Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quit... See more
Company replied
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products. Happy recipient of... See more
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Company details
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.6
Average
633 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely poor service
I have only given one star because it isn't possible to give no stars in this review. I ordered the products on 28th May and have not yet received any goods on 13 June. When I contacted Roccabox they informed me that I had to wait 10 days before they could investigate my complaint. Extremely disappointing to say the least. I would not recommend them to anyone else except my worst enemy.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear about your experience and completely understand your frustration with the delay.
While your order was dispatched promptly from our warehouse, Royal Mail tracking unfortunately shows that the parcel has not been scanned into their network beyond the initial despatch notification, despite the order being sent some time ago.
As the parcel has exceeded the expected delivery timeframe and has not reached you, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We sincerely apologise for the inconvenience and disappointment caused by this delivery issue and appreciate you bringing it to our attention. 🎀
Underwhelming
Nothing went wrong, I just feel the items were uninspiring and not really anything I would choose to buy
1 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the contents of the box felt underwhelming and didn't include products that appealed to you personally.
One of the aims of our boxes is to introduce customers to a variety of beauty products and brands they may not have discovered before, but we appreciate that personal preferences vary and that not every selection will be the right fit for everyone.
While we're pleased to hear that there were no issues with the ordering or delivery process, we're disappointed that the product selection did not provide the excitement and value you were hoping for. Your feedback regarding the curation and product mix has been shared with our team as we continue reviewing and improving future boxes.
Thank you for sharing your honest thoughts with us. 🎀✨
I wouldn’t have said the value was over…
I wouldn’t have said the value was over £200 that was a massive exaggeration. Really disappointed with the 5 small products. A waste of £25.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of your Mystery Box. We understand that the number of products included and the overall value did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience you were hoping for, and your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
The Ultimate Boyfriend Gift Hack!
I started buying the ROCCABOX Limited Edition boxes as gifts for my girlfriend for birthdays and anniversaries, and it has been an absolute game-changer.
I’ll admit, I don't know much about skincare or makeup, but the curation in these special boxes is always top-tier and features brands she actually loves. She is always genuinely thrilled whenever one of these arrives, and it makes me look like an absolute gifting genius.
The value is incredible, the packaging looks premium, and it completely takes the stress out of shopping for special occasions. If you're a guy looking to score some serious boyfriend points, this is it!
5 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're absolutely delighted to hear that ROCCABOX has become your go-to gift for birthdays and anniversaries. Knowing that our Limited Edition boxes help take the stress out of gift shopping while bringing a smile to your girlfriend's face is exactly what we love to hear! 😊
It's wonderful to know that she's enjoying the products and brands included, and we're especially pleased that the experience has earned you some extra boyfriend points along the way! 🎁✨
Thank you for your kind words about the value, curation and packaging. Your support means the world to us, and we look forward to helping you create many more special gifting moments in the future. 🎀💗
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you were pleased with both the quality of the products and the value for money. Providing customers with exciting beauty discoveries at a great price is exactly what we strive for. 😊
Thank you for your lovely feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you found some value in the box, but we're sorry to learn that the overall experience didn't quite meet your expectations.
The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences. We're disappointed to hear that the contents did not provide enough value for you to consider purchasing again.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Dreadful pitiful box of 5 small cosmetics
Dreadful, the box is quoted as £200 worth of cosmetics. I looked each of the 5 tiny items and found they don’t even add up to £50. I feel scammed. I will never buy from them again
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.
The advertised value of our mystery boxes is based on the brands' official RRPs. However, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.
We're disappointed to hear that the products you received did not provide the experience or value you were hoping for. Feedback such as yours is important to us, and your comments regarding both the product selection and perceived value have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Excellent products lovely every single
Excellent products lovely every single thing and delivery was super quick
31 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you loved every single product in your box and that your order arrived so quickly. 😊
It's wonderful to know that both the products and delivery exceeded your expectations. Feedback like this means so much to our team and makes all the hard work worthwhile.
Thank you for your lovely review and support. We hope to treat you to many more beauty favourites in the future! 🎀✨
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that it did not meet your expectations.
We always aim to provide our customers with an exciting selection of beauty products and a positive experience, so we're disappointed to learn that this wasn't the case for you.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
A bit disappointed in the contents
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 but definitely nowhere near £200. Nicely packaged.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that the boxes arrived nicely packaged and that you felt the products offered some value for the price paid. However, we're sorry to hear that the contents did not fully meet your expectations, particularly as the boxes were purchased as Christmas gifts for your daughters.
As our mystery boxes contain a variety of assortments, the contents can differ from box to box. We appreciate that the variation between the two boxes you received left you feeling disappointed.
We're also sorry to hear that the contents did not feel reflective of the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere.
