After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
Company replied
Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the merchandise
I love the merchandise, but was a little upset that it took so long with the shipping. I don't trust the usps at all. Should have been delivered by ups or fedex for such a expensive piece jewelry.
1 June 2025
Unprompted review
Every thing from false…
Every thing from false advertising..attitude given by customer service when issue was raised.
5 June 2025
Unprompted review
the product shipped quickly with…
the product shipped quickly with tracking. it did come from out of the country but still arrived pretty quick and the chain came as described and looks to be of good quality. bought it as a present and it was well received.
30 May 2025
Unprompted review
Great quality but still a little over…
Great quality but still a little over priced for what I got
2 June 2025
Unprompted review
The only thing…
The only thing…. the shipping took longer than expected, due to a sizing issue on my part. The size of the bracelet was changed prior to shipping! It all worked out and my husband loves the look of the bracelet! I would recommend your company to friends!
21 April 2025
Unprompted review
Great bracelet at a fair price.
Great bracelet at a fair price.
Company needs to be more proactive with communicating with customers.
if communication had been better, i might have given you a 5 rating.
15 May 2025
Unprompted review
The product was poor quality.
The product was poor quality.
Not able to return or exchange.
Very dissatisfied customer.
12 May 2025
Unprompted review
Reply from Ronatelli
Hello, you have told us that the silver necklace you used has darkened and you wanted to replace it with a different model necklace. We explained this to you in a nice way.
We'd like to kindly inform you that the darkening of your silver product is a natural and common reaction. Silver is a metal that naturally oxidizes over time, and this process can be accelerated by factors such as the acidity of the skin, sweat, and environmental conditions. In individuals with stronger sweat glands or higher skin acidity, silver may tarnish more quickly — sometimes within days — while in others, it may take months.
Fortunately, cleaning silver is quite simple. A commonly used method is to gently rub the piece with a small amount of toothpaste in your palm, then rinse and dry it thoroughly. This can help restore its shine. Additionally, there are many other effective silver cleaning methods available online that you may find useful. If you can't polish your silver, you can send it back to us. We can easily polish your necklace for you free of charge and send it back to you.
As per our store policy and for hygiene reasons, we are unable to accept returns or exchanges on used or worn products.
Please don't hesitate to reach out if you have any further questions — we’re always here to help.
Nice product at a competitive price
Nice product at a competitive price. Very European which I love.
9 May 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your kind words and positive feedback. We're delighted to hear that you appreciate the quality and style of our product, as well as our European identity — which is indeed a core part of our brand and values.
At Ronatelli, we are committed to offering thoughtfully designed, high-quality pieces at fair prices, combining craftsmanship with timeless European aesthetics. It's always rewarding to know that our customers recognize and value these efforts.
We truly appreciate your support and look forward to serving you again in the future.
Great quality product that matched the…
Great quality product that matched the photos and description, definitely want to order more from Ronatelli!
15 May 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your wonderful feedback! We're thrilled to hear that the product met your expectations and matched the photos and description — transparency and quality are very important to us.
Your satisfaction means a great deal, and we’re truly grateful for your trust in Ronatelli. We look forward to having you shop with us again soon!
Love my silver chain
Love my silver chain. Just wish the shipping was quicker.
14 May 2025
Unprompted review
Reply from Ronatelli
Thank you for your kind words — we're delighted to hear that you love your silver chain! We truly appreciate your feedback regarding the shipping time.
While we strive to ensure timely delivery, we understand that any delay can be frustrating and are continuously working with our logistics partners to improve this aspect of our service.
We hope to have the pleasure of serving you again soon, with an even smoother experience next time.
The bracelet is beautiful
The bracelet is beautiful, and better than what I anticipated.
I wish you had them in gold as well.
11 May 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that the bracelet exceeded your expectations — that means a lot to us.
We truly appreciate your suggestion about offering it in gold as well. Feedback like yours helps us grow and develop new collections, so we’ll certainly take it into consideration for the future.
We hope to see you again soon at Ronatelli!
