ROMYTISA Reviews 103

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers frequently express their love for the products, often purchasing multiple handbags due to their satisfaction with the quality and style. Many describe the bags as beautiful, high-quality, and exceptional, with some noting the genuine leather is soft yet structured. Reviewers are often delighted with the product exceeding their expectations, finding the items to be stylish and well-made. However, some people were dissatisfied with the delivery service, experiencing long wait times and tracking difficulties, with some bags arriving later than expected. A few other people also felt that the product's color in person sometimes differed from the website photos, and there were occasional issues with packaging leading to minor damages. Additionally, some customers reported receiving bags made of a different material than expected, and faced difficulties with returns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and love for the bags,... See more

Quality

People report ambiguous experiences with quality, with many customers expressing delight with the high... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, citing unexpected delays and issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my 7th handbag. I have coffee brown, tan, kelly green, purple, black crocodile, black smooth leather and electric blue. This last one took a long time to get and tracking was not easy, h... See more

Rated 4 out of 5 stars

I have ordered two bags. One bag came around after 3 weeks. Second one came after 30 days. So when you buy bags, have plenty of time to get it :)) If they do not reply to your email try writing from... See more

Rated 5 out of 5 stars

I have a few different purses from ROMYTISA and they have consistently delivered quality handbags. Their genuine leather is very soft to the touch, yet the handbags stay structured. If you are looking... See more


Company details

  1. Handbags Shop

Written by the company

ROMY TISA Official Website for women's bags including handbags, tote bags, crossbody bags, hobo bags, genuine leather bags and more!


Contact info

4.1

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used another company for a Bag

I used another company for a Bag, and got scammed! This company made me soooooo happy! I read the reviews, and even though it was mixed, I used Paypal, and got the most beautiful leather bag! Thank You ROMYTISA! I've been sharing this web site with my friends! Thanks again!

6 March 2026
Rated 4 out of 5 stars

This is my 7th handbag

This is my 7th handbag. I have coffee brown, tan, kelly green, purple, black crocodile, black smooth leather and electric blue.

This last one took a long time to get and tracking was not easy, however, the handbag is worth it. Beautiful quality.
"Cat Mommy "

31 January 2026
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE!!!!

THE CUSTOMER SERVICE IS THE WORST!!!! THEY ARE NEVER IN OFFICE AND NEVER ABLE TO ASSIST ME!! I PAID FOR EXPRESS DELIVERY AND STILL HAVE NOT RECEIVED MY PACKAGE- AND NO ONE ANSWERS ME IN REGARDS TO ASSISTANCE. DOES NOT EVEN DESERVE ONE STAR!!!!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Bought 2 bags from them

Bought 2 bags from them, was not really happy n wrote to them. They took their time to describe the situation n listen to the problem. Eventuslly we came to a decision that both partners were happy.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

One star

They've threatened me with legal action for telling the truth about the bad experience I had with this company. They flagged my review, but Trustpilot sided with me. I have screenshots and emails to back up what I said, but to save myself the hassle- I'll just let my one star rating speak for itself.

2 July 2025
Unprompted review
ROMYTISA logo

Reply from ROMYTISA

Thank you for bringing your concerns to our attention. We understand how important it is for you to receive a product that matches its description, and we would like to assure you that your bag is made from 100% genuine full-grain leather. All of our hides are carefully sourced from established, reputable tanneries and are subject to rigorous quality inspections before they leave our facility.

If you remain uncertain about the material, you are welcome to seek an independent evaluation by any certified leather expert or laboratory. We will fully cooperate with the assessor and provide any information required for their report. Should you choose to return the bag after such a professional appraisal, please follow our standard return procedure: you would arrange and cover the cost of shipping, and once we receive and verify the item’s condition, we will promptly issue your refund.

Finally, we take our brand’s reputation very seriously. We respectfully request that any public statements regarding the authenticity of our products be supported by formal, documented testing. Unsubstantiated claims made without professional verification may harm our business, and if necessary, we will pursue all legal remedies to protect our name and ensure that accurate information is shared.

We appreciate your understanding and remain at your service to resolve this matter to your satisfaction.

Rated 1 out of 5 stars

The bag I received does not match the…

The bag I received does not match the description. It was advertised as being made of genuine leather, but the bag I received is clearly made from synthetic material, which is misleading and unacceptable under consumer protection regulations.
As this product does not conform to the description at the time of purchase, I have requested a replacement or a full refund. They replied to me one time offering 40% discount, since then nothing heard back. So I assume is another scam website My order #181585.

18 April 2025
Unprompted review
Rated 4 out of 5 stars

Great Customer Service / Beautiful Bags

I have ordered 7 Birkin-style bags from this company and I absolutely love their bags. One of the bags arrived damaged and when I contacted customer service they sent out a free replacement with no need to return the damaged one. The colors and quality of the bags are very nice and the bags feel and smell like genuine leather. I am very pleased and will continue to do business with them, especially knowing that they will have excellent customer service and will strive to make you feel like a valued customer.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

good customer service

Unfortunately I had a problem with the bag I received with one of the button who broke but I wrote to the customer service who is very responsive and Molly helped me to find a solution who is convenient for me

16 October 2024
Unprompted review
Rated 5 out of 5 stars

This shoulder bag arrived the day…

This shoulder bag arrived the day before my birthday and was a little worried that it wouldn't make it in time for my birthday party. It turned out to be delivered early the next morning, which was such a blessing! I wore this bag on the day of the party and all my friends complimented me on how nice it looked!

6 September 2024
Rated 5 out of 5 stars

I was at a friend's wedding earlier and…

I was at a friend's wedding earlier and saw that her crossbody bag was particularly nice, so I took advantage of the sale and bought one. The day it arrived was the day I left for work, so I thought I could use it. As a result, I found on the road, although the bag looks small, but really can hold a lot of things, especially surprised!

11 September 2024

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