Rogers Communications Reviews 2,956

Worst customer service

We lost internet/phone connection in the clinic. We rang customer care multiple times and were on hold over few hours!! Finally we were able to talk to someone after multiple calls and hours of waiting to be told that they couldn't help!!

There is no support. You may wait for the phone to answer up to 1 hour. Behaving like a scam - Customer cannot terminate service online. They request to call, but there is no answer or "Call us later..."
A lot of bugs in the system. Applications are not tested properly by QA. Very unprofessional agents - they cannot identify proper steps to port in and out services.

If i can give to negative i would worst company ever do not to any sort of business with them there service is garbage they say they will fix it never do then when you cancel they want to charge you a fee after you manage to cancel they keep calling you harassing you dont waste your time

This is the worst experience I have ever had with any company in my life. I have PROOF that Rogers is either incompetent or committing fraud. Let me share what happened.

BACKGROUND:
I am a Canadian citizen who was abroad for over a year receiving medical treatment for a disability. My Vancouver apartment was COMPLETELY EMPTY. My wife, two children (including an infant), and I were ALL in Turkey. No one was in Canada.

WHAT ROGERS DID:
- I called to CANCEL my Shaw internet in July 2025 from my Turkish phone number
- Rogers FAILED to process my cancellation
- Rogers continued billing an EMPTY apartment for months
- Rogers sent me to COLLECTIONS without ever properly contacting me
- Rogers claims there was "internet usage" of 32GB in December 2025

THE PROBLEM WITH THEIR "USAGE" CLAIM:
On December 19, 2025, Rogers claims I was using internet in Vancouver.

My Google Maps history from that SAME DAY shows me searching for HOSPITALS IN ANTALYA, TURKEY and the CANADIAN EMBASSY IN ANKARA.

On January 2, 2026, I have a medical prescription from AKDENIZ SIFA HOSPITAL in Antalya, Turkey with my name on it.

I have Vodafone TURKEY bills showing I was paying for Turkish mobile service at my TURKISH address throughout this entire period.

I have 23+ documented hospital visits in Turkey's official e-Nabiz health system.

HOW CAN THERE BE "USAGE" AT AN EMPTY APARTMENT WHEN I WAS 9,000 KM AWAY IN A HOSPITAL?

Either Rogers is logging router standby signals as "usage" or they are manipulating data to justify billing. Either way, this is FRAUD.

THEIR "CUSTOMER SERVICE":
- Their chat disconnected me 3 TIMES in one night - I have screenshots
- Their online complaint form is BROKEN - their own agent confirmed this
- I called Office of the President 25+ times - NO ONE returned my calls
- Agent "Adam" accused me of "SPAMMING" when I explained my medical emergency - I have diabetes and was recovering from bacterial pneumonia
- Monica offered credits - then went silent
- Gina offered to waive charges - then WITHDREW the offer the next day
- Christine now demands $690 for services at an EMPTY apartment

THREE different people. THREE different amounts. ZERO integrity.

THE RESULT:
- I arrived home April 21, 2026 after over a year abroad
- I have been WITHOUT internet for 10+ days
- I had to sign up with TELUS because Rogers refused to help
- I have been tethering my mobile data to my computer
- My credit score is damaged from wrongful collections
- My health has been affected by the stress - I have diabetes

WHAT I AM DOING:
- CCTS complaint filed with 21 pages of evidence
- Canadian Human Rights Commission complaint for disability discrimination
- BC Civil Resolution Tribunal claim for damages
- Media contacted: CBC Go Public, CTV, Global News
- Lawyer consultation for harassment and fraud charges

I see Rogers has 1.2 stars with 3,000+ reviews. I wish I had checked before signing up.

DO NOT USE ROGERS. They will bill you for services you don't use, ignore your cancellation requests, manipulate usage data, harass you when you complain, and send you to collections.

I have PROOF of everything. Screenshots, medical records, Google location history, Turkish phone bills, hospital prescriptions. Rogers has NOTHING except a fake usage chart.

See you at CCTS, Rogers.

