Rocket Lawyer Reviews 

9,872
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.5

All reviews

(9,872)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to use!

Very easy to use!

11 April 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Art,

We're happy to hear that our product is very easy to use for you, and we appreciate your positive feedback.

Rated 5 out of 5 stars

Easy to create an account

Easy to create an account, make a document, and cancel the service.

11 April 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Dee,

Thank you so much for your review. We're really glad that you've had a positive experience with us!

Rated 1 out of 5 stars

Completely dishonest

Completely dishonest. Cancelled got billed argued had to turn it over for fraud with my credit card company. I am so happy for this company to go out of business du to AI. They are sneaky subscription scammers. Bill for 4 months then a year later start billing again

10 April 2026
Unprompted review
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Reply from Rocket Lawyer

Mark Stemler,

We regret your billing concerns and frustration. We appreciate you bringing this to our attention. We'll investigate the matter to prevent similar issues. Please respond to our information request so we can further assist you.

Rated 1 out of 5 stars

It’s disappointing to need a simple…

It’s disappointing to need a simple promissory note template. Which you advertise as having several. To only find it’s an intentionally made fill in the blanks template. Not providing the customer with what is needed.
Cancelled account, won’t be back

9 April 2026
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Reply from Rocket Lawyer

Hello Robert,

We're sorry if the document wasn't what you were needing. Our documents are made to walk members through an interview process, asking them questions and filling out the document as they proceed. If there is anything that we can do to assist you at this time, please email customeroutreach@rocketlawyer.com. Thank-you.

Rated 5 out of 5 stars

Great service with very knowledgeable…

Great service with very knowledgeable support staff. Always willing to help.

9 April 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Manuel,

We're glad you found our support staff knowledgeable and helpful. We appreciate you taking the time to share your positive experience with our service, thanks so much!

Rated 5 out of 5 stars

Nya was Amazing

Nya was Amazing! She made me feel more comfortable with my situation.

8 April 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Cindy,

We're happy to hear that you've had a positive experience with our customer service. Thank you for sharing your positive experience; we appreciate your feedback very much.

Rated 5 out of 5 stars

I was charged for a membership I didn’t…

I was charged for a membership I didn’t know I signed up for. Nya helped me cancel and retrieved my money back! She was well spoken and explained to me my faults while helping not make that mistake again! Well done Nya

6 April 2026
Unprompted review
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Reply from Rocket Lawyer

Hey Angel,

We're happy to hear that we could help resolve the unexpected membership charge. We appreciate your positive feedback regarding the assistance you received. Thank you for sharing your experience!

Rated 1 out of 5 stars

AWFUL… tried billing me £210 while…

AWFUL… tried billing me £210 while refusing to cancel my subscription, shocking

3 April 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Reece,

We are sorry to hear about your experience with us. Please respond to our information request so we can locate your account to get this resolved. Thank-you.

Rated 1 out of 5 stars

Should have option for ZERO stars

Should have option for zero stars. I reviewed Rocket Lawyer trademarks October 2025 with very negative review on how they took my payment in full for simple SBA trademark filing and totally messed it up over three years. After that review an attorney named Jeremy contacted me and said he's now in charge and admitted all their mistakes to me. He promised to fix immediately. Six months later and they once again haven't done anything and don't even respond to my emails and calls for updates. How is this level of incompetence possible for a company who says they perform legal work? Mindboggling how bad they are. Learn from my nightmare and do not give Rocket Lawyer your money!

3 April 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Mike,

We appreciate you bringing this matter to our attention, but disappointed to hear that your experience was unsatisfactory. Our trademarking team will be reaching out to you today, but please email customeroutreach@rocketlawyer.com if you need any further assistance.

Rated 3 out of 5 stars

Very useful service but

Very useful service, but very hard to unsubscribe

30 March 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Barbara,

Thanks so much for your review, if you need some assistance with canceling, please respond to our information request at your earliest convenience.

