Rocket21 Challenge Reviews 

Reply from Rocket21 Challenge

Nov 21, 2024

Hi Sayed,

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that your questions were answered thoroughly. If you could kindly mention the name of the support agent who assisted you, it would be great so we can recognize their excellent service within our team.

Thanks again for choosing Rocket21!

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 21, 2024

Hi Stama,

Thank you so much for sharing your feedback! We're delighted to hear that Jhoan provided you with exceptional service. We will make sure to recognize his great work within our team.

Thanks again for choosing Rocket21!

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 20, 2024

¡Hola Jackie!

Gracias por compartir tu experiencia con nosotros. Nos alegra mucho saber que Jhoan pudo brindarte un servicio tan atento y paciente. En Rocket21, nos esforzamos por hacer que nuestros clientes se sientan escuchados y apoyados en todo momento.

¡Gracias por elegirnos!

Rocket21 Team

Reply from Rocket21 Challenge

Nov 18, 2024

Dear Sebastian,

We regret that your experience has not been entirely satisfactory. At Rocket21, our goal is to provide the best possible experience for our users. Before reaching a final conclusion regarding your situation, I kindly ask that you please contact our internal support team so we can provide you with all the necessary information regarding why your most recent withdrawal request was declined.

At Rocket21, certain criteria must be met for a withdrawal request to be successfully approved. This includes ensuring that your trades comply with our average lot size rule and that you have fulfilled the minimum trading days requirement. You can find more information about these policies by visiting the following articles:

- https://help.rocket21challenge.com/en/articles/6460423-payout-requests

- https://help.rocket21challenge.com/en/articles/9661633-lot-size-limit-rule

Please help us understand your situation, and we will provide you with all the information needed to clarify your experience. You may respond directly to the email you received regarding the decline of your most recent request for further details.

Don’t forget to reach out to our support team via live chat if you need assistance; we are here to help with anything you may need.

Best regards,
The Rocket21 Team

Reply from Rocket21 Challenge

Updated Nov 19, 2024

Dear Alexander,

We regret that you have not been fully satisfied with some of our policies. At Rocket21, our goal is to provide the best service and experience for our users, so allow me to explain why these rules have been implemented.

Lot Size Limit Rule: This rule is designed to help traders manage their risks effectively, thereby protecting our capital from significant exposures. While we give you the freedom to choose your lot sizes, we encourage you to apply the same principles you would use in your virtual live trading account. It’s important to trade with reasonable lot sizes that align with your risk tolerance and overall trading strategy. By managing your risk wisely, you can enhance your potential for long-term success in your trading endeavors. Additionally, when trades are opened in quick succession, they are combined into one lot size to prevent any circumvention of this rule, ensuring consistent trading practices when requesting a payout withdrawal.

Profit Cap Rule: The implementation of a 5% profit cap is a vital part of our risk management strategy. It limits the maximum amount that can be withdrawn in a single transaction, which helps us avoid rewarding speculative behavior and protects the fund from potential large losses. This approach maintains a balanced profit distribution and ensures that we can meet our financial obligations while supporting all traders effectively.

It's important to mention that all users receive an automatic email when they reach the 5% profit cap, ensuring they stay updated on their progress and account status.

With frequent withdrawal opportunities every 14 days, traders can consistently access their earnings, which encourages disciplined trading and steady profit accumulation.

For further details on these rules, please visit our Knowledge Center: https://help.rocket21challenge.com/en/

We invite you to reach out to our internal support team via live chat or email. We would be delighted to address any questions you may have and assist you in managing your accounts effectively. Thank you for your understanding, and we look forward to continuing our partnership.

Best regards,
The Rocket21 Team

Reply from Rocket21 Challenge

Nov 15, 2024

¡Hola Emmanuel!

Gracias por tomarte el tiempo de dejarnos tu reseña. Nos alegra saber que nuestro servicio de atención al cliente fue de tu agrado. Nos llena de satisfacción saber que Pablo pudo ayudarte con tu consulta de manera efectiva. ¡Agradecemos mucho tu reconocimiento!

Si en algún momento necesitas más asistencia, no dudes en contactarnos, ¡estaremos encantados de ayudarte!

Saludos cordiales,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 14, 2024

Hi Jevoune!

Thank you so much for your wonderful feedback! We're thrilled to hear that both Zielo and Jhoan were able to assist you promptly and effectively. It's great to know that Zielo helped guide you smoothly to the live chat and that Jhoan took the time to address all your questions with patience. We really appreciate you highlighting their efforts—it’s the kind of service we strive to provide.

If there's anything else you need, don't hesitate to reach out. We’re always here to help!

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 14, 2024

Estimado Oualid,

Lamentamos que su experiencia no haya cumplido con sus expectativas. Antes de emitir un juicio definitivo sobre nuestros servicios, le invitamos a que se comunique con nuestro equipo de soporte interno a través del chat en vivo o por correo electrónico. Estaremos encantados de asistirle y comprender el inconveniente que ha experimentado. Nos comprometemos a proporcionarle toda la información necesaria y la respuesta adecuada.

En Rocket21, nuestra prioridad es entender las necesidades de nuestros usuarios para ofrecerles el mejor servicio y experiencia posible. Es fundamental que se comunique con nosotros si ha ocurrido algo que pueda afectar su opinión, ya que esto nos ayudará a identificar el problema y buscar una solución conjunta.

Quedamos a la espera de sus comentarios y esperamos poder seguir contando con su confianza y colaboración en el futuro.

Atentamente,
El equipo de Rocket21

Reply from Rocket21 Challenge

Nov 14, 2024

Hi Abdulrahman!