#RogersExposed #RogersFraud #ConsumerRights #DisabilityRights

Absolutely do NOT join Rogers Wireless. A customer for over 20 years when someone from their store level changed my plan without authorization. I incurred $77.50 of overcharges, but the customer service team consists of "Managers" only as they've deleted the Customer Retention team. Awful customer service and they just don't care about their customers. 20+ years of loyalty and they wouldn't credit me $77.50 because of their screw up.

My husband was in USA for 2 weeks after he came back they charged him additional $400 for roaming. By the way we called them as we are new clients because when we called as clients with accounts they dnt want to pickup the phone, and no explanation.

I have been a customer for 9 years and today I wanted to switch plans and the told me I need to fill out forms that only a lawyer would understand... it's callen a LOA
1. LOA Requirements

Must be on company letterhead or sent from a corporate email domain with company signature

Must include:

“I have the authority to act on behalf of [Company Legal Name].”

Account number

Business name

Full name, phone number, and email of authorized contact

List of individuals to be added + their contact roles

2. Business Documentation

Acceptable documents include:

Business License

Certificate of Incorporation

Certificate of Registration

Certificate of Amalgamation

Certificate of Amendment

Registrations for a Limited Partnership or Partnership

Certificate of Name Change

Registration of Sole Proprietorship/Trade Name

Never joined rogers , the reason is whenever some rogers sales person tries to sell you a service and you " no im happy with my current service provider " they become so rude and aggressive, even if they have better offer I decline due to the unacceptable behavior.

Please do not go with Rogers, Rogers does not care how much you call to fix an issue they do not care at all. They just want your money and waste your time.

Honestly, I would never deal with Rogers as I had an unpleasant experience with them years ago. But in my new condo, the internet service provider is exclusively Rogers (there is a fibre-optic internet only), so I had to go with them and switched my cell phone service from Koodo to save some money on my monthly bills. So with all the discount promises they kind of “forgot” to mention that transferring your cell number from another provider costs CAD75! I only found out on my bill later on. There was no discount for moving my cell service at all! I shouldn’t have done it, but it was too late to reverse the deal.
Dealing with Rogers customer service is a special kind of nightmare. ANY issues take hours to address via phone calls. Waiting times are ridiculous!
My last time calling was about moving my billing date to the 1st day of every month (I have automatic payment set up) and they couldn't do it because no one could figure out how to manually change the date on my account. I spoke to 4!!! agents and spent a total of 4hours and 17minutes on the phone like I have nothing else to do.
Now, the time has come to upgrade my cell phone. I used a trade-in option to get 200$ discount on my renewed contract at the end of January 2026. I got a new phone in the mail, but there was no shipping label for my trade-in phone included. It took me two hours on the phone with CS to get a shipping label in my email. I had to find a Purolator store and drop my package there (mind that Rogers changes 25$ for shipping on the new phone)
I shipped my old cell, Rogers didn't even bother to acknowledge the delivery of my shipment. Thankfully, I recorded the Purolator delivery info.
Googled “how long it takes to get trained-in credit on your mobile bill with Rogers”. Apparently, it takes 3-4 billing cycles to get the credit!! Seriously?
I have never experienced this kind of issue in my 13 years with Koodo.
Called Rogers CS to confirm that they got my old cell. Guess what, a first CS agent I spoke with has said there were no records about triad-in on my account…Got transferred to another department. A second CS agent confirmed receiving my old phone! When should I expect the credit on my bill? He doesn't know!!! 😆
Another 1.5 hours of my time were wasted without getting any solution.
3 Rogers bills later and no credit issued so far. I will have to call them again and I’m not looking forward to it for sure.

We were initially informed that the transfer fee would be waived as part of an effort to retain our business; however, we were ultimately charged for it. Additionally, the agreed-upon pricing was not reflected on the first bill.

This experience highlighted the need to request call transcripts, as resolving even a single issue typically requires multiple follow-ups—often two to three calls. The concern is less about the product itself and more about the significant shortcomings within the customer service department.

While representatives are courteous, the interactions can feel overly scripted, and there appears to be a lack of clarity or consistency regarding billing cycles and how to prevent customers from being incorrectly charged after assurances given.

I’ve had multiple issues with my connection dropping, especially at the worst times, and it gets really frustrating. For something I rely on every day, I expected better consistency and support.

