RK ROYAL KLUDGE Reviews 

1,008
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the mechanical keyboards feel premium, offering a wonderful typing experience along with beautiful lighting and solid build quality. Consumers are also very pleased with the staff members, who provide attentive assistance and promptly arrange product replacements when minor issues arise. Some reviewers were not happy with response times, noting that getting in touch with the support team or receiving updates can sometimes take a bit longer. A few people also mentioned encountering frustrating obstacles when attempting to process item returns or dealing with slower shipping logistics.

What people talk about most

Product

Clients share profound satisfaction with the product, frequently highlighting the solid build quality,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently highlighting prompt... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build,... See more

Staff

Consumers find staff to be exceptionally helpful, praising their deep product knowledge and polite demeanor.... See more

Delivery service

Reviewers highlight great satisfaction regarding the delivery service, frequently praising exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with my Royal Kludge RK84 keyboard. After contacting support, they sent me a brand new replacement without even asking for a return. I didn’t expect such fast and hassle-free service. T... See more

Rated 5 out of 5 stars

first i was a little bit insecure, because of the price compared to what the keybaord offers. But its a insane great looking and functional keyboard, its totally fine for casual gaming and workin... See more

Rated 5 out of 5 stars

You know when you've got a good product when you enjoy that creamy, clicky sound you get when typing on the RK F99 AI keyboard. I also purchased the RK MG5 mouse which is a great companion for the key... See more

Rated 5 out of 5 stars

I have never really left a review regarding products that I have bought although this must be commended. After around 8 months of having my L75 keyboard, a couple of LEDs began to have a yellow ting... See more


Company details

  1. Computer Accessories Store

Written by the company

RK owns a complete set of automated production lines independently researched and developed, focusing on the R & D and production of game equipment peripherals. It is equipped with a domestic senior electronic R & D team and carefully designed for many years. After years of meticulous research and development of professional mechanical keyboard, gaming mouse and headset, and other product lines.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,008)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I had ordered the s98

I had ordered the rk m75, but unfortunately it went out of stock but the customer service was super helpful in reaching out within a day to either exchange or cancel the order. I order the s98. It arrived within 3-4 days, great packaging. The keyboard works great and love the super thocky keys.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good support

My keyboard display stopped working on my RK-S98. I only needed to send a couple of videos confirming that the display wasn't working and I got a replacement. Support was also super helpful.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Awesome company and quality products!

I was sceptical about getting a Royal Kludge RK84 at first because I was not familiar with the brand and the price was suspriciously low for the specs the keyboard offered. After watching reviews about it and saw how positive everyone was about the value of their products, I went ahead and got their keyboard as a replacement for the Corsair K65 Plus Wireless that stopped working properly after 6 months of use. I can honestly say I was shocked about the build quality and the functionality of their keyboard, it was on par with the Corsair one for third the price I paid! There are some software tweaks I had to find out about which is to be expected, but there are online communities that share useful information and their customer support replied to my email the next morning, and continued to reply to some follow up emails right after sending them which is awesome customer experience. Thank you Royal Kludge, I can confidently recommend their keyboards and I hope you guys keep rocking it like this in the future!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Quickly honoured warranty

Keyboards are surprisingly good despite the price point.

And when I reached out to customer about a broken dongle, they promptly sent out a replacement under warranty.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

RK's customer service is top notch

RK's customer service is top notch. When I built my initial board they answered my questions quickly. Months later, I won a weekly giveaway for a keycap set. They informed me at every step of the shipping process and then followed up with me after it was marked delivered.

Really glad I gave them the business.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support!

I recently purchased the RK S98 from amazon and had issues with the LCD not displaying correctly. I contacted RK support and they immediately issued a replacement within a few days. I had an excellent time with the customer support team, they were responsive and quick to issue my concerns. would recommend anyone having issues with their keyboard to contact RK!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Bought an F68 model which had an issue…

Bought an F68 model which had an issue after 7 months. Contacted their customer service and they assisted promptly through email. We troubleshooted several things including updating firmware. After nothing worked, they sent me a working one. Thank you!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I’ve ordered two keyboards from them now, both of really nice quality and at super reasonable prices for what I’m getting. With my most recent purchase I was told there would be a delay and they clearly communicated to me several options for how I wanted it delivered, but it still ended up coming on time to my surprise! I would definitely recommend them to people for goods keyboard that come with good customer service.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

10/10 customer service. Chance spoke to me directly and helped me get a keyboard that was out of stock shipped directly to me in the fastest way possible. 100% support these fellas.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I recently purchased a mechanical keyboard from Royal Kludge through Amazon. I never purchased a keyboard from Amazon and from this brand before as I've always been a Razer person. After 3 weeks a couple of my keys stopped working and I reached out directly to Royal Kludge. I just wanted to share how impressed I was with the entire customer service experience. Jamie from Royal Kludge was very patient with me and troubleshoot everything via email. After doing all that, we both deemed that the keyboard was actually defective. She then sent a replacement keyboard to me and it arrived within 2 days. SUPER QUICK! Even better, she followed up after delivery to make sure everything was working properly and that I was satisfied. That extra step really stood out. Jamie was friendly, knowledgeable, and genuinely seemed to care about getting things right. It made the whole process smooth and stress-free. I’ll definitely be returning for future needs!

Shoutout to Jamie and thanks again for the great service!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Third day of using the keyboard:

Third day of using the keyboard:

Great customer service! Winglam helped me big time with answering some questions and the offer he prepared.They respond within 24 hours, which is fine with me.

The keyboard I bought (R65) is pretty good quality-wise, however, if I could I would take one with a metal casing (if there is one).The keyboard itself is very well done - keycaps and the switches provide a very nice sound, pleasant to ear, but also not too loud, kind of like muffled bubble wrap.

LED lighting is nice, you can easily customize it without downloading any software, except for the .json files.

Delivery was also swift, which is a plus.

The keyboard came with 4 spare switches, a keycap/switch puller and a C type cable. It was well packed/secured too, maybe the box it came in was slightly oversize for the small keyboard, but not too big of an issue.

Overall, nice keyboard, nice customer service and nice delivery. If it lasts long enough, I will buy for the second time.

14 April 2025
Unprompted review
Rated 4 out of 5 stars

No stock after order taken!

Even though I had successfully ordered the keyboard online, I later received an e-mail stating that there was no stock of the switch type I had ordered (brown) and was given the option of a refund, red switches or wait on delivery from China. I chose the China option and although disappointed to experience a delay from my initial expected delivery date (when I assume it wasn't coming from China), it didn't take too long.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely a great quality company…

Absolutely a great quality company especially for the price. I received the R65 amazing creamy thocky switches with a beautiful color layout. The support is amazing answered any question I had fast and efficiently! I’m sticking with this brand for my keyboards from here on out will never look back to membranes!

11 April 2025
Unprompted review

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