Roost Heating Reviews 454

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their ability to explain complex issues clearly. Many people appreciate the prompt and reliable service, noting that engineers arrive on time and complete work to a high standard. The customer service is frequently described as outstanding, with reviewers commending the friendly and supportive approach from both office staff and engineers. Consumers often mention the company's expertise in solving difficult heating and plumbing problems that other services couldn't resolve, and they are particularly impressed with the clean and tidy work ethic of the team.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism and efficiency of the staff.... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the engineers, such... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support received,... See more

Based on these reviews

Rated 5 out of 5 stars

Christian, our Roost Heating engineer is awesome. We have known him personally and the folk at Roost for nearly 10 years. Christian is brilliant at what he does and he not only completes whatever need... See more

Rated 5 out of 5 stars

Speedy service from Roost, when our old boiler broke in December, worst time of the year! Ben, Jack & the Team were friendly, professional and very courteous. New boiler installed in less than a day a... See more

Company replied

Rated 5 out of 5 stars

The best company about. We have previously spent thousands with other Eastleigh based services to fix our central heating issues they couldnt get it working properly. Christian at Roost diagnosed a... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with the work that Roost Heating have done for us, and would certainly use them again. We were given thorough and informative information throughout. The installation team arrived... See more


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Heating Equipment Supplier
  4. Boiler and Heating Service
  5. Plumber

Written by the company

Experts at heating design and installation. Fanatical about great service and smart solutions (and we can fix your boiler too). Whether you're looking for boiler repairs, boiler servicing or a brand new, brilliantly efficient boiler for a growing brood, we take pride in our workmanship and always offer the highest standards of quality. Roost Heating can deliver a solution to suit and service that will surpass your highest expectations. Don't just take our word for it though, visit our review page and see what some of our customers say about Roost Heating. Why choose Roost Heating Communication: We pride ourselves on being responsive. Staff: The Roost Heating team are polite and presentable, our engineers are DRB checked and we never use sub contractors. Holistic: Taking care of every aspect of your heating system from installation to maintenance and emergency repairs, as well as upgrading with the latest technology.


Contact info

5.0

Excellent

TrustScore 5 out of 5

454 reviews

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Rated 5 out of 5 stars

Turned up on time

Turned up on time. Explained what they had done. Very pleasant engineer. The same person every year for the service so I feel confident to let him into my home. Advised about work that would be needed to be done in the future.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Christian, our Roost Heating engineer is awesome. We have known him personally and the folk at Roost for nearly 10 years. Christian is brilliant at what he does and he not only completes whatever needs doing to the highest standard but takes time to talk us through everything that’s been done and answer all our questions. 5 stars and more to both Christian and Roost. You will not be disappointed.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Christian and Ben are real craftsmen…

Christian and Ben are real craftsmen and clearly take pride in their work. You can tell that the advice is really well-informed and they care about doing the most appropriate work to the highest standard. Christian navigated around the tiling really well and everything was very well done. I’ll happily be using Roost again.

2 April 2026
Unprompted review
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Reply from Roost Heating

Thank you for the 5-stars Max! We are so pleased to hear your boiler installation was of the highest standard and you were well-informed throughout the process. We look forward to seeing you again next year for your first annual service!

Rated 5 out of 5 stars

Fixes for multiple heating problems

Engineer (Chris) was fully aware of all 3 problems reported and explained his approach up front. Then kept me informed as work progressed through to a final summary and what to do if any further problems. All very professional.

2 April 2026
Unprompted review
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Reply from Roost Heating

Thank you for the 5-star review Tim. We are delighted to hear you received a professional and informative service from Chris whilst having your heating issues fixed. We look forward to working with you again soon!

Rated 5 out of 5 stars

On time

On time, curteous, efficent , knowledgeable and able to hand over device with simple explanation and offer to feel free to contact the engineer on his personal phone if any problems arise.

1 April 2026
Unprompted review
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Reply from Roost Heating

Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you received such a great all round service from our engineer whilst having your underfloor heating controls installed. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Heat Pump installation with Roost Heating…

Tareq and his team at Roost Heating recently designed and installed our heat pump system. Their support throughout the design, Grant application, installation and after care has been excellent. They are highly professional, communicate well, and their work is excellent. We are delighted with our new system and have no hesitation in recommending them.

