Ross + Liddell Reviews 943

We have been working with Ross-Liddell Glasgow West End for almost 2 years. They are always very helpful and respond our enquiries very quickly. Thank you :)

Paige was very helpful and quick to respond! They made the whole process very easy

all staff at Ross &Liddell are very puntual and polite, they always returned my calls/ emails promptly also very profesional repaire team.

Thanks to all at Ross & Liddell

Claire was extremely helpful organising an engineer today in Helensburgh!

Rhiannon was extremely efficient and helpful and resolved issue very competently

I was confused at the difference between Common Charges and Management fee's were when looking at my invoice and charges on my account. Candela at R&L was very patient and explained it all to me and sent me a copy of my yearly invoice and pointed out where that common charge fits in also what the Management fees were used for. Thanks very much Candela she was excellent

I recently received assistance from Candela through online support, and I couldn’t be more impressed with the quality of her service. She was polite, patient, and incredibly efficient in helping me resolve my issue. Candela took the time to understand my concerns, provided clear explanations, and guided me step-by-step until everything was fully resolved.

Her friendly attitude and professionalism made the entire interaction smooth and pleasant. It’s rare to come across someone so dedicated to ensuring a positive customer experience. Candela is a fantastic representative of the company, and I truly appreciate her support.

Highly recommended—thank you, Candela!

Straight forward and pleasant experience

Very fast response to my question, from Rhianon, using the online chat service.
A reassuring service, as the link was in an e-mail, and I was able to have relevant documents visible on my smartphone.

Renting the property for over 2 years, never had an issue.
Ladies from the Glasgow office are always polite and helpful
10 out of 10

Letting out my property through Ross & liddell has been an easy, hastle free process and the staff i have spoken to have been so nice and friendly. I would recommend using them to anyone.

The lettings team kept me informed of the process every step of the way.

I have lived in Flat.3/3 16 Plantation Park Gardens over four years. The staff members I have engaged with have proved to be very respectful to my wife and I.
The company quickly responds to areas of concern like needed repairs in the facility. I could recall the time we had a fire accident in our flat in 2022, the company went all out to help us settle back speedily in our renovated flat.

My experience was great because after giving all the information need for the chat, my questions were answered and problem resolved.

I have been with Ross & Liddell for few years & my experience with this letting agent has been great . They guided me through the entire process with clarity and patience , handled all queries promptly, and ensured everything went smoothly. Their professionalism, helping attitude, knowledge of the industry and dedication is really good. I would gladly recommend them to anyone looking to rent out their property.

Thanks,
AH

All the agents are very welcoming, professional and always with a smile.
Never had any issues.

Any problems I've had Ross &Liddell have sorted it out straight away, always there to help

We haven been renting the property in Edinburgh for last 2 years and never had any issues.
All the check in the flat always up to date.
Prompt comunication via Phone and e-mail.

Higly recomended.

Had a query and spoke with Leah via Live Chat who was great in assisting me get to the answer I needed. Much appreciate her efforts

I have been using Ross & Liddell for over 5 years as a tenant. I have always received prompt service whenever I needed it, all of the staff are very friendly and easy to talk to, and they have been very flexible with me when making arrangements for payment etc.. They have also always been very clear and precise with all their communications, which I greatly appreciate!