Have had several problems in the past with the company and support. However, since the migration it seems they have taken it more seriously. I had an inquiry and Pablo solved it within minute... See more
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See what reviewers are saying
I really appreciate your service ❤ The way you made your payment within 3 working days . And also when I come up with my problems you always support respond in time 💯 And I really enjoyed Pa... See more
Company replied
Amina, of Rocket21 has proven to me that he she is the best support team personnel I have encountered in Rocket21, she will go far to make sure your problem is escalated not only that she will make... See more
Company replied
TO ALL TRADERS ! Had anyone actually revived a payout yet could you please leave a comment below if so !! I’m constantly being told most withdrawal requests have been processed but I think it’s pur... See more
Company replied
Company details
About Rocket21 Challenge
Written by the company
Contact info
United States
- support21@rocket21challenge.com
- rocket21challenge.com
3.5
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response time and very helpful
Quick response time and very helpful. Diego was the person who recently helped me and he was very efficient.
19 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Anthony,
Thank you for your review. We're glad to hear that Diego provided you with a quick and efficient response. We'll make sure to share your kind words with him.
We appreciate your trust in us and are here to help whenever you need.
Rocket21 Team
Agent Andres was straight forward and…
Agent Andres was straight forward and responsive
18 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Paul,
Thank you for your review. We're glad to hear that Andres was straightforward and responsive in assisting you.
We truly appreciate your feedback and your trust in us. If you ever need further support, don’t hesitate to reach out.
Rocket21 Team
Diego Assistant was very prompt and…
Diego Assistant was very prompt and helpful, thank you
17 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Uday,
Thank you for your review. We're glad to hear that Diego provided you with prompt and helpful assistance. We'll make sure to share your kind words with him.
We appreciate your trust in us and are here to help whenever you need.
Rocket21 Team
Promptness
Pablo was prompt in responding to and addressing my query regarding account migration status.
16 February 2025
Unprompted review
Reply from Rocket21 Challenge
Thank you for your review. We're glad to hear that Pablo provided prompt assistance with your account migration query.
We appreciate your feedback and your trust in us. If you ever need further support, feel free to reach out.
Rocket21 Team
He is very fast and efficient...
The experience is really great 👍😃 Thank you very much ☺️
17 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hi David,
Thank you for your review! We're glad to hear you had a great experience and received fast and efficient support.
If you could mention the name of the support agent who assisted you, it would be great so we can recognize their work within our team. We truly appreciate your trust in us.
Rocket21 Team
Terminating funded accounts after payout.
After months of hard work to get funded - they simply sent out an email that after your payout they will add 10% as a bonus but the account will be terminated.
If you want to continue, you'll have to purchase a new account - pass both Phase 1 & Phase 2 again before getting funded.
- So they can just do that at any time? Absolute nonsense.
How can you trust a company that does that to there traders.
6 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Stefan,
Thank you for reaching out and sharing your feedback. At Rocket21, we are committed to providing a better trading experience for all our users, and we truly value your input.
We’re pleased to inform you that the migration process is nearly complete. However, accounts belonging to U.S. residents are still being migrated due to compatibility issues with Platform 5 in this region. Our team is actively working on implementing an alternative solution, and we expect these accounts to be ready by February. We appreciate your patience during this process, and compensation will be offered as a token of our gratitude for the wait. Please keep an eye on your email for updates.
Regarding the Apollo 11 and Standard Challenges, these have now concluded. Eligible users can request a payout with a 10% bonus starting February 24th or apply for a refund if they meet the criteria. Once processed, these accounts will be deactivated as they are not compatible with the new account format we’re implementing. These changes are part of our efforts to improve the platform and provide a more optimal trading experience for all users.
Our support team is available 24/7 to assist with any questions or concerns you may have. Please don’t hesitate to contact us via email or live chat – we’re here to help!
Best regards,
The Rocket21 Team
Of course I bought my account i provided you with +10 screenshots of evidence showing that I paid for it. This is absolutely embarrassing and unacceptable. I had to work for over 12 months to save mon
Of course I bought my account i provided you with +10 screenshots of evidence showing that I paid for it. This is absolutely embarrassing and unacceptable. I had to work for over 12 months to save money so i could buy the account, for nothing?
15 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Js,
Thank you for reaching out regarding your situation. Our goal is to ensure you have the most solid and satisfying experience possible.
Due to the recent migration, some accounts are still awaiting activation and the delivery of their new credentials. There's no need to worry—as your account was purchased, you will receive your new credentials.
It's important to emphasize that free accounts are not eligible for transfer to the new platform because they are not compatible with the new account format we are implementing. You have nothing to worry about in your case, as our team will help confirm everything so you can receive your credentials as quickly as possible.
