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Company details
Written by the company
Luxury Jewellery Made Affordable🤍
Contact info
United Kingdom
- contact@romeelashop.com
- romeelashop.com
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has now been 3 months
It has now been 3 months, and I have lost 400 DKK.
I ordered a necklace that was never delivered. The company refuses to issue a refund and blames an “incomplete address,” even though the item was never shipped and responses were extremely delayed.
Instead of refunding me, they asked me to remove my Trustpilot review.
3 months.
No product.
No refund.
Avoid this company.
My girlfriend loves it!
Stunning jewellery and excellent…
Stunning jewellery and excellent service
I had to return a ring because I mistakenly ordered a small, and the return process was so easy. They sent out a size bigger so quickly and were so helpful and communicative throughout the entire process. Can’t recommend highly enough. Thank you team😊
Amazing jewellery
I’ve placed 3 orders with this company and I just came here to say the quality is amazing! My rings haven’t tarnished at all and they’re affordable yet look SO expensive. People keep asking me if they’re real! Can’t wait to purchase again. Thank you💖
Great small business with beautiful…
Great small business with beautiful products. I ordered and purchased an anklet last year which broke and reached out to the business. I cannot praise the efficiency and care in customer service any higher. They told me once the product was back in stock they would send a replacement and after some time of waiting they stuck by their promise and sent out a new anklet. Customer service to this level is exceptionally rare so I thank you Romeela for a lovely experience.
Hate that I even wasted time to order…
Hate that I even wasted time to order this . It looks nothing like the picture. Some big dookie costume ring I will never even wear outside
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