Loved the swimsuit like 3 yrs ago. They still had it. Got it sitting perfectly, excellent quality, versatility, sitting 10 time better than any regular plus that dash of glamour - love it. Helpful and... See more
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I like the products (specially the dresses). The only downside to ordering is that shipping cost is at the buyer’s side when returned (unlike other places I shop online with where returns are for fre... See more
I ordered my first bodysuit from company Room24 in Jan 2024. I love it. Good cut, beautiful fabric, sexy, high quality material. Later I ordered another one, and received my third one for free. Now I... See more
I love ROOM 24- the design, brand concept and seamless customer service. It's made to MAKE you feel confident, sexy and desirable. You will not be disappointed. Every piece is designed carefully. I lo... See more
Company replied
Company details
Written by the company
We are a woman owned and run London based fashion brand who's mission is to empower women. We design sustainably sexy pieces meant to take you from chill to beach to party. From bodysuits to dresses to swimwear and beachwear we touch all the bases with our unique aesthetic which features bold cut-outs in all the right places. We design for the sophisticated, sexy and elegant modern woman.
Contact info
United Kingdom
- room24.co.uk
4.3
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very good quality items
I ordered my first bodysuit from company Room24 in Jan 2024. I love it. Good cut, beautiful fabric, sexy, high quality material. Later I ordered another one, and received my third one for free. Now I am thinking about a dress and a swimming costume 💖💖
1 February 2024
Unprompted review
Pretty much grifters
Purchased bathing suit at Canadian conversion rate of $235, “free shipping!” per website checkout, and was unpleasantly surprised by $92 CDN Cash On Delivery charge from Room 24, which I had to pay in order to retrieve package from post office. I have sent multiple messages to Customer Service requesting an explanation as to why a hidden charge of over 30% of item purchase price was levied, and vague responses implicating courier are all I can get in return. Returning doesn’t feel like an option because company representatives are non-responsive and I frankly have no idea if there is even a professional organization at the other end to process a refund, or who can be trusted to. Bathing suit itself isn’t substandard but neither is it extraordinary. If you are shopping online outside of the UK I would urge caution. I do regret association with this unpleasant vendor.
19 January 2024
Unprompted review
Thank you I loved
11 December 2023
Reply from Room 24
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
lovely elegant garment
Quick response to questions. Answered emails even on a weekend. Quick return policy. Good quality garment fit to size and I received 25% discount voucher for next purchase.
5 December 2023
Reply from Room 24
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
The clothes are ok but the service is…
The clothes are ok but the service is terrible. I received a wrong item and despite informing them immediately they took their time to tell me to send the item back at my own expense for them to investigate and then if the item was approved they would then send me the correct item I bought. Lol it is a joke.
20 November 2023
Reply from Room 24
Dear Charlotte,
We sincerely apologize for the mix-up with your order, and we regret the inconvenience caused. Your case has been thoroughly investigated and successfully resolved. It seems the issue arises from our fulfilment center and we have reviewed our procedures to prevent similar occurrences. Your satisfaction is our priority, and we appreciate your understanding. We hope you are happy with the replacement item we have sent and we have sent a discount code for any future order as an apology for the delay and mistake.
Warm regards,
Room 24 Team
I was given a tracking number with a…
I was given a tracking number with a package that has no tracking information. I ordered this dress over a week ago and it shows that it has not shipped.
27 November 2023
Reply from Room 24
Dear Laura,
We apologize for the unforeseen complications in your delivery due to an uncommon shipping issue. The issue here arouse after the item had left our warehouse, although it is an uncommon occurrence the courier has lost the order.
We have refunded you in full and hope this has been resolved to your satisfaction, we have sent out a discount code as an apology for this mishap and we've implemented measures to enhance our operational processes based on your feedback.
Warm regards,
Room 24 Team
My parcel has never arrived
My parcel has never arrived
I’m leaving US tomorrow to go back to Europe and will not be able to revive it
27 November 2023
Reply from Room 24
Dear Magdalena,
We're truly sorry to hear about the delay on your parcel. Please accept our sincerest apologies for this inconvenience. Our standard international delivery is between 7 -14 days, in your case it took 13 days however we have changed courier services since and we're confident in its effectiveness moving forward.
We hope you loved your purchase, and again we apologies for the inconvenience on this 🖤
Warm regards,
Room 24 Team
Becca Dess
I bought the Becca dress and the Jane bodysuit. Fit me perfectly, nice quality
6 September 2023
Unprompted review
Reply from Room 24
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
Loved the fit from this brand
Loved the fit from this brand, Great product and quality. The fabric is shaping which is good as well.
20 October 2023
Unprompted review
Reply from Room 24
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
I liked the clothing styles offered on…
I liked the clothing styles offered on the website but I did not like the super long shipping transit time to receive my order.
8 September 2023
Reply from Room 24
Dear Doris,
Thank you for your kind words on our clothing styles. Apologies for the delay in your order; we understand its importance. We're actively improving our shipping for a smoother experience. Your support means a lot.
Thank you for choosing us and sharing your experience.
Warm regards,
Room 24 Team
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