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Rooms To Go Reviews 46,537

•
TrustScore 5 out of 5

4.8

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 15,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, knowledge, and patience, making the shopping experience pleasant and easy. Many people highlight the excellent customer service, noting that employees go above and beyond to assist with orders and provide all necessary information. The products themselves are highly regarded, and the online purchasing process is often described as straightforward and convenient. However, some customers also noted issues with customer service, mentioning a desire for better communication and accountability regarding staff errors. A few other people also felt that additional information from customer service left a lot to be desired, and some were disappointed by unexpected insurance requirements.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

User experience

Consumers find the user experience to be positive, highlighting ease of use and convenience. Many reviewers... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the great quality and style... See more

Order

Reviewers highlight positive aspects of order. Many customers found the online ordering process quick and... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best salesperson (Austin W.) have ever had in all our years (50+)! We sure hope that Rooms to Go appreciates his level of service, professionalism, and expertise. We would choose the Mount Juliet TN... See more

Rated 5 out of 5 stars

Contacted Brandon Lyke for assistance in buying a love seat. He was extremely helpful and patient and knowledgeable. I could not come to the store as I am in a wheelchair SO Brandon assisted me over... See more

Rated 5 out of 5 stars

Evan at the Sarasota location was amazing. Professional, informative and patient. We went in one day, returned home to measure and placed the order the very next day. He sent everything to our cart, v... See more

Rated 5 out of 5 stars

Caroline made our shopping experience wonderful. She made us feel like family. She provided every option to us & gave perfect examples until we were satisfied. I’ll be referring friends and family as... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.8

Excellent

TrustScore 5 out of 5

47K reviews

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Rated 5 out of 5 stars

Rodney was outstanding

Rodney was outstanding! I walked in to the store and found my chair. Despite my irritation with having to pay for "delivery" when I could have taken the chair, he asked his manager and "corporate" to allow me to pick it up at Metairie/Kenner store. He kept in touch and made my eventual purchase so easy! Thank you Rodney...RTG is lucky to have you.
Dr Jullette Saussy

9 May 2026
Rated 5 out of 5 stars

A fun shopping experience!

Our Sales associate Roger Diaz made the entire experience of purchasing furniture for my 92 yr old Mom a pleasure. He spent a lot of time listening to her needs and making suggestion's for the small space she is moving into on June 1st.
Thank you Roger for your patience and professionalism!

9 May 2026
Rated 5 out of 5 stars

Leo was AMAZING!

Leo was AMAZING!! Wow, Rooms to Go customer service is the best. Got me what I needed 2 months sooner, I'm glad I asked rather than settling somewhere else!

9 May 2026
Rated 5 out of 5 stars

Susan is great to work with

Susan is great to work with, this is our third room that we have bought furniture for. The first experience was so good, that I called Susan today to order this from our home in PA. She is informative, gave us all the information we needed and answered all of our questions. She was great with the entire process

9 May 2026

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