I love this broker a lot but there is a very difficult withdrawal process. Already as you see Dealing department allowed me to withdraw money in tickets 2269988 and 2313801 but as you see i cant do it... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Between 2020 and the end of 2021, I traded actively with RoboForex, investing over $200,000 of my own capital. I wasn’t experimenting — I was fully committed. I built strategies, followed th... See more
Company replied
Company details
About RoboForex
Written by the company
Trade more than 12,000 instruments, including currency pairs, US Stocks, Indices, ETFs, CFDs on stocks, on Oil, and on Metals.
The company has FSC license No. 9759600, ia a participant of The Financial Commission Compensation fund, and confirms regularly Execution quality certificate of Verify My Trade.
RoboForex provides outstanding benefits to clients such as competitive trading conditions, free withdrawals three times a month, an advanced copy-trading system and one of the best partner programs in the industry.
Best Partner Programme
Professional Trader Awards 2024
Best Copy Trading Broker
Professional Trader Awards 2024
Best Trading Conditions
International Business Magazine Awards 2023
Contact info
Guava Street, Belama Phase 1, 2118 , Belize City, Belize
- +593 964 256 286
- info@roboforex.com
- roboforex.com
2.4
Poor
723 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I recently traded in roboforex
I recently traded in roboforex. I deposited my account via my virtual card which they accepted the funds. After trading I made profit, So I withdraw my initial capital using my virtual card without problem. I continue trading using my existing profit gain from previous trade and gain even more. Now 3days ago I withdraw some of my profit using thesame process as before. Unfortunately they decline the withdrawal and ask more requirements to comply. Why? my account is already verified. I already made deposit and withdrawal transactions without problem. and because I withdraw more you will find reason to delay my withdrawal? very unprofessional this broker...
9 March 2026
Unprompted review
Reply from RoboForex
Dear Reviewer,
Thank you for providing the information requested via the “Request Information” function.
According to our records, our specialists have sent you a reply in ticket ticket 2310855, where additional information has been requested.
Please continue the communication within ticket ticket 2310855.
Sincerely,
The RoboForex Team
__________________________________________________________
Dear Reviewer,
We understand that the situation you described may be frustrating. We have carefully checked our records; however, we were unable to locate a request under the ticket number you mentioned. To clarify the situation and correctly identify your request, we have sent you a message via the “Request Information” function asking you to provide the email address used when registering your account with our company.
We would like to assure you that, as a fully regulated broker since 2009, we operate in accordance with applicable regulatory requirements and accepted industry standards. Please note that in certain cases additional checks or information may be required as part of standard procedures.
Once we receive this information, we will be able to locate the relevant request and review the situation in detail.
Sincerely,
The RoboForex Team
Scammers – Avoid This Broker
I’ve been a client of RoboForex for a long time, but recently they’ve completely changed. I requested a withdrawal and now they’re refusing to pay. They asked me to send a photo of myself holding my ID, even though I already verified my account with a face scan when I signed up. That should be more than enough, but now they’re using this as an excuse to delay payment.
I submitted all the documents they asked for, and it’s been over 5 days. Every time I contact support, they just say “wait for the managers” with no timeframe or update. They opened a new ticket (#2309890) only after I requested a withdrawal, and they’re ignoring my previous ticket (#2308735) where this all started.
It feels like a trick to avoid paying clients. They no longer honor negative balance protection either, and withdrawals can take years now. I just want my funds, but they keep stalling. This is not the broker I once trusted.
If you’re considering using RoboForex, think twice. They delay, make excuses, and treat loyal clients like this. Avoid them.
REPLY TO ROBOFOREX
It’s been more than 4 days now and I still haven’t received any real update. This is becoming very frustrating because I can’t trade, deposit, or withdraw my own funds. My account is basically frozen while I wait for your team to respond.
You say the review period may take up to 5 working days, but you’re not giving me any clear timeframe or confirmation of when this will be resolved. I’ve already provided everything you asked for. There’s no reason for this delay except to keep me from accessing my money.
I’m waiting for your reply as soon as possible. This is unfair to loyal clients who have been with you for a long time.
Reply to RoboForex
You say a detailed response was provided in the ticket, but all you did was ask for more documents—which I’ve already sent. I’ve provided everything you’ve requested, and now it feels like you’re just asking for document after document to delay the process.
I’m doing my part. It’s time you do yours. I hope you show good faith and do the right thing by releasing my funds. Enough with the delays.