Absolutely, the best quality ever
I enjoyed my experience. the quality of the necklace and pendant were beyond my imagination. I would definitely buy more from this company and recommend highly.
3 May 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your wonderful feedback! We are thrilled to hear that your experience with us was enjoyable and that the quality of the necklace and pendant exceeded your expectations.
Your recommendation means a great deal to us, and we look forward to serving you again in the future.
Product was very cheap looking
Product was very cheap looking, just like amy fea market one ... a lot more expensive, I regreat buying it
29 April 2025
Unprompted review
Reply from Ronatelli
Hi Omar ,
Thank you for your feedback. We're truly sorry to hear that the product did not meet your expectations. We always aim to provide items that are both high quality and fairly priced, so it's disappointing to learn we missed the mark in your case.
Your experience matters to us, and we’d love the opportunity to make this right. Please feel free to reach out to our customer service team—we’re here to help and can assist with a return, exchange, or any concerns you may have.
Thank you again for your honest review. We appreciate you bringing this to our attention and will use your feedback to improve.
Best regards,
Beautiful piece of silver chain
Beautiful piece of silver chain , my only suggestion will be to make more strong or ticker the safety lock link , I have no issues so far but looks like if one pull could break it , will hate to loose it if am doing something and will get it pulled by accident and break it
24 April 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your valuable feedback and for choosing our silver chain. We’re glad to hear that you appreciate the beauty of the piece.
We truly appreciate your suggestion regarding the safety lock link. At Ronatelli, we continuously review our designs to ensure both elegance and durability. Your input is very important to us and will be carefully considered by our product development team to enhance future models.
Please rest assured that all our chains undergo quality checks to meet high standards, but we understand the concern and are always striving to improve.
Thank you again for helping us improve. We hope to serve you again soon!
Reply from Ronatelli
Thank you for your positive feedback! We’re delighted to hear that you are happy with the product and look forward to your next purchase.
Well made with exceptional style
Well made with exceptional style. Looking at a necklace now.
18 April 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your kind words! We’re delighted to hear that you appreciate the quality and style of our products.
If you have any questions or need assistance while choosing your next necklace, please don’t hesitate to contact us. We’re here to help!
The Moonlight jewelry.
The white gold, platinum and silver is great material to make elvish jewelry out of ,and that how Ronatelli made stuff, makes me feel.( You Lord of the Rings fans). Moreover the silver attracts lot less jealousy and evil. AND you can kill werewolf with silver bullet too. It's shame that Ronatelli don't make any silver bullets LOL.
Anyway I bought 3 crosses with chains for our" The first communion boys". They just love it. Spend about 1000 USD. NO problem with delivery.
11 April 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your creative and fun feedback! We love the “Lord of the Rings” reference — it perfectly captures the magic we aim to bring with our silver, white gold, and platinum pieces.
We are very happy to hear that our products are appreciated and we really appreciate your trust in Ronatelli in your purchase.
As for silver bullets — who knows, maybe that’s an idea for the future! 😉
Thanks again for your support and wonderful words. We look forward to serving you again soon.
The item has cracks on it
The item has cracks on the ban like it broken before I was really close to returning because of the cracks very disappointed about it
6 April 2025
Unprompted review
Reply from Ronatelli
Thank you for your feedback and for bringing this to our attention. We would like to clarify that our products are handcrafted rather than machine-made, which means that very fine, delicate hairline marks or slight variations may occasionally be present.
These minor imperfections are a natural part of the artisanal process and are generally very difficult to notice with the naked eye. They do not affect the quality, durability, or beauty of the item.
Please know that all our products undergo strict quality control before shipment, and such issues are very rare.
Could you kindly contact our customer service team with your order details and photos of the item? We are committed to finding a satisfactory solution, whether that be a replacement or refund.
We appreciate your understanding and remain at your disposal should you have any further concerns or questions.
Reply from Ronatelli
Thank you for your positive feedback! We’re glad to hear you are pleased with the quality of the Poseidon Bracelet.
We appreciate your support and look forward to serving you again.
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