The box arrived slightly damaged, and I was concerned the gas’s bottle felt light so I emailed and also filled in the online communication form but no response, so I had to phone to get help, so felt... See more
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Review summary
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Reviews shaping this summary
Sent standard instead of long but still usable also Delivered within 3 days but had to call to find out when. Tha fact I actually spoke to a human was nice tho lol.
Arrived on time. I ordered the wrong size flashing kit . Phoned them and they changed it for the right one before order was dispatched. I would have given them stars but when lorry arrived the driver... See more
So easy to order on line, great products, only downside is delivery. No delivery to the channel isles. (Jersey) Would love to work with this product and company more, but need a more straight for... See more
Company details
Written by the company
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contact info
Earlsfield Road 276, SW18 3DY, United Kingdom
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4.3
Excellent
2K reviews
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Replied to 97% of negative reviews
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We placed our order over 2 weeks ago…
We placed our order over 2 weeks ago but still no update on delivery and all our emails have been ignored.
As I don’t have option to reply to co’s response I’m using edit facility to reply:
Bouncing back email is certainly not an excuse at at all. You had my contact details to call and provide update as you may have seen from my emails that I was getting concerned. Scheduled for Friday 12th June must be a quick fix to address the fact that I have left this negative review. Not at all good business conduct goes against all your reasons that you have noted on your website as ‘why shop with us’ section quoting prompt communication and fast reliable service - both of which was not true. 🙁🙁
24 May 2026
Reply from Roofing Outlet
Dear Marina,
We're sorry to hear about your experience.
Unfortunately, our previous replies to your emails have been bouncing back and do not appear to have been reaching you, which is why it may have seemed that your messages were being ignored.
We can confirm that your order is scheduled for delivery on Friday, 12th June, and everything is currently booked in as planned.
We apologies for the communication issues and any frustration or inconvenience this has caused. If you need any further information regarding your order, please don't hesitate to contact us.
Thanks
Harry
Reply from Roofing Outlet
Thank you for your fantastic 5-star review! We're delighted to hear you received great service from start to finish.
We really appreciate your support, and if you require any other roofing materials going forward, please don't hesitate to get in touch. We'd be happy to help.
Thanks again for choosing us
Harry
Next day order is a joke
Next day order is a joke. It said order before cut off tike for next day delivery. 4 days later, still not recieved.
22 May 2026
Reply from Roofing Outlet
Dear Ian,
We have checked our records and can confirm that this order was delivered on 26th May and was signed for upon delivery. We have proof of delivery available.
We understand your frustration regarding the delivery expectations and would like to investigate this further with you. A member of our team will contact you directly to discuss the matter and help resolve any concerns.
Thank you for bringing this to our attention.
Harry
On time delivery having regularly…
On time delivery having regularly updated me. Windows were competitively priced.
22 May 2026
Reply from Roofing Outlet
Hi Peter,
Thank you for your fantastic review! We're pleased to hear that your windows were competitively priced and that you were kept updated throughout the delivery process.
We appreciate your business and are glad everything arrived on time. If you require any other materials in the future, please don't hesitate to get in touch – we'll be happy to help.
Thanks again for choosing us!
Harry
Placed order, let down on delivery and 3No requests for an update
Placed order, on basis of initial date displayed. Appreciate that orders get delayed but I have been fobbed off on 3 occasions I have followed up requesting a delivery date
21 May 2026
Reply from Roofing Outlet
Dear Jamie,
Thank you for your feedback.
We sincerely apologise for the delays and for the frustration caused by the lack of a clear delivery update. Your coping stones are currently in production, and we appreciate that this does not excuse the inconvenience of having to chase for information on multiple occasions.
We are following this up with the manufacturer as a priority and will be in touch as soon as we have a confirmed update on your order. Thank you for your patience, and we apologise again for the experience you've had so far.
Regards
Harry
Fantastic communication and very easy…
Fantastic communication and very easy website to navigate first time using but we will definitely recommend and use again thank you
25 May 2026
Reply from Roofing Outlet
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our communication fantastic and our website easy to navigate, especially on your first order with us. It's great to know we made the process straightforward and enjoyable.
We truly appreciate your recommendation and look forward to helping you again in the future. If you require any other materials going forward, please don't hesitate to get in touch.
Thank you for your support!
Harry
Great service
Great service, reasonable price, delivery was pretty good, took about 4 working days and the courier was brilliant too.
Thank you
22 May 2026
Reply from Roofing Outlet
Thank you for your fantastic review!
We're delighted to hear that you were pleased with our service, pricing, and delivery. It's great to know your order arrived within the expected timeframe and that the courier provided such a positive experience.
We really appreciate your feedback and your custom. If you require any other materials in the future, please don't hesitate to get in touch – we'll be happy to help.
Thanks again for choosing us!
No intention of delivering only five boards yet took my money
Order 5 magply boards from them with a huge delivery charge on top, anyway I needed them so paid for them only to get a second email saying that I need to up my order to 10 boards because of fuel surcharges !!! To my amazement they had taken my money anyway !!! . I will update this review to see how much hassle I have getting a refund
1 June 2026
Unprompted review
Reply from Roofing Outlet
We are very sorry for the frustration and inconvenience caused by your recent order experience.
Due to the current situation with the war in Iran and the resulting fuel surcharges and transport disruptions, our supplier has temporarily introduced a minimum order requirement on certain deliveries. Unfortunately, this was not made sufficiently clear on our website at the time of your order, and we completely understand your disappointment after placing and paying for the order.
Please accept our sincere apologies. We share your frustration and appreciate how upsetting this must have been, especially after paying the delivery charges in good faith. There was absolutely no intention to mislead you or take payment without supplying your goods.
Our team is actively working with our developers to update the website urgently so these temporary supplier restrictions are made much clearer moving forward and to help prevent this happening again.
A full refund has been issued. Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
Kind regards
Harry Miles
Sales Manager
Limited contact afrer order…
Limited contact afrer order unfortunately every capping stone was damaged
16 May 2026
Excellent selection
Excellent selection, fast turnaround, and outstanding professionalism! Thank you very much!
14 May 2026
Chimney pots arrived next day
I have to say, I was sceptical that an order I placed for a pallet of chimney pots was actually going to arrive a) intact and b) next day. I was proven wrong on both points, it was very well packed, arrived next day and was much cheaper than my regular local merchant for the identical products.
21 May 2026
Sent standard instead of long…
Sent standard instead of long but still usable also Delivered within 3 days but had to call to find out when. Tha fact I actually spoke to a human was nice tho lol.
19 May 2026
Fast delivery
Fast delivery, had exactly what I was looking for. Great service. Will definitely use this company again in the future.
13 May 2026
Ordered some special chimney pots for a…
Ordered some special chimney pots for a listed building project. Order dealt with promptly, communication great, good speedy delivery, but unfortunately, one unit was damaged by the transport company.
One simple call to Jacob in the sales and within the hour a replacement had been sourced and dispatched.
Fantastic service...well done Jacob and your team.
27 May 2026
Unprompted review
Fantastic.
These guys are great. Cannot recommend highly enough. Some of the order went missing, which happens. Sorted instantly, new stuff sent out.
I ordered some extra parts I didn’t need which was 100% my issue. They offered to pick them up and refund them.
Just a really pleasant experience.
21 May 2026
Unprompted review
Very helpful when the delivery courier…
Very helpful when the delivery courier was causing issues.
10 May 2026
Received my order well packaged no…
Received my order well packaged no damage,well pleased. carrier did really well pulled out all the stops to get my delivery too me
6 May 2026
Great service as always and super quick…
Great service as always and super quick delivery thanks
20 April 2026
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