Rocket Loans Reviews 9,077

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as smooth, transparent, and efficient, with consumers noting the ease of managing payments and the quick approval process. However, some customers also noted that they were denied loans despite having stable incomes and good credit scores, finding the reasons for denial unclear. A few other people also felt that the process lacked human interaction, making it difficult to ask questions or make adjustments to loan terms immediately.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and speed of the... See more

Service

Users describe positive interactions with service, highlighting the ease, professionalism, and efficiency of... See more

Payment

Customers had positive experiences with payment. Many reviewers praise the quick and easy application... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our family has worked with Rocket Mortgage and now,Rocket Loan. I am a life-long working class family man and a grateful repeat client of Rocket entities Rocket has assisted our family through changes... See more

Company replied

Rated 5 out of 5 stars

Wow that was the most simple application and same day funding that I've ever experienced. Couldn't be more satisfied and thrilled. Thank you Rocket Loans. Will definitely be telling people about you g... See more

Company replied

Rated 5 out of 5 stars

I have a mortgage with Rocket Mortgage and recently spent all of 10 minutes securing a sizable loan through rocket loan. Money was in my account in less than 48 hours. The process was so simple for bo... See more

Company replied

Rated 5 out of 5 stars

Emily was one of the best customer service reps I have had the pleasure of connecting with in years. She was very pleasant, knowledgeable and made an uncomfortable process MUCH more comfortable. She i... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

About Rocket Loans

Written by the company

Simple. Fast. Personal Loans.

Rocket Loans provides clients with a simple and fast personal loan experience. With loan amounts ranging from $2,000 to $45,000, our Rocket-fast technology can help cover any big or upfront costs in your life, including:

  • Debt Consolidation
  • Home Projects
  • Auto Loans
  • Unexpected Expenses
  • Special Occasions

Rocket Loans has a simple online application process, fast funding and easy payback plan. Explore how a personal loan can help you achieve more on our website.

Visit RocketLoans.com

Still unsure how we can help? Visit our Learning Center for educational articles, loan tips, checklists and more:

Read Our Blog

We like to think that our greatest asset is you – our clients! Let us know how we’re doing. Share your Rocket Loans story by leaving us a Trustpilot review. And if you are experiencing servicing issues or need help personalizing your loan experience, we’re here to help make things right.

Talk To Us

We’re also in good company. Are you looking for Rocket Mortgage? Our sister company offers different loan and home products, including mortgages. If you recently bought or refinanced your house through Rocket Mortgage share your experience using the review link below.

Review Rocket Mortage Rocket Loans Logo Red

All personal loans are made by Cross River Bank, a New Jersey state chartered commercial bank. Member FDIC, Equal Housing Lender.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars
Rocket Loans logo

Reply from Rocket Loans

Hi Virginia,
We're thrilled to hear the application was fast and simple. That's exactly what we aim for. We appreciate you choosing Rocket Loans and taking the time to share your feedback!

Rated 5 out of 5 stars
Rocket Loans logo

Reply from Rocket Loans

Hi Ralph,
We're so glad you found the application process fast and easy. Making things simple and quick is what we're all about. We appreciate you choosing Rocket Loans and taking the time to share your feedback!

Rated 5 out of 5 stars

Easy process!

Rocket Loans made it very easy to get a personal loan! The whole process literally took less than 10 minutes and I was approved!

16 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Samantha,
We're thrilled to hear the process was easy and that you got approved in less than 10 minutes. Making personal loans simple and fast is exactly what we aim for. Congratulations on your approval, and we appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

The app was easy to use and quick.

The app was easy to use and quick.

16 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Kevin,
We're thrilled to hear the app was easy to use and quick. Making your experience simple and efficient is what we strive for. We appreciate you choosing Rocket Loans and taking the time to share your feedback!

Rated 5 out of 5 stars
Rocket Loans logo

Reply from Rocket Loans

Hi Charles,
We're so glad you found the process straightforward and quick. Making things simple and fast for you is exactly what we aim for. We appreciate you choosing Rocket Loans and taking the time to share your feedback!

