Roaring21 Reviews 46

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Beware. You can have two different family members with accounts living at the same address, however, if you use any of their bonuses and win money, they will then void your winnings, stating that you... See more

Company replied

Rated 5 out of 5 stars

My favorite casino I always come back to! I have won many times with one win being very large. They honor their payouts and had no problems whatever with them. Been playing with them for years and I w... See more

Company replied

Rated 3 out of 5 stars

AVOID AVOID AVIOD Customer service is friendly but with robotic text book replies. Happy to take 3k. But when I make a withdrawal (Monday 22nd) waited two weeks then told there had b... See more

Company replied

Rated 1 out of 5 stars

this is a straight scam casino. ive been trying to redeem with them for two weeks. first my deposit was not big enough, so i deposit 35 more. i build my account to 500$try to withdraw and they said t... See more

Company replied

Company details

  1. Casino

Written by the company

Selecting a casino to trust is not always an easy choice but with decades of experience, live help 24/7 and a wide choice of withdrawal methods, Roaring 21 will have you doing the charleston in no time.


Contact info

3.0

Average

TrustScore 3 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away!! These guys are crooks!!

Well I signed up and got a $20 bonus to start. It had some of the usual rules. No bets over $10. 40x playthrough. Which is simply, STUPID!! Normally I would not even play at a casino that asks for this kind of unrealistic goal, but I was board. Also a max payout of $200.
So, I killed it. I was over $3000 when I smoked the playthrough. I was ready to get my $200. So I went to support and was given the verification requirements. At this point all was well. They seemed responsive and friendly. After I did everything other then deposit, which is a real stark indication of shady activity, I was told I signed up at a sister casinos two years ago using a different address. One that was my girlfriend's, only the unit was not correct. So I asked for proof. They said sign in and use forgot password as all the info is the same as what I have on the site I won on. So I did. It goes to a blank white screen. I'll admit I have signed up for so many casinos. But I have not used a false address.
Simply put, they set one up with my info. The goal was to not pay me. I didn't press the issue. Not all money is good money and this place is not a safe place to give out any information or ever give money to. They absolutely cheated me and lied. Made up a fraudulent account and scammed me. I'm out nothing so I dont mind that much.
There's no reason to play at this type of casino. Stake.us or luckybird.io are legal us casinos. They pay you in prize redemptions and it's immediately done. You are not tricked and cheated. There's many social casinos or sweeps casinos. Places like this are not even legal. Don't trust them. They are crooks and they need to be shut down. I will put up a list of all the casinos they have soon. I hope everyone that has been ripped off by these crooks comes here to tell their story. Thank you.

10 April 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Jesse, I hope you are well. Thank you for your feedback, and I am sorry to read about your verification experience with us.

I have just been checking over your accounts. The casino would never open an account with your details, as that would be constituted as fraud. I can see you opened your account on our sister site on 12/13/2022 with a different address to the one on Roaring 21.

As per our terms: "Before claiming any promotion offer, the Player needs to make sure their account details (name / address / email / phone number) are accurate. Should any of the personal account details be different, the account may be suspended and any balance removed."

Once proof of address has been provided for the old address, we will be able to go ahead and send your well-deserved winnings to you.

Rated 1 out of 5 stars

ass Customer service

ass Customer service. Refused to pay winnings because i had changed my name Briefly never coming back This was off Free play. Glad i never waisted money here

5 March 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Colton, I hope you are well thank you for your review. I am sorry to hear about your winnings, having looked over the account I can see you changed your full name to a different one and also changed the DOB.. As per our terms 'Before claiming any promotion offer the Player needs to make sure their account details (name / address / email / phone number) are accurate. Should any of the personal account details be different the account may be suspended and any balance removed' Thanks

Rated 1 out of 5 stars

They Didn't Give My Money Nearly 300…

They Didn't Give My Money Nearly 300 Dollars, I Do Not Recommend This Site

19 February 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi there Umut, thank you for taking the time to leave a review - If you could please provide your casino username I will be more than happy to take a look over your account and see what has happened to your winnings.

Rated 1 out of 5 stars

I got scammed

I got scammed. I won $2000, and tried to cash out $1500 of it. The cashier rejected the payout claiming I went over the betting limit during the promotion. Then took all the money I had won out of my game account and left me with my original $35 deposit.
Now, 1st, not all of that money was even won during the promotion. Some was won later. 2nd, during the promotion, you are limited to what games you can play during the use of the coupon. If you try to play a game not covered by the coupon, it tells you, "Error, Game unavailable due to coupon restricions."
How are you going to take my money that I WON out of my account? Where is that restriction?
Scam....user: patricia663748

21 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Patricia, I am sorry to hear about this experience you had with us, we only want to see our players have a joyful time at Roaring 21.