Your feedback regarding the variation between boxes and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you were pleased with the contents and felt the box offered great value for money. Best of all, we're thrilled to hear you have a very happy wife! 😊
Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats, and we look forward to bringing more beauty surprises your way in the future. 🎀
Easy pleasant transaction
31 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had an easy and pleasant experience with ROCCABOX. Simple feedback like this means a lot to our team and lets us know we're delivering the service we strive for. 😊
Thank you for your support, and we hope to welcome you back again soon for more beauty discoveries! 🎀
Hard to justify the £200 worth of stuff…
Hard to justify the £200 worth of stuff for £20. Realistically £10 worth of stuff for £20! Not worth the punt you are not getting any value for money.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience or value you were hoping for. Feedback such as yours is important to us, and your comments regarding the perceived value of the products have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Waste of money
I bought a box that was said to have over £200 of goods inside. When the box arrived it had 3 items in it, a hair mask, styling spray a lip balm and a trial size of moisturiser and serum. They were not worth the stated value, nor were they any good. The hair products would not wash out, and the skin products made my skin feel dry and tight! I will never buy another box nor will I recommend anyone else to. I threw all the products away as I couldn't even give them away! What a waste of money.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that you were disappointed with both the contents of your Mystery Box and your experience using the products.
The advertised value of our mystery boxes is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and their own perception of value. We're sorry that the products you received did not meet your expectations.
We're particularly concerned to hear that some of the products were not suitable for you and did not provide the results you were hoping for. As individual skin and hair types can react differently to cosmetic products, we always recommend discontinuing use if irritation or adverse effects occur.
We appreciate your honest feedback regarding the product selection and your overall experience. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Not as expected
Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected contents from the advertisement.
Update: to Roccabox customer service, thank you for the update. I'll be passing on the products so they will not be wasted.
5* for customer service!
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that your order arrived quickly and was well packaged. However, we're sorry to hear that the contents of the Mystery Box did not meet your expectations.
As a mystery box, the product selection can vary, but we appreciate that the assortment you received felt more suited to a different demographic than you were expecting. We're also sorry to hear that the product mix did not align with the impression you had from the promotion.
Your feedback regarding the product selection, brand variety and overall box composition has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
I still havent received my order
I still havent received my order. Despite waiting 2 weeks and receiving reassurance from you that it would be delivered this week it still hasnt budged from.yhe first stage of the labeling process.
It was a birthday gift that birthday has been and gone. So no, not a great experience and poor service in general.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry that your order did not arrive in time for the birthday gift it was intended for and completely understand your disappointment.
As per our previous correspondence on 09/06/2026, we advised that if the parcel had not been delivered by the agreed date to contact us again so that we could investigate further. Having reviewed the Royal Mail tracking, we can confirm that there has unfortunately been no further movement within the Royal Mail network since the label was created.
As a result, we have now processed a full refund for your order. While delays within the courier network are outside of our control, we appreciate the frustration and inconvenience this has caused, particularly given the occasion for which the gift was purchased.
Please accept our sincere apologies for your experience, and thank you for bringing this matter to our attention. 🎀
The products are amazing and just what…
The products are amazing and just what I needed! My hair has never felt better and my skin is glowing! Thankyou roccabox! ✨🤍
12 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're absolutely delighted to hear that you're loving the products and seeing such fantastic results. Hearing that your hair has never felt better and your skin is glowing is exactly what we love to hear! ✨😊
Thank you for your lovely feedback and for choosing ROCCABOX. We hope you continue to discover products that make you feel amazing, and we can't wait to bring you more beauty favourites in future boxes. 🤍🎀
Beauty industry says no
My mrs works in the industry so I got it as a surprise. She took a look and said that it was unheard of brands and not worth the stated price.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box did not meet your expectations. Our boxes are designed to introduce customers to a mix of both established and emerging beauty brands, giving people the opportunity to discover products they may not have come across before.
We appreciate that the selection you received did not align with your expectations, particularly given your partner's experience within the beauty industry. We're also sorry to hear that the products did not feel reflective of the value you were expecting.
Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Worth about what i paid
Got this box as one off that claims to be worth 10x what you pay but random items, definitely not! Id say worth what i paid but not stuff i would buy.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you felt the box was worth the price you paid. However, we're sorry to hear that the products weren't quite what you were hoping for and that they didn't feel like items you would typically choose for yourself.
As a mystery box, the contents are designed to offer a surprise selection of beauty products and brands, giving customers the opportunity to discover something new. We understand, however, that not every product selection will suit every customer's personal preferences.
We appreciate your honest feedback regarding both the product selection and perceived value, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Love the products in the Roccabox
Love the products in the Roccabox. Perfect for a self care day at home ❤️
11 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you're loving the products in your ROCCABOX. There's nothing better than taking some time out for a little self-care, and we're so pleased our products could be part of that experience. 😊
Thank you for your lovely feedback and support. We hope you continue to enjoy many more relaxing self-care days with ROCCABOX! ❤️🎀
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