12 MARCH ROBOFOREX UPDATE
(Unnecessary delays and constant document requests)
I’ve been waiting for over 7 days now, and instead of processing my request, they keep asking for more documents one after another. First, they waited 4 days to ask for a utility bill, and now I’m still waiting again.
They didn’t ask for all the required documents at once — instead, they’re dragging it out step by step. In the meantime, I can’t trade, deposit, withdraw, or even open new accounts. It feels like a deliberate delay tactic.
This kind of behavior seems really shady. If you’re going to request documents, at least ask for everything upfront instead of stalling and keeping clients locked out of their accounts.
Not a good experience so far.
6 March 2026
Unprompted review
Reply from RoboForex
Update:
Dear TENDAI,
We understand that you may feel disappointed. Please note that a detailed response has already been provided in ticket 2308735.
Sincerely,
The RoboForex Team
_______________________________________________________
Dear TENDAI,
We appreciate you providing the ticket number, as it allowed us to review your case promptly. Please note that according to the Client Agreement, the time for review of clients requests may take 5 working days and in some cases the review period may be extended.
We appreciate your patience and understanding while the review is ongoing. Kindly await further updates in the ticket #2308735.
Sincerely,
The RoboForex Team
Scam broker-withdrawal issue
Scam broker - I funded my account and decided to test the withdrawal process before investing larger amounts. I submitted a crypto withdrawal request, and it has already been 5 days with no resolution.
Every time I contact live chat, they simply provide a ticket number. I have opened a ticket as well, but I still haven’t received any response.
In my 7–8 years of Forex trading experience, this is the worst broker I have encountered.
Request ID: 2303461
Account Number: 27390873
3 March 2026
Unprompted review
Reply from RoboForex
Update:
Dear ForexZone Network,
As we can see from the correspondence in support ticket 2303461, the matter has been resolved positively and the funds have been received. We are glad that the situation has been clarified.
If everything is now in order on your side, you may confirm this here so that other readers can see the final outcome of the case.
If you have any additional questions, please contact us via a ticket in your Members Area. Our team will carefully review your request and provide a detailed response.
Sincerely,
The RoboForex Team
_____________________________________________
Dear ForexZone Network,
We appreciate you providing the ticket number, as it allowed us to review your case promptly. We can see that our specialists have already responded to you.
We understand your concern and how important it is to receive timely updates. You will be informed in the ticket as soon as new information becomes available.
Thank you for your patience. If you have any additional questions, please reply in the ticket.
Sincerely,
The RoboForex Team
I’ve been trading futures with…
I’ve been trading futures with RoboForex on the R Trader platform for about five years now. Over this time, I haven’t experienced any serious issues. Order execution has been stable, the platform works smoothly, and deposits/withdrawals have been handled without problems.
23 February 2026
Unprompted review
this is just scam broker
18 February 2026
Unprompted review
Reply from RoboForex
Update:
Dear Aziz Iskandarov,
Since we have not received a response to our request, we are currently unable to review the situation. We would appreciate it if you could provide the requested details and create a ticket in your Members Area: http://go.roboforex.com/0zh. We would also like to note that your feedback is important to us, as it helps us better understand clients’ experiences and continuously improve the quality of our services.
Sincerely,
The RoboForex Team
________________________________________________________
Dear Aziz Iskandarov,
We take all client feedback seriously and are always prepared to review any concerns in detail. At present, we are unable to identify the specific issue referred to in your comment.
RoboForex has been operating since 2009 as a regulated broker and conducts its business in full compliance with applicable legal and financial requirements. The Company consistently fulfills its obligations to clients and maintains transparent operational standards.
Based on the name provided in your profile, we were unable to locate any support tickets associated with these details. To enable us to properly review your case, please provide your ticket number or the email address associated with your account. Alternatively, you may submit a detailed request via your Members Area, and our Support Team will review it accordingly.
We remain open to constructive dialogue and are ready to review the matter upon receipt of the requested details.
Sincerely,
The RoboForex Team
Deposit not credited to trading account even after 4 days
ID:2296965
I have transferred money to my trading account using upi on 19.02.2026 but still it is not credited to my trading account. I have raised tickets and sent mails regarding this but no proper response received from Roboforex.
19 February 2026
Unprompted review
Reply from RoboForex
Dear sujesh v,
Further to our previous message, we would like to inform you that the funds have been successfully credited to your trading account. The relevant information has also been provided in your ticket.
If you have any additional questions, you may contact us by creating a new ticket through your Members Area.