Sadly as per our terms - 'As of fair gaming importance, there is a limit on maximum bet size allowed to be placed during the playthrough of any promotion bonuses (including cashback offers). $10 is the maximum bet amount permitted unless specifically stated otherwise. Betting above $10 during an active playthrough will result in any winnings voided.'

With regards to the "Error, Game unavailable due to coupon restrictions." This will mean you are trying to play a game not specified within the coupon.
For example if you have a slots only coupon and try to play blackjack, then you will receive that message, as it lets players know they cannot play that game with their current bonus.

If you would wish to provide your username within the comments I would be more than happy to review the account and see what has happened here

Rated 2 out of 5 stars

Customers thinking RTG isn’t truly fair

Customer service is stellar. Selection of games is ok. It has been steadily getting better as new games are added frequently and on a regular basis. It’s a user friendly site.
One of my issues is with the bonus structure. The majority of the bonuses are “slots only”. When I first started playing online, it was pretty standard practice to limit play through to slots but not so much anymore. RTG casinos are one of the few with these restrictions. I would play at Roaring 21 more often if not for the restricted play. Slots are my least favorite among the games. Also the table games are bad. I’ve never seen or experienced losses as bad as on the RTG platforms. And no it’s not a run of bad luck., unless my run has lasted years and only on RTG casinos. I’ve won at every other online casino I play at except here. When the dealer pulls 3 or even 4 straight flushes one after the other while the player doesn’t even get an ace in 30 hands, there’s a problem. In all the years I’ve played here, I’ve cashed out one time. One time! The payout time was also too long. I use Crypto and am paid within a few hours, at the most. Here, it’s days and I find that unacceptable. Personally, I think the folks at the top don’t want players to play table games for whatever reason so they make it impossible and/or unpleasant to play. RTG is all about the slots. I’ll continue to play occasionally because I do like to see the new slots when they come out(I’m hoping for a great slot game to arrive) and I like the cash back. Since I never win, I’ve utilized the 40% cash back frequently. Also, I do love customer support. They’re the best!

1 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Shannon, thank you for your feedback we do appreciate it!

I will take your feedback on board regarding the bonus's offered and see if we can get more table game bonus's for players made.

We do advise all pay outs are sent and approved within 3 business days but as you use crypto it should be with you the same day it has been sent - If you wish to provide your username I would be more than happy to review the account and see what the delays were

Rated 5 out of 5 stars

This is my go to if I can afford to…

This is my go to if I can afford to deposit money to a site and play. I enjoy the game selection but wish there were more bonus spins for long term users regardless of their last deposit. Or something that might reflect loyalty

20 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Thank you for your kind words Reed, we do appreciate it.

We do have some more free spins arriving tomorrow (31st) So be sure to check those out!

Rated 4 out of 5 stars

Variety, updates, and helpfulness

I have enjoyed the variety of games. Visuals are good and R21 keeps new games coming out regularly. I've had some good luck too so that sure helps! Representatives are always helpful and polite.

20 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Thank you for your kind words Jim

Rated 1 out of 5 stars

Another terrible experience yet again

Had a deposit attempt and the deposit company didn't post to my account or back to my bank for 11 days and at the same time of withdrawal it overdrafts my account when the deposit was canceled at Bank before it did final attempt to pull it . They successfully withdrew and did not return my money for the 11 days and in which time I emailed roaring21 multiple times with the same. Lame answers that they were waiting for a response after 2 days of nothing I was told the same thing over and over then when they had confirmation the deposit company told the. 5 to 10 business days . Why is that possible when they can take it immediately from me to do nothing for me but cause overdraft issues and a hassle. It was refunded finally with not even thank you or a sorry .. very very sad issue with this crap here lately. Amongst other fairly recent issues that have been handled not to my advantage at the time of incident.
Having a hard time wanting to deposit thru roaring21 . Have used sister site a few times now and I am leary of that also since it's the she people handling it all ... very discouraged good customer

Kirk peer

Yes the funds have been returned to the account now thankfully kirkypeer is what I go by in the site and the sister sites also thank you for reply

I certainly thank you. I am and have been a loyal and for the most part a satisfied customer. I see post about the rules when people don't get a payout from over betting and have had that issue only once since I read the terms I have not had an issue with that at all and have cashed 4000 and below a couple times so anyone who says it's not going to happen due to it being a scam are wrong and should read the terms. I understand why your company is very strong against it for FAIR gaming is nothing but good for consumers and for company owners . Again thank you

7 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Kirky,

Thank you for your feedback. I am really sorry to read about your experience with your missing deposit. I really do appreciate your frustration and the inconvenience it has caused.

