The customer service response was good. I have made several of their 3D sets and have enjoyed making them with my grandson. I would give 5 stars if it wasn't for the fact that the flower building bl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Having built several of Robotimes models/puzzles, I can say their parts are easy to assemble if you follow their instructions precisely. There are some hidden tricks in some if the builds. They got m... See more
Company replied
I have built several Robo Time models and have enjoyed them all. I only have 2 critiques. - Some other companies instruction are better illustrated. In particular each step includes an illustratio... See more
Company replied
These 3D products are amazing, well made and very cleverly thought out. I did have one issue with a delivery where an incorrect product was supplied, (one out of three) in the consignment. Customer... See more
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Company details
About Robotime
Written by the company
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting.
VISIT OUR WEBSITE Contact usContact info
23 South Front Street, 08079, Salem, United States
- service@robotime.com
- robotimeonline.com
4.5
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great models …
Great models spares available on request alltogether very good products and really enjoyable experiance assembling them
20 April 2026
Reply from Robotime
Thank you so much for your trust and support! We value you as a customer.
Fantastic customer service
Fantastic customer service! Ordered a spare part that went missing and received it within a few days 👏
19 April 2026
Reply from Robotime
Thanks for your positive feedback! It helps our service system grow.
Reply from Robotime
Your review makes a big difference! Thank you so much.
I love all the products I have…
I love all the products I have purchased, even when I had to get items replaced the service was excellent, products arrived ontime and in great shape.
4 May 2026
Reply from Robotime
Thank you for your kind comment! It helps more people trust us.
Customer service is beyond excellent
Customer service is beyond excellent . The cuckoo clock was a satisfying achievement
30 May 2026
Unprompted review
Reply from Robotime
Thank you for your thoughtful review! We strive to offer professional and efficient support.
Great projects
Great projects. High quality and design. These kits beat the heck out of spending hours scrolling through meaningless reels.
19 April 2026
Reply from Robotime
Your satisfaction confirms that our service quality meets your expectations.
Quality of product is excellent and so…
Quality of product is excellent and so was customer service
19 April 2026
Reply from Robotime
We’re pleased to know our support was helpful and reliable for you.
Quality parts very good manual
3 May 2026
Reply from Robotime
Your positive comment reflects our commitment to great service.
Fast delivery service!
I was really shocked at how fast I received my purchase. In the past I had to wait but this time it was here in a few days. Love it!
2 May 2026
Reply from Robotime
Thank you for your valuable feedback on your experience.
Love your products
Love your products! My husband is enjoying building them and we finally have a hobby we can share.
1 May 2026
Reply from Robotime
We truly appreciate you taking the time to share your positive experience with us. It means a lot to our team.
Reply from Robotime
Your wonderful feedback makes every effort worth it! We’re delighted we could help you solve your problem smoothly.
Delivery of new part was great.
Unfortunately a small part of the children’s kitchen was damaged in transit however you put a new piece in the post and this arrived safely. Thank you.
I would like to add that what would take this kitchen from great to absolutely amazing would be the adding of sound effects. It would truly make the kitchen unforgettable.
29 April 2026
Reply from Robotime
Thank you for your lovely words! We work hard every day to make sure every customer feels valued and satisfied.
I love what I ordered
I love what I ordered! It's fantastic quality, easy to assemble and adorable. I will definitely buy from Rolife again and again.
29 April 2026
Reply from Robotime
So grateful for your kind review—hope to see you again soon!
The wrong product was shipped and…
The wrong product was shipped and Robotime immediately sent the correct one and didn’t even want the wrong one sent back. Amazing support!
26 April 2026
Reply from Robotime
Your feedback is gold—thank you for sharing your experience!
Best customer service in a long time
The initial response to my form was so fast. I didn't expect that it would literally be hours after I submitted it. I also got my replacement part within 2 weeks, which was even better.
27 April 2026
Reply from Robotime
Thanks for the lovely review—we’re thrilled you’re satisfied!
Excellent service!
Excellent service! I emailed about a missing piece and the next day I had a response. The day following that I had another email saying my piece was on its way and giving me a tracking number. Can't beat that :-)
Lori
26 May 2026
Unprompted review
Reply from Robotime
So happy you enjoyed our product—thanks for the wonderful review!
Reply from Robotime
Thanks a ton for your great review—we’re so glad you loved it!
I have built several Robo Time models…
I have built several Robo Time models and have enjoyed them all. I only have 2 critiques.
- Some other companies instruction are better illustrated. In particular each step includes an illustration of the frames the parts are located on and highlights each part in the step. This helps locate pieces quickly.
- On a positive note highlighting critical part fit with correct verses incorrect illustrations is extremely helpful.
26 April 2026
Reply from Robotime
Thank you for your positive remarks. We're very happy to know we could help. If you ever face product-related questions or order issues, please feel free to reach out.
Great customer service!
Great customer service!
Staff followed up at a timely manner and provided guidance.
26 April 2026
Reply from Robotime
We greatly appreciate your encouraging words. Your experience matters to us. If you need any further help with parts, instructions, or replacements, we’re here for you.
Reply from Robotime
Thank you for taking the time to share your feedback. We’re pleased to know our assistance was effective. If you have additional questions later, we’ll be happy to support you.
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