Sincerely,
The RoboForex Team
__________________________________________________________
Dear sujesh v,
Thank you for providing the ticket number. We understand that delays in crediting funds may raise concerns.
We have located your request No. 2296965. As we can see, communication is ongoing within the ticket, and the matter remains under review.
Detailed information will be provided directly within the existing ticket once the review is completed.
Kindly note that the Company’s Payment Department operates from Monday to Friday, 09:00–18:00 (EET).
Sincerely,
The RoboForex Team
Deposit not credited to trading account for more than 16 hours
ID request: 37987781.
Yesterday that 16th Feb 2026 indian time around 15:55 hrs (GMT+05:30 hrs), I made a deposit using UPI , transaction was successful from side instantly. But roboforex still not credited amount to my trading account . Nor refunding back the money.
17 February 2026
Unprompted review
Reply from RoboForex
Dear Sravan Kumar,
According to the information reflected in ticket 2294040, the matter has been fully reviewed, and the funds have been successfully credited to your trading account.
We are pleased to see that the situation has been clarified.
Should you have any further questions, please create a new request through your Members Area so the relevant team can review it accordingly.
Sincerely,
RoboForex Team
___________________________________________
Dear Sravan Kumar,
We understand that situations involving payment delays can be frustrating.
Please note that in certain cases, delays in crediting funds may occur at the level of the payment system or intermediary institutions involved in the transaction chain and may require additional time for processing and confirmation.
We can confirm that ticket 2294040 is registered in our system, and our specialists are currently reviewing the details of your transaction. A detailed response will be provided directly within the ticket once the review is completed.
Thank you for your patience. If you have any additional questions, please submit them within the same ticket.
Sincerely,
RoboForex Team
Stay away from these scammer !!!
Stay away from these scammer !!!
Their platform is rigged, and don't return your money !!!
Stay away !!!
Check the red negative line !!!
16 February 2026
Unprompted review
Reply from RoboForex
Dear Luca,
RoboForex has been operating in the financial markets for 16 years as a fully regulated broker. We strictly comply with all industry standards and regulatory requirements.
We have already replied to your previous reviews, and this one does not include any specific details. Therefore, we cannot provide a different response.
We are still ready to answer any well-grounded requests sent through our official channels.
Sincerely,
RoboForex Team
My favourite broker
I’ve been trading with RoboForex for quite a while now, and after trying most of the big names out there, they’ve ended up being my firm favourite.
The cent account in particular works incredibly well. It’s ideal for testing strategies properly without committing large capital, and it behaves exactly how you’d expect. Execution has been solid, spreads are fair, and I’ve never felt like I’m being squeezed. There’s also a wide range of leverage options, which is important to me because I run different approaches depending on the account.
I trade heavily – thousands of trades a month – so any issues would show up quickly. Slippage has been reasonable, platform stability has been good, and overall it just does what it says on the tin.
Customer support has genuinely impressed me. They’re very responsive and actually answer the question you ask rather than sending generic replies. On the rare occasions I’ve needed help, it’s been sorted quickly.
Withdrawals are refreshingly simple. My payouts have typically arrived in around one business day, which removes a lot of the stress you sometimes get with other brokers. No chasing, no unnecessary delays.
They also run regular promotions and bonuses, which are a nice extra if you choose to use them, but the core reason I stay is reliability.
To be honest, I’m struggling to find a bad thing to say. After trying multiple brokers over the years, RoboForex is the one I’ve stuck with.
14 February 2026
Unprompted review
I came here out of Personally Recommended – Never Had Any Issues With Liquidity or Withdrawals and…
I came here out of curiosity and honestly I’m shocked by what I’m reading. I’ve been using RoboForex for years and have never had any issues.
I’ve made many withdrawals, ranging from a few hundred euros up to €10,000 in a single transaction. Smaller withdrawals of around €1,000 were processed almost instantly, while larger amounts usually took a few hours.
I’ve even withdrawn funds on weekends without any problems. I have never experienced any issues with this broker.
Overall, I’m very satisfied and have no complaints whatsoever.
2 February 2026
Unprompted review
Reply from RoboForex
Dear Pablo Incoblanco,
We sincerely appreciate you taking the time to share your experience and describe it in such detail. It truly means a lot to us that you have been with RoboForex for years and that your experience has remained consistently positive. Feedback from long-term clients is especially valuable, as it reflects not just a single interaction, but long-term cooperation built over time.
We understand that clients are often more motivated to share feedback when they encounter difficulties, while smooth day-to-day trading and successfully processed withdrawals frequently remain behind the scenes.