Have those funds now been returned to you? If you would wish to provide your username I would like to add a gesture to your account for all this inconvenience it has caused


***Hi Kirk - If you wish to check your account there should be a bonus on for you now, again I do apologize for the inconvenience this has caused you.

Rated 3 out of 5 stars

Hello to All

Hello to All, I do like getting bonus free cash and bonus terms with no max cash out. As far as banking my Credit Union does not have swift code. So always have to get a check sent which takes 4 to 6 weeks to process. That would be a good change. I have been gaming online for over 25 yrs. RTG newer games for last couple of years have been high to very high variance games with sorry better luck next time after finally getting bonus free spins etc at times. Something you would never see with old games. Lastly no download version doesn't have all game, which downloaded does. last few times i tried to download casino get error with new PC I7 and do know my way around a computer. Changes are always a good thing!! Thanks Randy

11 February 2023
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Randy,

Thank you for your feedback, we appreciate it as it helps us grow and make your experience with us better.

With regards to your Credit Union not having a Swift code you can enter NOSWIFT1 in the cashier section and we will then process the wire for you accordingly!

Which games can you not access on the download version Randy? If you wish to reply I will find out why they are not showing for you

Rated 5 out of 5 stars

I love roaring 21 casino

I love roaring 21 casino! They always have monthly new games and even give free spins as well! Withdraw is super easy and fast. The blue rewards card is definitely why I choose to use roaring 21!

19 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Thank you for your kind words Kyle!

Rated 3 out of 5 stars

Not much free spin without deposit

19 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Ken, thank you for your feedback, I am sorry to hear you are not satisfied with how many free spins are available.

We do offer 2 new games per month which come with free spins to try the games out! As well as many other promotions through the year!

Most of the codes do require a deposit of $35 or more within the last 30 days, so it may be worth ensuring you have deposited that amount per month to get our full selection of free spins!

Rated 2 out of 5 stars

It's hard to cash in anything with…

It's hard to cash in anything with coupons

2 January 2024
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Timmy! Thanks for your feedback, I am sorry to hear you have not been so lucky using our coupons.

It may be worth trying with just your deposit, that way you have no restrictions and also if your deposit goes bust we can offer you a cashback once your balance is below $1! Giving you a 2nd chance at a win

Rated 1 out of 5 stars

If you withdraw you will never win again.…

I joined this casino and di well the first week or so. After withdrawing I can't hit anything. I am beyond 30 deposits and nothing.
Typical withdraw casino and then they lock up your account so you can't win.

14 July 2023
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi there and thank you for your feedback! I am really happy to hear about your win!

I am also sorry to hear that you were then on a losing streak but I can assure you we would never 'lock' a players account making them unable to win

To assure the integrity of our games, a certified Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's a spin of wheel, a roll of a dice or a hand of cards, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running tens of millions of games and examining their results.

Rated 1 out of 5 stars

Stay away do not play at this casino

Stay away do not play at this casino
they have no problem taking your money but they have an excuse every time you try to cash out $ 4000 lesson learned

5 June 2023
Unprompted review
Roaring21 logo

Reply from Roaring21

Thank you for your feedback Philip, if you would like to provide your username I will be more than happy to review the account and see what has happened! Thanks

Rated 2 out of 5 stars

Payouts aren’t much…

The slots are ok just a lot of repeat concepts on them. And as far as winning…it doesn’t happen very much. I can put 100$ on here and spin 100 times betting a 1$ and maybe win an 1/8 of the time and it’s never a lot. Just a few dollars. I think bovadas winnings and payouts are way better. So I will be sticking with Bovada!

26 May 2023
Unprompted review
Roaring21 logo

Reply from Roaring21

Hi Andrew, thank you for your feedback, we appreciate and value anything a player has to say! I am very sorry to hear you did not have the best luck while playing at our site.

We do have some free spins for our new game launch that came out yesterday and also our Freebie Friday promotion is going live again tomorrow, why not check them out and hopefully it can put you back onto the winning path!

Rated 5 out of 5 stars

The best

They are always helpful and knowledgeable with any questions I have asked

5 May 2023
Unprompted review
Roaring21 logo

Reply from Roaring21

Thank you for your kind words Sharon!

Rated 1 out of 5 stars

THIS IS A SCAM CASINO 1000%

THIS IS A SCAM CASINO 1000%

They say you bet over the limit if you hit big money wont show my bet history for the game they say i bet over but they show everything else the need to be shut down had no issues cashing out smaller amounts until i tried to cash out 2g then suddenly i bet over the max bet of course i cant see my bet history for the bets they claim i went over! it is 100% a scam

24 April 2023
Unprompted review
Roaring21 logo

Reply from Roaring21

Thank you for your feedback Marco, if you would like to provide your username I will be more than happy to take a further look into this for you and get you the game logs!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look