN'T get you money out until you wager £300
YOU CAN'T get you money out until you wager £300 even if you're a returning customer. DISGUSTING
Still a shoddy site with inconsitent priced games off and on. Bonus's locked up in spins and not able to use on bingo. Having to half a bingo game and now use the rest on a deadass slot game. Massive money grab. Had 2 tabs open. Clicked the promotion to deposit and get 150 free spins, another tab I happened to do a free spin game and got 20 free spins if I deposit. Using the promotion 150 spins tab I deposited and came out with 20 spins. Sigh.
8 January 2025
Unprompted review
Reply from Rosy Bingo
Hi Comper,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to clarify a few points. Wagering requirements and bonus terms are part of our effort to maintain fair gameplay and are clearly outlined in the Terms and Conditions. We understand this can be frustrating at times, and we’re always open to hearing ways we can improve.
We have requested account details through Trustpilot so we can investigate the spin promotion issue further for you. Your feedback is valuable to us, and we’re here to help!
Best regards,
Rosy Bingo
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