We are proud that thousands of traders have been working with us for many years, regularly trading and withdrawing funds without interruptions. Many of them are simply focused on their trading rather than on leaving public feedback. Long-term trust and consistent experience remain the foundation of our work.
Your review adds valuable balance and perspective, and we genuinely appreciate your openness in sharing it.
Sincerely,
RoboForex Team
Request raised on 2 Feb 2026 is still…
Request raised on 2 Feb 2026 is still under process. Either the amount should be credited to the account or refunded back. The company needs to check and resolve this quickly, but instead it feels like they are taking decades to investigate. Very disappointing service.
2 February 2026
Unprompted review
Reply from RoboForex
Dear Anthony D’mello,
Thank you for providing the additional details via the “Request Information” function.
Based on the information received, we were able to locate a support request that appears to correspond to your case. According to our records, the matter has already been resolved within the relevant ticket, and the corresponding update has been provided there.
If this is not the case you are referring to, or if you require any further clarification, please share the ticket number so we can verify the details once again.
Sincerely,
RoboForex Team
_________________________________________________________
Dear Anthony D’mello,
We understand that waiting for a transaction to be processed can be frustrating.
As a fully regulated broker, RoboForex operates in strict accordance with industry standards and its regulatory obligations. Situations where we fail to meet our financial commitments are excluded.
In some cases, processing times may depend on the payment systems or banks involved, which can occasionally affect the overall timeline. To review your case properly, we require the ticket number of your request to our Support Team. Based on the name indicated in your Trustpilot profile, we were unable to locate any related requests.
If you have already contacted our Support Team, please provide the ticket number. We have sent you a request via the “Request Information” function on Trustpilot so that you can share additional details with us.
If you have not yet submitted a ticket, we kindly ask you to send a request through your Members Area: http://go.roboforex.com/0zh so our specialists can review all the details and provide you with a detailed response.
Sincerely,
RoboForex Team
Doesn't work at all during news
Doesn't work at all during news, closes trades for no reason
25 January 2026
Reply from RoboForex
Dear Shahbozbek Tolanov,
We understand that trading during major news releases may feel particularly challenging, and we regret if your recent trading experience led to such an impression. Trading margin products involves a high level of risk, especially during periods of increased market volatility, when sharp price movements and rapid order execution may occur.
RoboForex is a fully regulated broker and operates in strict accordance with generally accepted industry standards and regulatory requirements.
To allow us to review the situation, please submit a ticket via your Members Area with a detailed description of the trades in question and all relevant details.
Sincerely,
RoboForex Team
Easy to learn app
23 January 2026
Best broker ive used
Best broker ive used. Spreads are okay, withdrawels also quick not only small amounts but also bigger amounts. Good programs and differrent leverage. Quick helpdesk so thumbs up!
27 January 2026
Unprompted review
Hello RoboForex Support Team,
Hello RoboForex Support Team,
I am trying to log in to my trading account on MetaTrader, but I am receiving an “Invalid Account” error while logging in.
This is concerning because I currently have an active trade running on this account, which is showing a profit of over $2,000 as per my last access. I am unable to monitor or manage the position due to this login issue.
This is my account number- 22715881
Kindly assist me at the earliest to resolve this problem.
Additionally, please let me know if there is any verification required from my end to restore access to my account. I am ready to provide any necessary documents such as my passport, PAN card, or Aadhaar card if required.
Looking forward to your prompt support.
Thank you.
Best regards,
Nish
27 January 2026
Unprompted review
Reply from RoboForex
Update:
Since we have not received any further updates from you, we hope that our recommendation to contact the support team helped and that your inquiry has been resolved.
If you still require assistance, please reach out to our support specialists via the official communication channels listed on our website.
Sincerely,
RoboForex Team
___________________________________________________________
Dear Nisheet Sharma,
We understand that the situation you described may cause some discomfort. To ensure your request is reviewed properly and to receive timely support and answers to your questions, please contact our 24/7 customer support team using any of the convenient methods listed on the Contacts page of our website: http://go.roboforex.com/3oy (the button in the bottom right corner). This will allow our specialists to promptly review the details, provide you with a detailed response, and offer the necessary assistance.
Sincerely,
RoboForex Team
Worst trading company to go with
Worst trading company to go with. They won’t let you withdraw after some profits, and will state clauses in their terms and conditions about “verification” and cards used for deposits. .. to Stop you receiving withdrawals.
Even after providing the information you need to, they will just request more information.
They cost me over 150,000 USD. I’d stay clear of them.