Please don't hesitate to follow up on your case with our internal support team via live chat or email. We're available 24/7 to address your concerns.
Best regards,
The Rocket21 Team
Reply from Rocket21 Challenge
Thank you for your feedback! We're glad to hear you had an excellent experience with our service. If you could mention the name of the support agent who assisted you, it would be great to recognize their work within our team.
We're here for you whenever you need us.
Rocket21 Team
My experience with Rocket21Challenge…
My experience with Rocket21Challenge has been nothing short of frustrating. They initiated a migration process that has now been dragging on for three weeks, leaving many of us in limbo. What makes this even worse is that just two weeks before the migration began, they completely changed the contract I had signed when purchasing the challenge.
As of today, I still have no confirmation if I will even receive my account. And to make matters worse, according to their support team, even if I do get access, I would likely be terminated after my first withdrawal. If this is true, it’s a blatant breach of contract and a clear reason for legal action.
The lack of transparency, ever-changing terms, and poor communication from Rocket21Challenge make it impossible to trust this company.
13 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Porfirio,
Thank you for your feedback – we truly appreciate it! At Rocket21, we’re committed to enhancing the trading experience for all our users, and we value your input.
We’re pleased to announce that the migration process is nearly complete. For traders based in the U.S., our team is actively working on an alternative solution for these accounts. While we understand the wait has been longer than expected, we’ll be offering compensation as a token of appreciation for your patience. Please keep an eye on your email for updates.
Regarding the Apollo 11 and Standard Challenges, these have now concluded. Eligible users can request a payout with a 10% bonus starting February 24th, or a refund if they meet the necessary criteria. These changes are part of our efforts to transition to a new account format designed to improve the overall trading experience.
Our support team is available 24/7 to assist you with any questions or concerns. Don’t hesitate to contact us via email or live chat – we’re here to help!
Best regards,
The Rocket21 Team
Excellent Experience
13 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hello Manuel,
Thank you for taking the time to share your experience. We're glad to hear it was excellent. If you could mention the name of the support agent who assisted you, it would be great to recognize their work within our team.
We're here for you whenever you need us.
Rocket21 Team
This was an awful one for me
This was an awful one for me. This is a complete hoax, as you will be refused any draw requests if you pass the challenge. Your account will most likely be blocked, and you will be unable to make any money from it. I can't believe such a scam prop business is allowed to flourish. I have been with business such as HILLBILLY. This has been a game changer. Always Deliver
13 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Timothy,
Thank you for your valuable feedback! We truly appreciate you taking the time to share your thoughts as we strive to enhance the trading experience at Rocket21.
We’re happy to inform you that the migration process is almost complete. For our traders in the U.S., our team is working diligently on an alternative solution for your accounts. We understand that the wait has been longer than anticipated, and as a gesture of appreciation for your patience, we will be offering compensation. Please keep an eye on your inbox for more information soon.
As for the termination of Apollo 11 and Standard Challenges, these have now concluded. Unfortunately, accounts from these challenges are not compatible with the new account format we are implementing. Eligible users can request a payout with a 10% bonus starting February 24th, or a refund if they meet the necessary criteria. We believe these changes will ultimately enhance your trading experience.
Our support team is here for you 24/7 and ready to assist with any questions or concerns you may have. Don’t hesitate to reach out via email or live chat – we’re here to help!
Best regards,
The Rocket21 Team
Scam company, don't fall for the bot reviews
All about the migration process, after you are migrated, you receive a 10% bonus on your payout, so good, not! The potential profits a funded account can provide completely outdoes a measly 10% of 5% of your account. This meets the criteria for a class action lawsuit, as they do not have cause to terminate our agreement, many people are in the same boat, so, if this concerns you, I suggest you add me on Instagram @carrington_alexander, I need more people to help us. Thank you for reading, we need to take the scammers out of business.
12 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Alexander,
Thanks for sharing your thoughts – we appreciate the feedback! We're sorry things haven't been ideal for you lately. At Rocket21, we're all about providing a great experience, and every change we make is aimed at improving the trading journey.
We're happy to share that the migration is mostly complete! For our traders residing in the US, Rocket21 is actively working on setting up an alternative solution for those accounts. We understand this has been a longer wait than anticipated, and compensation will be offered as a token of our appreciation for the patience shown. Please keep an eye on your inbox for details soon!
As for the older Apollo 11 and Standard Challenges, those have concluded, and we are making sure everything's transparent. If eligible, users can request a payout with a 10% bonus starting February 24th. Plus, if certain requirements are met, a refund may be available. This is to help users recover their investment. These earlier challenges aren't a fit with our upgraded account setup, and these changes will ultimately enhance the platform and give you the best trading services we can offer.
Our support squad is here for you around the clock, ready to provide excellent customer service. If there are any questions or a need for assistance, please connect with us by email or live chat!
