Rookiekids Reviews 

They are the worst ordered 2 pairs of shoes and never received either pair tried to get a refund after 2 weeks they denied I will never order anything else from this website run don't spend your money there they are the worst

I placed an order on Saturday and received it today, so shipping was fast. Unfortunately, the shoes I received were badly defective — multiple paint marks, scuffs, glue residue, creasing, and overall they looked used from most angles. This was very disappointing, especially since I expected a new, accurately described item.

I contacted customer service immediately. It took over six minutes to reach a live person. Anthony assisted me and was polite, but Rookie Kids’ policies are unacceptable. I was asked to email photos of the defects, which I did. I was then asked whether I wanted a refund or replacement. I needed the shoes urgently, so I requested a replacement.

Instead of promptly resolving the issue, I was told my request had to be reviewed and approved first. Only then would I receive a return label, after which I would have to ship the defective shoes back, wait for inspection, and then finally have a replacement shipped.

This process is not ideal for a customer who already paid in good faith for a brand-new item. Most reputable companies will immediately ship a replacement and include a return label, with the understanding that if the damaged item is not returned, the customer will be charged. Rookie Kids’ policy unfairly delays the resolution and leaves the customer without the product they purchased for far too long.

Fast shipping means little when the product arrives defective and the company does not stand behind their merchandise with efficient, customer-friendly solutions.

Impossible to make a return. You have to call to make a return but no one answers the phone during any of their stated business hours so you effectively cannot make a return.