They provide high leverage, .. which is great. And also fast withdrawals when they do them. But after you win they will just hold the money, and what you provide will not help. Aka they loop it, (for months with mine currently).
It’s a tell tale sign, as they r not regulated, ..
and do what they want tbh.
Overall they seem like a reputable company, but are far from it if you are gonna make some money and want to consistently withdraw.
Steer clear ..
31 December 2025
Unprompted review
Reply from RoboForex
Update:
As of today, we have not received any response to our Request for Information sent via Trustpilot, nor have we been able to identify any account or ticket corresponding to the details outlined in this review.
We remain ready to carefully review the situation once the requested details are submitted through the “Request Information” form.
________________________________________________________
Dear Mustafa Chow,
We appreciate that you highlighted our trading conditions, including the availability of high leverage and the speed of withdrawal request processing.
At the same time, RoboForex is a fully regulated broker and operates in strict compliance with industry standards and regulatory requirements. Information about our regulation is publicly available on our website: http://go.roboforex.com/6yj. We take the security of clients’ funds seriously and strictly comply with all applicable laws and regulatory requirements. Verification procedures are an integral part of these requirements and are mandatory for all clients without exception.
We have checked our ticket system using the name indicated in your Trustpilot profile but were unable to find any requests. To clarify the details and locate your case, we have also sent you a message via Trustpilot’s “Request information” feature, where you can provide additional information necessary to identify your request.
Once the requested details are provided, we will be able to review the situation you described in more detail and return to your review.
Sincerely,
RoboForex Team
Roboforex won't let me withdraw my…
Roboforex won't let me withdraw my money I don't know why but it is what it is. I contacted them, they haven't responded and I don't know what to do........ overall the seem pretty decent to be honest. But this right here .... man I don't know what to say.
23 January 2026
Unprompted review
Reply from RoboForex
Additional update:
Dear Jonah Haberland,
We would like to review your situation and provide clarification; however, we have not received the requested information via the Request Information feature, and therefore are currently unable to identify the case referred to in your comment.
If you still require assistance, you may share the relevant details through that request or contact our Support Team directly, and we will carefully examine your inquiry.
Sincerely,
RoboForex Team
_____________________________________________________________
Dear Jonah Haberland,
As a fully regulated broker operating in accordance with industry standards and regulatory obligations, RoboForex excludes situations where financial commitments to clients are not fulfilled.
We have reviewed your comment and checked our records. At this stage, we were unable to locate any support requests associated with the name indicated in your Trustpilot profile, which makes it difficult to identify the case you mentioned.
To clarify the situation, we have requested additional details via Trustpilot’s Request information feature. Please share your ticket number or any related reference so we can review your request.
Sincerely,
RoboForex Team
i opened a position on BNAI stock on…
i opened a position on BNAI stock on your rstocks platform and unfortunately it tanked but what surprised me was the fact that when i closed that position at $9.70 it was filled at $7.02 which was not even close to the current price and by the end of the day wasn't even reached. and yes its not slippage because there was plenty of volume and what kind of slippage is $2.00, there is definitely something fishy about your broker.
would not recommend it to anyone who has options to use other brokers
21 January 2026
Unprompted review
Reply from RoboForex
Additional update:
Dear Godfrey motanga,
We would like to carefully review the situation you described and provide a precise explanation; however, we have not received the requested details and were unable to locate any related inquiries based on the name indicated in your profile. Without the specific order information, we cannot verify the circumstances of the trade or analyze its execution.
If you decide to share the relevant details, please contact us through your Members Area, and our team will examine your case thoroughly.
Sincerely,
RoboForex Team
___________________________________________________
Dear Godfrey motanga,
We have reviewed your comment; however, the details provided are not sufficient to assess the situation described. We did not find any related inquiry based on the information available.
Order execution prices depend on multiple factors, including market conditions at the moment of execution, order type, liquidity across venues, and price gaps. To review your case properly, we need the specific order details.
Please contact our support team via your Members Area and provide the relevant ticket number, account ID, order number, and execution time so we can locate the request and give you a detailed explanation.
As a fully regulated broker operating in accordance with industry standards, we want to ensure that every case is reviewed accurately based on verified data.
Sincerely,
RoboForex Team
I wish i could post screenshots here…
I wish i could post screenshots here for all the ( negative ) 1 stars🤣
i withdrew my money twice now in the last week, its processed within literally 1 minute lol.
all people calling this broker a scam either can’t trade or they have no absolutely no clue what they are doing or talking about
18 January 2026
Unprompted review
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