31 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for your very kind review and 5-stars Doreen. We are so pleased to hear you are delighted with all the support your received from the team whilst having your new heat pump installed. We look forward to seeing you next year for the heat pumps first annual service!

Rated 5 out of 5 stars

excellent service as usual

Christian came for the annual service and as usual he's always efficient and friendly. I know my system is in good hands with Roost. Thanks Christian.

30 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for your 5-star review Joy, we are pleased to hear you received a great service. Always a pleasure to work with you! See you again next year for your annual service.

Rated 5 out of 5 stars

Repeatedly great

Another excellent experience - this time from Christian & Ben. Thank you! Love dealing with a company that actually cares. Sadly the last time as we are moving out of the area.

27 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for your review Paul! Great to hear your excellent feedback for our engineers. Thank you for your continued loyalty over the years, we wish you all the best as you move to pastures new :)

Rated 5 out of 5 stars

Excellent service

As always excellent service from Roost from the initial phone call to the problem being solved, in a short period of time we had our boiler serviced by Tareq and our under floor heating problem resolved by Chris. Both very friendly and efficient. Such a peace of mind to know Roost is a company you can rely on, would highly recommend.

18 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for taking the time to leave a review Mandy. So pleased to hear you received a great service for your underfloor heating issue and boiler service from both Tareq and Chris. We appreciate your comments and will pass them onto the team. We look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent experience!

I used the Worcester Bosch website to find an approved installer & chose Roost from the recommended installers in my area to replace a 20-year old boiler. The Roost office staff were great and responded immediately, Cristian came the same day and I had a quote less than 24 hours from my initial enquiry.

I’d been quoted almost £1000 more by a big-name company for exactly the same boiler so the Roost quote was very good value. By choosing a Worcester Bosch approved installer, I also got a 10-year warranty on the boiler instead of the 5-year warranty offered by the big brand.

Aidan & Ben were friendly, professional and thorough, and explained the process clearly. Everything went smoothly, the boiler was installed & the radiators drained with minimal disruption & they were super tidy throughout - not easy in a small flat.

Another benefit over the big brand quote was the new boiler was delivered on installation day and Roost took the old one with them the same day so nothing needed to be stored.

Excellent all-round and highly recommended!

16 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for your kind words and the 5 stars! We are delighted to hear you had such a positive experience with Roost throughout your boiler installation process. We look forward to seeing you next year for your first annual service!

Rated 5 out of 5 stars

First class professional service

Professionalism and pro-active advice in all aspects, fully documented at a sensible cost

16 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for taking the time to leave us a review. It is much appreciated and we look forward to seeing you again soon!

Rated 5 out of 5 stars

All of the Roost team were considerate

All of the Roost team were considerate, tidy and professional. Thanks

11 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for taking the time to leave us a review Ben. We are delighted to hear you received a great service from the Roost Team. We look forward to working with you again soon!

Rated 5 out of 5 stars

First-rate service

We recently had a new boiler installed by Roost and had a perfect experience. All communication was easy and friendly and the engineers were clearly very capable. Excellent service and fully recommended.

9 March 2026
Unprompted review
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Reply from Roost Heating

Thanks for the 5-stars David. Delighted to hear you had a perfect experience with Roost when having your new boiler installed. We look forward to seeing you again next year for your annual service.

Rated 5 out of 5 stars

Does a thorough and decent job

Does a thorough and decent job. Aidan is friendly and helpful. Price is good. We trust them.

9 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for the review Jane, we will pass your comments onto Aidan and it's nice to hear he did a thorough job for you too!

Rated 5 out of 5 stars

Great service

Fast response, good communication, and excellent, knowledgeable engineer

6 March 2026
Unprompted review
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Reply from Roost Heating

Thank you for the 5-star review Simon, much appreciated. We look forward to working with you again!

Rated 5 out of 5 stars

Great communication and response to our…

Great communication and response to our times. Team are very professional on both visits. Would recommend and using again.

3 March 2026
Unprompted review
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Reply from Roost Heating

Thanks for the great review Stuart, delighted to hear you would use us again and will be recommending us. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

First class boiler service

An excellent boiler service performed by Roost Heating on my combi boiler. Arrived on time, super friendly, tidy and clean. and everything left working as expected.
THANK YOU!

3 March 2026
Unprompted review
Roost Heating logo

Reply from Roost Heating

Thank you for taking the time to leave us a review Nick! We look forward seeing you again next year for your annual boiler service!

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