If it continues like this, I might have to switch to something else.

I was …. Happy with Rogers as an internet provider… then i had to cancel and was unable to use them as there was no Rogers service in my new area. I cancelled.. sent my device back.. paid what i thought was my final bill… when i received a $223 bill with charges for breaking a contract with them?? I was not advised of this when I cancelled.. & was unaware of my service as under contract..😒. So I call them and actually talked to 2 reps that were very friendly but could do nothing to help me or meet me half way on this excessive charge. I will never use Rogers again.. for anything.. what a scam.

Where do I start. I've spent 15 years with this company (and probably more if you count the times before that). I ended up cancelling my three lines with them because of how fed up I am of them as a company in total.

Firstly, they're laying off tons of employees and replacing their local jobs with jobs overseas and artificial intelligence, which we all know they do, to cut costs on paying their local human employees what they deserve.

Secondly, their focus is always on acquiring new customers, and they tend to do so while ripping off existing ones. At first, I justified paying them as much as. did because. had gotten three new phones for a steal (or what I had thought was a steal - also a lie). But when my phones were paid off, the prices of my rates did not budge by much. In fact, every month I saw the numbers slowly but surely increasing. The last straw for me was when I realized they are offering new customers cheaper plans, with better benefits and were unwilling to give me any of the same benefits. Never mind paying more for them; they didn't want to give them to me at all. Imagine spending that much time loyal to a company only for them to give you a shittier quality plan for 20-30$ more.

And the final straw has to be the fact that their "new phone" deals are all coming with the "return after 2-3 years" clause. So you don't even OWN the phone you're paying so much for.

At this point, I know that ALL phone companies do this, and that service providers are failing themselves by sticking to a model of greed over retaining customers through good old-fashioned customer service and competitive pricing. Instead they want to raise their stock holder profit margins by showcasing X # of new customers per year to keep fooling their investors into buying into their BS.

Yes, this is a rant - and a lot of it is emotionally fueled, but I feel many of us have had similar situations with these big conglomerate service providers. Time to dust off that old Nokia, and go back to prepaid.

All jokes aside, shop around for the best offers, and never get complacent in your contracts, you can always jump back and forth with these companies to take the best advantage of their plans. Don't be a sheeple and pay more than you need to for the sake of convenience.

I sent my hytron box back to Rogers found out it it was supposed to have been upgraded 3 years ago so it's basically a piece of garbage they asked me to send it back by a Canada Post I did I have the tracking number however they say they did not receive it and are charging me $220 for the box. This is being laughable everybody should get out of Rogers and go to somebody else. They should be ashamed of themselves from outsourcing things and I have to talk to people that have poor communication. I was also told by one of their so-called managers after talking to people from Morocco he actually said that the third party they use were liars and they have thousands of complaints about them then why don't you get rid of them and hire some Canadians like you're supposed to
Disgusting company to deal with
I'm paying $140 a month for their so-called high speed I can get the same thing from anybody for $60 which I'm going to now
You lost the customer that was loyal to you for 25 years have fun with that

Terrible customer service.

The Worcester cell phone company in the world I have experience and the customer service is absolutely zero waiting time is more than hours so complicated if you want just found a problem and it cost 40 minutes to figure it out or connect with the right department and after you get the department nine out of 10, doesn’t know what you’re doing just excuses

This morning I spoke to Shawn or is spelled Sean at Rogers in regards to my statement. There was an issue with one of the products. Sean was so kind enough to help me with this matter. Once he couldn't help me he transferred my call to the manager Amit. I was very pleased with Amit's effort to help me as a rogers customer to resolve my issue. He truly was very helpful in making his customers pleased. They were both so helpful and very good to me. Thank you again Sean and Amit. Was very nice to speaking to them both.

During a TV/Internet outage on 26/04/26 I received wrong information, misleading information, no information....the online system to provide help was no help and difficult to navigate. The 'service' online to get answers is confusing and often just doesn't work....I wasted hours simply trying to get an answer. Of course outages happen but Rogers method of handling current, relevant feedback and tome of resolution leaves a lot to be desired. I need a reduction on my bill for the frustration and time wasted....I am also a busy person.