Rated 5 out of 5 stars

The lady i spoke with named Francis was…

The lady i spoke with named Francis was very helpful and professional
Helped me with my problem and was very understanding

2 April 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Kayleigh,

We're happy to hear that the support you received was helpful and professional. We appreciate you sharing your positive experience and are glad we could assist you effectively.

Rated 5 out of 5 stars

Quick and simple to create tenancy…

Quick and simple to create tenancy agreement

12 March 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Nick,

We're happy to hear that creating a tenancy agreement was quick and simple for you. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

The worst subscription company ever

The worst subscription company ever. I canceled n January on my credit card. In March they charged my freaking personal bank account... WTF!

NEVER USE THIS SCAM COMPANY!

30 March 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Jason,

We regret to hear about the billing issues and frustration you experienced after your cancellation. Please respond to our information request so we can locate your account.

Rated 1 out of 5 stars

Website doesn't work with Firefox on Macintosh.

Firefox on Macintosh.

The website is poorly designed. After signing up and filling out all the necessary fields, there was no way to sign it or view the whole document.

Called to cancel, and I was told that, Oh, yes, our website doesn't work well with Firefox.

27 March 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Dave,

We appreciate you bringing this to our attention. We're sorry the website didn't work well with Firefox, preventing you from signing and viewing the document after signup. We are aware of this issue and are doing our best to get it fixed. If there's anything that we can do to better assist you at this time, please respond to the information request that we've sent.

Rated 5 out of 5 stars

Highly recommend for quick and easy process

Arranged a pre nuptial agreement with rocket lawyers.
The process was incredibly quick and straight forward.
Price was reasonable.
We worked with Aamer Latif who was knowledgable, very helpful and responded very quickly to any queries.
Couldn’t recommend enough!

26 March 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Lucy,

We're happy to hear that the prenuptial agreement process was quick and straightforward for you. We appreciate your kind words regarding the reasonable price and the helpfulness of our team. Thank you for your recommendation!

Rated 5 out of 5 stars

I had a fantastic experience with Rocket Lawyer

I had a fantastic experience with Rocket Lawyer - I needed to create terms and conditions for my companies services. I signed up to RocketLegal+.

After completing the Terms and Conditions, I had a free 15 minute consultation with Adnan who had already reviewed my terms and conditions. He identified areas that needed updating to fit how I deliver my services.

I was really impressed with:

1. The value - With RocketLegal+ you get reduced legal advice fees. Making the cost incredibly good value.

2. The speed and quality were second to none.

Overall I'm very happy with the service provided and would highly recommend Rocket Lawyer.

24 March 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Robert,

We're happy to hear that you had a fantastic experience creating your terms and conditions. It's great to know that you found the consultation and value of Rocket Legal+ beneficial. We appreciate your recommendation!

Rated 1 out of 5 stars

Be Careful with Automatic Renewal & Annual Charges

I am extremely disappointed with my recent experience.
The automatic renewal of my membership without clear notice or consent feels misleading and unfair. At no point was I adequately informed that my subscription would renew for another full year, nor was I given a reminder prior to the charge being taken.

Additionally, the process on your website makes it far too easy to be unintentionally enrolled into an automatic membership. Customers should not have to worry about being caught out by unclear terms or hidden renewal conditions. It is also frustrating that cancelling appears unnecessarily difficult, especially when failing to cancel in advance results in being charged for an entire additional year.

20 March 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there Emily,

We appreciate your feedback and are sorry to hear about your experience with the automatic renewal. We acknowledge your concerns about the clarity of our membership terms and the cancellation process. Please respond to our information request so we can get this matter resolved. Thank you!

Rated 5 out of 5 stars

Great professional service

Great professional service, used for writing a rental agreement. This was so quick to get back and was very easy to navigate the website. I would 100% go back to Rocket Lawyer with any future legal advice and documents needed.

12 January 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there Marsha,

We're happy to hear that you found our services professional and our website easy to navigate. It's great to know that you had a quick experience with your rental agreement. We appreciate your positive feedback and look forward to assisting you with future legal needs.

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