Best regards,
The Rocket21 Team
Good job Andres
Good job Andres, keep up the good work! great customer service
12 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hello William,
Thank you for your kind words! We’re thrilled to hear that Andres provided you with great customer service. We'll be sure to share your feedback with him—it will definitely motivate him to keep up the good work.
If you ever need anything, don’t hesitate to reach out.
Rocket21 Team
Andres make the situation so easy to…
Andres make the situation so easy to handle and find the solution quick
12 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hello Zoiler,
We’re glad to hear that Andres made the situation easy to handle and provided a quick solution. Your feedback means a lot, and we’ll make sure to share it with him.
If you ever need assistance again, we’re here to help.
Rocket21 Team
Stay away from this scam company!
This company is an absolute joke and a scam. Last year, they forced everyone to migrate to MT5, only to switch back to DXTrader two months later. Now, they’re saying they will migrate back to MT5 again. But here’s the catch: after you receive ONE payout, they will terminate your account. It doesn’t matter what account type you have—you will only get paid once, and then you’re done.
If you’re already funded, you will lose your account automatically. They are running a scam, plain and simple. Their customer service is useless—all they do is copy-paste generic responses, and if you ask deeper questions, they just repeat themselves like robots. No real help, no real support.
This company is a complete fraud. Avoid them at all costs unless you want to waste your time and money.
12 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Kevin,
Thank you for reaching out and sharing your thoughts. We're sorry to hear your experience hasn't been perfect. At Rocket21, we are dedicated to providing a high-quality service, and every adjustment we make aims to improve your trading experience.
Regarding the current migration, our team is working hard to complete the process swiftly. Many users have already received their login details, and if you haven't yet, please know that it's on its way.
With the Apollo 11 and Standard Challenges now concluded, we've taken steps to ensure transparency and uphold our commitments. Eligible traders can request a payout with a 10% bonus starting February 24th. Additionally, those meeting specific criteria can request a refund if applicable. Once processed, these accounts will be deactivated, providing an opportunity to explore our new challenges. This is because the older challenges won't be compatible with the new account format we're implementing.
We hope these changes will uniquely and exclusively improve the platform, allowing us to offer optimal trading services to our users.
Our support team is available 24/7 and ready to provide the best possible customer service. Please don't hesitate to contact us via email or live chat if you have any further questions or concerns.
Best regards,
The Rocket21 Team
Account been gone for 2 weeks now and…
Account been gone for 2 weeks now and now they wont respond.
10 February 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Deonte,
Thank you for sharing your feedback with us. At Rocket21, ensuring user satisfaction is our priority, and we value all opinions.
Regarding the migration process, due to the large number of accounts being migrated, it may have taken longer than expected. However, there's no need to worry; our team is diligently working to complete the migration as quickly as possible. Many users have already started receiving their credentials. If you haven't received yours yet, don't worry; it's only a matter of time, and you should receive your details very soon.
There is still some way to go and accounts to migrate, and we are working as quickly as possible to complete this process in the coming days. We remain at your disposal for any additional questions via our live support chat and email.
Thank you for your patience and understanding.
Best regards,
Jhoan from Rocket21
Reply from Rocket21 Challenge
Hello Gabriel,
Thank you for your enthusiastic words! We’re thrilled to hear that Pablo provided such a great experience. We’ll definitely share your appreciation with him—it will mean a lot!
If you ever need anything, don’t hesitate to reach out.
Rocket21 Team
Nice chat and professional support from…
Nice chat and professional support from Pablo
9 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hello,
Thank you for your feedback! We're glad to hear that Pablo provided you with professional support and a great chat experience. We'll be sure to share your kind words with him.
If you ever need further assistance, feel free to reach out.
Rocket21 Team
Reply from Rocket21 Challenge
Hello Xavier,
Thank you for your feedback! We're glad to hear that Pablo did a great job. We’ll make sure to share your kind words with him.
If you ever need assistance again, feel free to reach out.
Rocket21 Team
Support improved since migration ti MT5
Have had several problems in the past with the company and support.
However, since the migration it seems they have taken it more seriously.
I had an inquiry and Pablo solved it within minutes, really good and quick replies by him.
I hope they maintain this good service and don’t fall again to where they were.
9 February 2025
Unprompted review
Reply from Rocket21 Challenge
Hello Jorge,
We truly appreciate your honest feedback. We understand that past issues may have caused frustration, and we’re glad to hear that you’ve noticed an improvement in our support since the migration to MT5. Providing reliable and efficient service is our priority, and knowing that Pablo was able to assist you quickly means a lot to us.
We’ll continue working hard to maintain this level of service and ensure a positive experience moving forward. If you ever need assistance, don’t hesitate to reach out.
Rocket21 Team
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