Sold by Robotime
The information on this page is based solely on product reviews written by customers of Robotime via Trustpilot.
Great product. The pieces fits perfectly. Easy with the clear instruction.
Reply from Robotime
Hi Marthe, thank you so much for the wonderful review! We're really happy to hear that the pieces fit perfectly and the instructions made it easy for you. Enjoy your build, and we hope to see you again soon!
Not sure if needed.
Reply from Robotime
We understand your uncertainty. If at any point you decide you do need further assistance or have questions about our products, please reach out to our customer service at service@robotime.com. We're here to help.
I din't use because all went fine
Reply from Robotime
Hi Cristian, thanks for the 5-star review! We're glad everything went smoothly and that you had a worry-free experience. Even though you didn't need to reach out, it's great to know you felt confident. We appreciate your support and hope to welcome you back soon!
No problem in the purchase process at all. Product arrived on time and intact. Its an awesome product and highly recommended.
Reply from Robotime
Hi Haidie, thank you so much for your kind words! We’re really happy to hear that your order arrived on time and in perfect condition, and that you’re loving the product. It means a lot to us, and we truly appreciate you recommending it!
I haven’t had any problems with my orders but it’s nice to know that there’s backup in case one arrives.
Reply from Robotime
Hi Marcia, thank you so much for your kind words! We’re really glad to hear your orders have gone smoothly, and it’s great to know you feel reassured knowing we’ve got your back if anything ever needs attention. We’ll always be here to help!
Fast and hassle free service, arrived within 3 days of order
Reply from Robotime
Hi 984Prometheus, thank you so much for your kind words! We're thrilled to hear your order arrived quickly and that the whole experience felt hassle-free. It means a lot to us, and we hope you enjoy your purchase!
Excellent value.
Reply from Robotime
Hi Tony, thank you so much for your kind words! We’re really glad you found it to be excellent value — that means a lot to us. Hope to see you again soon!
Love your puzzles have a few now. would like to see more with colour in them. Great direction
Reply from Robotime
Hi customer, thank you so much for your kind words and for being a returning puzzle lover! We really appreciate the feedback about wanting more colorful designs, and we’ll definitely keep that in mind for future releases. Happy puzzling, and we hope you enjoy adding to your collection!
My package was delivered on time and in good condition. No damage at all.
Reply from Robotime
Hi Tiffany, thank you so much for your kind review! We're really glad to hear that your package arrived on time and in perfect condition. It means a lot to us, and we hope you enjoy your purchase!
arrived in good time, all the pieces are there (aside from batteries as expected) a nice challenge, great fun to use!
Reply from Robotime
Hi Mr. J, thank you for the great review! We’re so glad to hear everything arrived on time and that you’re enjoying the build — it’s always nice to hear it’s a fun challenge. Happy building, and we hope you enjoy it for a long time to come!
Haven’t started building it yet
Reply from Robotime
Hi Grainne, thanks so much for your kind review! We’re glad the purchase process felt worry-free, and we hope you enjoy building it when you get the chance. If you ever need any help along the way, just reach out to us at service@robotime.com. Happy building!
Arrived quick for import, haven’t done model as of yet. Always good site to buy from.
Reply from Robotime
Hi there, thanks so much for the great review! We're really glad to hear your order arrived quickly, and we hope you enjoy building the model when you get to it. Happy to have you as our customer!
To me the insurance is worth it. Incase something goes wrong in shipping. I know that I'm covered.
Reply from Robotime
Hi Marcia, thank you for your kind words! We're really glad the insurance gave you that extra peace of mind with shipping—it's exactly why we offer it. Thanks again for choosing us, and we hope you enjoy your purchase!
Prompt delivery and superb customer support.
Reply from Robotime
Hi Dave, thank you for the kind words! We’re so glad your order arrived promptly and that our support team could help. It means a lot to us, and we hope to see you again soon!
Puts your mind at rest that there will be no issues
Reply from Robotime
Hi there,
Thank you so much for the kind words! We're really glad to hear that your experience gave you total peace of mind. That's exactly what we aim for, and we hope to see you again soon!
Great assembly! It provided me with about two weeks of fun, relaxation, and at times, frustration, working an hour a night.
Reply from Robotime
Hi Daniel, thank you so much for the great review! It’s wonderful to hear that the build kept you engaged for two weeks—complete with a little challenge along the way. That mix of fun and occasional frustration is all part of the experience, and we’re glad it was worth it. Happy building!
Very happy with this item it was paid for my son as an 80th birthday gift for me. The choice of item was mine.
Reply from Robotime
Hi Patricia, thank you for sharing your lovely feedback. We’re so glad your chosen gift brought you such happiness, especially as part of such a special 80th birthday celebration. It means a lot to us that you’re happy with your purchase. Wishing you all the best!
Sturdy, works great
Reply from Robotime
Hi Sue, thank you so much for your kind words! We're really glad to hear that the product feels sturdy and works great for you. That’s exactly what we aim for, and we truly appreciate your support.
Shipping stress even though I paid extra for this
Reply from Robotime
We're sorry to hear that you're experiencing shipping stress despite paying extra. Please contact our customer service at service@robotime.com. We'll look into the shipping situation and do our best to alleviate your concerns and ensure a better experience in the future.
zero communication. Still no product after 2 months
Reply from Robotime
We're extremely sorry for the lack of communication and the long delay in receiving your product. Please contact our customer service at service@robotime.com immediately. We'll get in touch with you to update you on the status and take steps to ensure you receive your product as soon as possible.