Rated 5 out of 5 stars

Excellence!

Great people, professional, polite and very explanatory. Offered me plenty of options and it was an overall excellent deal...highly recommend them.

16 April 2026
Unprompted review
Rocket Loans logo

Reply from Rocket Loans

Hi Alan,
Thank you so much for the excellent review and recommendation! We're thrilled to hear you had such a positive experience with our team. Providing professional, polite and thorough service is what we strive for every day, and it's wonderful to know our team took the time to explain your options and help you find an excellent deal. Your kind words about our people mean everything to us. We appreciate you choosing Rocket Loans and for taking the time to share your experience. If there's anything else we can help you with in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

Easy application and quick approval

Easy application and quick approval. Lower apr than credit cards!

16 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Paul,
We're so glad to hear that you found the application easy and the approval process quick. You're absolutely right – one of the great benefits of a personal loan from Rocket Loans is that lower APR compared to credit cards. It's rewarding to know we could help you save money while making the process simple and fast. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

My experience with Rocket loan mortgage…

My experience with Rocket loan mortgage is second to none
It’s my go to lender for all my loan needs
It’s quick and easy to apply and very reliable

16 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Maharani,
We're thrilled to hear that your experience with Rocket Loans has been second to none. Knowing that we've become your go-to lender means the world to us. We work hard to make the application process quick, easy and reliable, so it's wonderful to hear that's exactly what you've experienced. We appreciate you taking the time to share your feedback and for trusting us with your loan needs. If there's ever anything we can do to help you in the future, we're here for you!

Rated 5 out of 5 stars

Personal Loan Ecperience

This could not have been faster or easier. Great Experience. I highly recommend

16 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Anthony,
We're thrilled to hear your experience with Rocket Loans was fast and easy. That's exactly what we're aiming for. We appreciate you taking the time to share your recommendation – it means a lot to us!

Rated 5 out of 5 stars

Quick loan

The application process was quick and easy. Response within minutes and money in hand within a couple of days! Excellent service!

11 April 2026
Unprompted review
Rocket Loans logo

Reply from Rocket Loans

Hi Jose,
We're so glad to hear the application process was quick and easy for you. Getting you a response within minutes and funding within a couple of days is what we're all about. We appreciate you taking the time to share your experience with Rocket Loans!

Rated 5 out of 5 stars

Very user friendly

Very user friendly. Took no time at all. Very happy with the experience.

15 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Heath,
We're thrilled to hear Rocket Loans was user-friendly and didn't take long at all. Making the experience simple and quick is what we're all about. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

They helped when others wouldn't

They helped when others wouldn't. I've been a member from another institution for 25 years. That institution wouldn't help me. Rockets loans helped and came thru.

13 April 2026
Unprompted review
Rocket Loans logo

Reply from Rocket Loans

Hi Stephen,
We're honored that you trusted us after 25 years with another institution. Being there for you when others wouldn't is exactly what we're here to do. Thank you for giving Rocket Loans the opportunity to help – we're so glad we could come through for you.

Rated 5 out of 5 stars

Mia was GREAT!!

Mia was GREAT!!! She was so helpful & patient when my computer was cranky while I was trying to complete my loan application process. She is a KEEPER!!!

Thank you Mia,
Cathy K

15 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Cathy,
Thanks so much for the kind words! We're thrilled to hear Mia was so helpful and patient during your application. We'll make sure she knows how much her support meant to you. Team members like Mia are what make Rocket Loans special, and we're lucky to have her on our team.

Rated 5 out of 5 stars

Best Experience Ever

Wow that was the most simple application and same day funding that I've ever experienced. Couldn't be more satisfied and thrilled. Thank you Rocket Loans. Will definitely be telling people about you guys and referring all that I can. I will be sure to hit you guys up in the future if need be. You guys are awesome!

15 April 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Penny,
Thanks so much for the amazing review. We're thrilled to hear you had such a simple application experience and got same-day funding. That's exactly what we're aiming for. We really appreciate you spreading the word about Rocket Loans, and we'll be here whenever you need us in the future.

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