RootLayer Web Services LTD. Reviews 105

Everything works fine for couple of months until one day the server is just unreachable, i ask in support what is going on - no reply. I check their network status page, news page, my email for maybe some info regarding this - nothing. After 10 hours support replies to me that they "migrated all servers to a new Datacenter", without informing any of their customers. It is now well over 18 hours and i still cannot connect to my server in any way. Support is not responding and btw i cannot even control the server from their admin page (start/stop/restart).

I don't understand how bad reviews are here.
We work with several VPS companies and Private servers, for different clients of ours (currently assisting clients with a total of more than 100 servers), I tested working with this company and I am very satisfied that I am starting to advise other clients of mine to migrate from other companies to this one.

I would like to point out that I have no connection with this company, nor am I a reseller, nor do I even have a referral code to earn a percentage, my review is 100 real percent of what is happening in my case.

The Vps and Private Servers present excellent performance, the support I read here was not good, I totally have another opinion, I find the support quite simple and efficient I can even point out that better than some companies I work with that are in the world ranking of the best VPS and server companies.

Regarding the waiting time, I don't think they take long, I already had experience of having VPS or Servers ready on the same day, after clearing the payment confirmation.

at the moment i love the work of this company, and if i change my opinion i will be happy to come and share, but for the moment this company satisfies 10 Stars (and not just 5) in everything:
Quality, Efficiency, Support and a service that makes the customer personal and not robotic or just another one.

I'm giving this review 2 stars only because the server was good till it worked! Also their managment panel has all the needed features!
I can't connect to my server anymore and it's down since 2 days ago.
I'm waiting for a support reply for 2 days and they haven't even responded yet.
Their live chat is lame, because they aren't even online the chat! I checked 10 times a day.
The support in this website isn't good! Don't buy if you need support.

EDIT 1 : I also think that all their reviews are fake, because the profiles have only reviewed rootlayer and given 5 start review only!

so prompt with assistance needed at all times

Great Service, Great Job!
Everything is working fine and the Support is for real great!
outstanding

Been a customer for over 5+ months. Their support is amazing, and i feel like I have the freedom on my rdp than other rdp services! VOUCH!!

Excelent service like always, very good/fast and stable rdp! Cheapest price ever seen and very fast delivery. Reccomended!

Great service! I would highly recommend as I received high quality, reliable, and impressive services. It is always a pleasure working with them!

I've been using many other server providers, which have all been lacking on so many areas.. Rootlayer has been a very good experience since day one, I have been using them for a couple months now and so far only positive. Already have 3 servers running at the moment and I am going to order 3 more services right now.

Thanks for your awesome service, again!

Excellent service and support. Would recommend them 10/10.

Have never had any regret since buying from this website, have been using their server for the past 2 years, only had 1 issue with it hanging and it was fixed within 6hrs and it makes me have more confidence with them...Keep it up ROOTLAYER....cheers

I've been using this service for like 3years now.

Have enjoyed every bit of it and they've always been there to help me sort out problems

Top Server Providers! Loving those guys ♥

Awesome and HQ i got my rdp :D its working as promised

Amazing service, been using them for atleast 8+ Months. I've ordered well over 5 - 7 RDPS

Great company & customer service always high-quality hosts and as fast as possible

Best VPS service you can find in the Market. There was a little mistake with OS installation and I got compensated with an extra week on my subscription. Really remarkable.