Thank you so much for your kind words! We're thrilled to hear that you’re happy with our service and that we were able to process your payment quickly and address your concerns promptly. It’s fantastic to know that both Pablo and Amina were able to assist you with the level of support you deserve.

We really appreciate your feedback and are so glad to have earned your trust. Rocket21 will always be here to help with anything you need!

Best wishes and thanks again for being such a great part of our community! 🙌

Cheers,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 11, 2024

We’re sorry to hear about your negative experience, and we appreciate your feedback. At Rocket21, we take the security and integrity of our traders' accounts very seriously. It's important to clarify that we do not terminate accounts simply for making profits. However, we do conduct a thorough review of accounts requesting a withdrawal to ensure they comply with our rules and terms.

One of the key policies we have in place is the "Lot Size Limit Rule." This rule is designed to ensure proper risk management and protect both our traders and our capital. While you can certainly make profits with us, it's essential that your trades adhere to our policies, including proper position size management and avoiding practices that could jeopardize the balance of the account.

If at any point a withdrawal request doesn’t meet the necessary conditions, it’s because we need to ensure compliance with the rules we've set in place to maintain the sustainability and proper functioning of funded accounts. We encourage you to review our guidelines and reach out to our support team if you have any specific questions regarding your account.

In summary: yes, you can make profits, and if you comply with our rules, we’ll process your withdrawal request without issues. The success of our traders is important to us, and we’re here to help you have a secure and fair experience.

We apologize for any confusion, and we hope this explanation has clarified your concerns. If you have any further questions or need more information about our rules, feel free to reach out to our support team via LiveChat 24/7. We’re here to assist you and ensure you have a positive and secure experience.

Sincerely,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 6, 2024

Hi Maria,

Thank you so much for sharing your feedback! We're thrilled to hear that Jhoan was able to assist you in getting your account credentials sorted out. We're always here to help, and we truly appreciate you taking the time to leave us a review.

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 6, 2024

Hi Belamino,

Thank you so much for your feedback! We're delighted to hear that Andres was able to assist you and resolve your account issues quickly. We'll be sure to recognize his efforts for providing you with such great support.

We truly appreciate you taking the time to share your experience, and we're always here to help whenever you need us!

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 6, 2024

Hi Raul,

Thank you for your feedback! We're thrilled to hear that you had a great experience with our service. If you could mention which of our support agents assisted you, it would be wonderful so we can recognize their efforts.

We appreciate you taking the time to share your thoughts, and we're always here to assist you whenever you need help.

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 6, 2024

Hi Agi,

Thank you for your feedback! We’re glad to hear you’re satisfied with the service. If you could mention which of our support agents assisted you, that would be great so we can recognize their good work.

We appreciate your trust in us and are always here to help whenever you need us.

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Nov 6, 2024

Hi Daniel,

Thank you for your awesome feedback! We're thrilled to hear that Freddy was able to help you and leave such a great impression. We'll be sure to recognize his excellent work!

We appreciate your trust in us, and we're always here if you need anything.

Best regards,
Rocket21 Team

Reply from Rocket21 Challenge

Oct 30, 2024

Hi Saul!

Thank you so much for sharing your positive experience. We’re glad to hear that our team was able to help you recover your payment and that you received your 5k challenge. If you could mention which support agent assisted you, it would be great so we can acknowledge their excellent work on the team.

Thanks again for trusting us!

Best,
Rocket21 Team

Reply from Rocket21 Challenge

Oct 29, 2024

Hi Sebastián!

Thank you for your feedback! We’re thrilled to hear that you had a great experience with Freddy and that you appreciate his ability and speed in resolving issues. If you need any further assistance, feel free to reach out.

Thanks again!

Rocket21 Team

Reply from Rocket21 Challenge

Oct 29, 2024

Hi Lucas!

Thank you for your feedback! We're glad to hear that you received the help you needed and that your problem was solved. If you have any more questions or need assistance in the future, just let us know!

Thanks again!

Rocket21 Team

Reply from Rocket21 Challenge

Oct 29, 2024

Hi Vihann!

Thank you for your wonderful feedback! We're thrilled to hear that Isayani was able to assist you so quickly and professionally. It’s always our goal to provide efficient support, and it’s great to know we hit the mark with your ticket. If you need anything else in the future, just let us know!

Thanks again!

Rocket21 Team

Reply from Rocket21 Challenge

Oct 29, 2024

Dear Roberto,

Thank you for reaching out to us. We regret that your experience has not been entirely satisfactory. However, I would like to provide you with further information regarding the potential reasons your withdrawal request may have been declined. At Rocket21, certain requirements must be met for your withdrawal request to be successful. One key aspect is maintaining your trading within your average lot size.

The Lot Size Limit Rule is in place to ensure that traders effectively manage their risks, which in turn protects our capital from significant exposure. Should you exceed your lot size limit, this will be considered a minor violation. All trades with lot sizes that fall outside of these calculated ranges will have their profits deducted; however, your trading account will remain active following such a violation, should it occur.

You can always refer to our Knowledge Center to familiarize yourself with these conditions and learn the formula for calculating your average lot limits. By adhering to these guidelines, you ensure that your trading remains within an acceptable range, maintaining consistency and avoiding minor violations. We want to clarify that the points mentioned above are not obstacles but rather essential components of the process required to ensure that payment requests are in proper order.

If you have any questions regarding this matter, please do not hesitate to contact our internal support team via live chat, and we will be pleased to assist you.

Sincerely,
The Rocket21 Team