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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting the beautiful tailoring, excellent fit, and stylish designs. Many appreciate the fast delivery and efficient service, with items often arriving well-packaged. The ease of the ordering process and the availability of petite sizing are also frequently highlighted as positive aspects. However, some customers experienced issues with their orders, including items not being received or having quality control problems like unfinished seams or falling sequins. A few people also expressed dissatisfaction with the return policy, particularly regarding the 28-day window being calculated from the order date rather than the receipt date, and some found the sizing inconsistent, leading to returns.

What people talk about most

Product

People report positive experiences with product, often praising the excellent fabrics, quality, and beautiful... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent fabrics, beautiful... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising fast and prompt... See more

Order

Consumers find order experiences to be ambiguous. While many praise the easy online ordering process, quick... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy. While many customers found the return process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering process and returns easy; correspondence prompt and return processed without any issues. Lovely packaging also. For that I've given 5 stars as well deserved. Unfortunately the dresses I o... See more

Rated 5 out of 5 stars

Fab website, easily found the items I wanted, great photos too. Ordered two items as couldn’t decide. Arrived quickly and the return process for the unwanted item was very efficient. The dress I kept... See more

Rated 5 out of 5 stars

This jumper was available on various sites and modelled by young, glamorous girls. However, even though I am in my very senior years I ordered it and hoped for the best. I needn't have worried - the... See more

Company replied

Rated 4 out of 5 stars

great delivery, good website. Lovely stylish clothes that are possibly slightly expensive for their quality etc I have ordered many clothes from Ro&Zo and i always find them alittle narrow on the... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

About Ro&Zo

Written by the company

Ro&Zo is a fashion brand founded by, led by, and created for women. Established by co-founders Rosie & Zoe, the brand is based in London, and creates feminine, modern and stylish pieces for real women of all ages

With an emphasis on excellent design and premium fabrication, Ro&Zo's range is distinctly feminine, with bold colours, strong silhouettes, and a distinctive print handwriting that exude confidence and the joy of being a woman. The brand's mission is to fill a space in the market for feminine, modern and versatile womenswear that is stylish without being trend led.

Modern femininity is at the heart of the Ro&Zo brand, with product designed to bring a stylish, modern and versatile element to every woman's wardrobe. Ro&Zo's product offering includes daywear, occasionwear, knitwear, tailoring and outerwear, with new product introduced all year round.

Designed in house at our London studio, each piece is carefully considered to ensure it exudes quality, style and wearability. With striking prints, bold colours and elegant, sophisticated silhouettes throughout the range.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great Quality shame about the length

Everything came quickly, was really nice quality and was nicely packaged but the dresses and trousers are soooooo long!! Shame as I loved them but they couldn’t be altered

3 October 2025
Ro&Zo logo

Reply from Ro&Zo

Hi Sharon, thank you for your constructive feedback. I am unsure on your height but we do offer petite lengths on most dresses and trousers for those 5'3" and under! If you would ever like more help on lengths and what would be most suitable please email us on customercare@roandzo.com.
Thanks
Rosie

Rated 5 out of 5 stars

Ordered a stunning petite dress

Ordered a stunning petite dress - lovely design and material. Unfortunately the loops on the buttons at the neck are so small I was unable to undo the dress and try it on. Sadly have returned.

3 October 2025
Rated 5 out of 5 stars

Nice....

Like the dress nice material and was a reasonable price due to being a sale item.

9 October 2025
Rated 5 out of 5 stars

Sadly item didnt fit but service and…

Sadly item didnt fit but service and returns was excellent

8 October 2025
Ro&Zo logo

Reply from Ro&Zo

Hi Caroline, thank you for your great feedback and I am sorry the item wasn't quite right! I hope you shop with us again.
Thanks
Rosie

Rated 5 out of 5 stars

Lovely dress and high quality fabric

Lovely dress and high quality fabric

3 October 2025
Ro&Zo logo

Reply from Ro&Zo

Hi there, thank you for such good feedback. We work hard to ensure all the fabrics we use are of the highest quality.
Have a great day!
Thanks
Rosie

Rated 1 out of 5 stars

Have not received my order so cannot…

Have not received my order so cannot comment

6 October 2025
Ro&Zo logo

Reply from Ro&Zo

Hi Annette, I hope you are well? I am so sorry for the unforseen circumstances with Evri having delays in delivering your order. Unfortunately courier delays are completely out of our control. I am aware however, that our CS manager is in contact with Evri on your behalf to try and figure out what the issue is.
Thanks
`Rosie

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