Rocket Lawyer Reviews 

9,871
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(9,871)

264 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to find and fill out documents i…

Easy to find and fill out documents i needed. Asked questions that were answered in a timely manner. Will use again when needed.

1 October 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there,

We are glad you enjoyed your experience with our platform. Thank you for the positive feedback regarding our paperwork and prompt support.

Rated 5 out of 5 stars

Everything was clearly explained and…

Everything was clearly explained and documents needed were done very quickly

1 October 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Darrell,

We are happy to hear that our clear explanations and quick document preparation helped you. Thank you for your review!

Rated 5 out of 5 stars
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Dale,

We are glad you enjoyed your experience with our software and found the layout so simple to navigate. Thank you very much for taking the time to share this wonderful feedback with us.

Rated 5 out of 5 stars

Justin saved the day!

Justin was absolutely amazing! I had a HORRIBLE experience with one of their attorneys via the live 20-minute phone consultation/chat. It was the 2nd time that I spoke with this attorney. The first time was in April, and it was a terrible experience then as well. The 2nd time was today. I was told the Rocket Lawyer system places you with the attorney that they feel you match up with based on your issue. Nonetheless, there was no way for me to change to a different attorney. So, I was hoping the 2nd time would have been better than the first. IT WAS NOT! I called Rocket Lawyer to voice my concern and make a complaint regarding the attorney's behavior and Justin was a true Godsend. He was patient, he listened and was sympathetic to what I had been through. He did everything in his power to rectify the issue and assist in any way he could. He was WONDERFUL! If it were not for Justin, I would have said the "Rocket Lawyer" company could kick rocks. (because I do not understand why customers should be subjected to jerk attorneys) We are all human at the end of the day and no matter what everyone deserves to be treated with respect and not belittled. I definitely did something for the attorney that he did not do for me and that was treat him with respect. (UTTERLY SHAMEFUL!) Nonetheless, THANK YOU JUSTIN FOR GOING ABOVE AND BEYOND!!!
I truly appreciate it!

7 October 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Renea,

Thank you so much for taking the time to leave us a review, we're absolutely delighted to hear about your positive experience with one of our representatives! It's great to hear that he was able to help resolve the situation.

Rated 5 out of 5 stars

It was easy to use and received help…

It was easy to use and received help with AI when I was unsure of my answer.

30 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Aida,

Thank you for your review. We're glad you enjoyed your experience and found our AI assistance helpful.

Rated 5 out of 5 stars
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Charlotte,

We are happy to hear that our website provided the helpful clarity you needed today. Thank you for taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

The contract was easy to fill out

The contract was easy to fill out. I wish you had a single use service. In my case I need a contract every year or two. I am not signing up for monthly subscription.

Thanks for you help

29 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Jed,

We are glad you enjoyed the process of completing your paperwork. Thank you for your great rating and valuable feedback regarding flexible pay-as-you-go options. We appreciate your suggestion for less frequent users.

Rated 5 out of 5 stars

Operating Agreement Fulfillment

My state did not provide the operating agreement upon completion of the LLC. I found Rocket Lawyer who helped me fulfil the request.

25 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Nicole,

We're glad you enjoyed your experience with us. We appreciate your feedback and are happy we could help you get your official document.

Rated 5 out of 5 stars

I really appreciated Rocket Lawyer’s…

I really appreciated Rocket Lawyer’s seriously user-friendly system to create a legal document at a mere fraction of what doing the same thing with an attorney in physical attendance would cost. It took only a few minutes, cost me nothing in gas and I did it all while in my pj’s relaxing on my balcony.
No questions about accuracy (as long as I was focused on not making typos), legal relevance in my state or most recent legal reviews.
This is a great service to take advantage of laid out in an easy to navigate, “no brainer” kind of way.

23 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Kevin,

We are glad you enjoyed your experience using our platform to build your legal paperwork. We appreciate you taking the time to share your positive feedback about how convenient and cost-effective it was to draft your state-specific documents from the comfort of your own home.

Rated 5 out of 5 stars

Having a professional helping

Everything was smooth and lovely appreciate the help of professional

18 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi James,

We are glad you enjoyed your experience with our helpful and skilled team.

Rated 5 out of 5 stars

Only necessary questions

The questions were a bit long, but they were only the ones that were needed. The results were good and seem to be complete.

23 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Johnny,

Thanks so much for taking the time to leave us a review, we're really glad that you've had a positive experience with our service! Have a wonderful day.

Rated 4 out of 5 stars

Worked well

For basic needs it worked but with my situation, I need more hand holding.

18 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello B.,
Thanks for taking the time to leave us a review, we greatly appreciate it!

Rated 5 out of 5 stars

Rocket Lawyer has so many forms!

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can hold up if challenged. I've used Rocket Lawyer on more than one occasion.

11 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Linda,

We're so glad to hear that our wide selection of forms and easy-to-use document creation process have been helpful for you on multiple occasions. We appreciate your kind words about the professional quality of our documents. Thank you for your positive feedback!

Rated 5 out of 5 stars

YOU MADE IT QUITE SIMPLE

It was a smooth easy experience.

14 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Robert,

We're so glad you found your experience with us to be smooth and easy. We appreciate your kind words!

Rated 1 out of 5 stars

More Frustration than Help

I really wish it had worked as well as others say.

I can only assume that Rocket Lawyer is NOT compatable with my computer and/or browser. I am using chrome (154.0.8037.45) on a Mac with OS 14.6.1

Once my document was completed, there was no way to view or edit the document. I did chat with four different people for help, but they could not get it to work either.
Written instructions to open or edit the document did not work.
The only way to view the document was to download it, then open it on my computer.

Worse, the Quitclaim Deed was not correctly formatted for Oregon.We had to pay a $20 penalty to file because of Rocket Lawyer’s incorrect format.

15 September 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Jim,

We appreciate you taking the time to share your experience and feedback with us. We are truly sorry to hear about the difficulties you encountered with our service, particularly with document viewing, editing, and the formatting of your Quitclaim Deed for Oregon. We understand how frustrating it must have been to face these issues and incur an additional penalty. Please respond to our information request if you need assistance at this time.

Rated 5 out of 5 stars

The document I needed was easy to create

The document I needed was simple, easy to fill out and legally correct for the situation. I had no problem getting it notarized and recorded at my county court office.

11 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Lori,

We're so happy to hear that our document was easy to use and legally sound for your needs. We appreciate your positive feedback!

Rated 5 out of 5 stars

I asked about 2 different situations on…

I asked about 2 different situations on 2 different days. Both times I received thorough, timely, and understandable information, easing my mind and giving me tools to work with. Worth certainly a free trial.

3 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there,

We're so glad our team could provide you with thorough and timely information on both occasions. We appreciate you sharing your positive experience and are happy we could ease your mind!

Rated 5 out of 5 stars

Documents were easy to fill out

Documents were easy to fill out. Didn’t have to do a lot of searching for what I needed.

8 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Vanessa,

We're so glad to hear that you found our documents easy to complete and that you quickly located what you needed. We appreciate your positive feedback!

Rated 5 out of 5 stars

Rocket Lawyer has great forms that I…

Rocket Lawyer has great forms that I was able to print and download. The web site was easy for me to navigate and find forms I was looking for, thank you very much.

7 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Kim,

We're so glad you found our website easy to navigate and that our forms met your needs. We appreciate your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look