They sent the wrong fabric cushion and…
They sent the wrong fabric cushion and are not responding quickly in regard to this.
2 April 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Rofielty is a premier factory-direct manufacturer specializing in high-quality, custom-made cushions for every corner of your home. By operating our own production facilities, we bypass the middleman to deliver bespoke bench cushions, window seat pads, and outdoor furniture solutions directly to American homeowners. Our mission is to combine traditional craftsmanship with modern customization, ensuring every product fits your space—and your lifestyle—perfectly.
Contact info
912 CYPRESS AVE UNIT NUM 505, 90065, LOS ANGELES, United States
- +1(213) 371-7749
- manager@rofielty.com
- rofielty.com
2.9
Average
5 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In my first order I ordered 4 cushions
In my first order I ordered 4 cushions. You sent me three and a box of Angel Wipes.
In the second order you sent me the right-sized cushion but with the wrong color and fabric cushion cover.
30 March 2026
Custom sizes and colors are so easy to…
Custom sizes and colors are so easy to select and purchase! We have ordered two!
1 October 2025
Hard to rate when still waiting for the…
Hard to rate when still waiting for the samples to be delivered
19 February 2026
Package came over 5 days late and I…
Package came over 5 days late and I don't believe it was the correct color... They were nice but would only give me a percentage off on my next order.
The item was high quality...
27 December 2025
Reply from Rofielty
We’re really sorry the experience didn’t feel right for you. While shipping timelines can sometimes be affected once a package leaves us, we understand how frustrating delays can be.
Regarding the color, we always produce based on the selected fabric, but we know screen settings and lighting can sometimes make things look different in person. That said, we never want anyone to feel stuck with something they’re unsure about.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.