The first time l use this app ,l was having problem with my bank details which was not complete so the money was dedicated from my account and thought l couldn’t get the money anymore but once everyt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used RizRemit a couple of times for my transactions to Nigeria. Meanwhile l’m not sure why they can’t deliver my transactions to my Zenith Bank account, but they can deliver to my Access Bank a... See more
Company replied
I have used RizRemit a couple of times for my transactions to Nigeria. Meanwhile l’m not sure why they can’t deliver my transactions to my Zenith Bank account, but they can deliver to my Access Bank a... See more
Company replied
Had a great experience with this company. Every transaction so far has gone through with no hiccups. Unlike some other apps that charge more, these rates are really good. Also, the customer service t... See more
Company replied
Company details
Written by the company
We guarantee seamless, rapid, safe, and cost-free money transfers with no hidden fees. We're always looking for methods to enhance our services and offer our customers the best exchange rates. Our mission is to assist millions of expats. Our aim is to take care of their ease and provide hassle-free money transfer services anywhere, at any time. We believe our customer-oriented services will improve the lives of expats and their families.
Contact info
Saxon House, 27 Duke St, Chelmsford, Essex, CM1 1HT, England, United Kingdom
- +44 1245 953337/38
- support@rizremit.com
- rizremit.com
4.7
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Malfoy served me very well and was on…
Malfoy served me very well and was on point, patient, honest and took time to guide me through the steps to sending money to Ghana. I recommend the Riz Remit to everyone.
22 July 2026
Unprompted review
Reply from Riz Remit Limited
Support service served me very well and was on point, patient, honest and took time to guide me through the steps to sending money to Ghana. I recommend the Riz Remit to everyone.
Execellent service
Execellent service! I experienced an issue with my transaction, but the RizRemit support team responded quickly, investigated the problem, and resolved it promptly. Their communication was professional, and I really appreciated how efficiently they handled my case. Highly recommended!
21 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you so much for your fantastic review! We're sorry to hear you experienced an issue with your transaction, but we're delighted that our support team was able to respond quickly, investigate the matter, and resolve it promptly. Providing professional, efficient, and reliable customer service is our top priority. We truly appreciate your recommendation and look forward to serving you again!
I have sent money to Ghana through RIZ…
I have sent money to Ghana through RIZ REMIT. It’s been two weeks now and they haven’t paid the money to the recipient even tho they have deducted the money from my bank account. If you fancy your money getting missed in transactions please be my guest and use them. They unreliable. Sloppy and the customer service is not helpful at all. In all they are awful in money transactions. Don’t use them.
7 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for bringing this to our attention. We've searched our records thoroughly and cannot find any transaction, account, or order matching this name or the details described. We take all customer concerns seriously and have already reached out directly for verification, but have not received a response. We'd welcome the opportunity to investigate further — please contact us directly with your transaction reference number so we can resolve this.
Malfoy assisted me very professionally…
Malfoy assisted me very professionally
He took time to explain things to me patiently
20 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for your kind words! We're delighted to hear that our team assisted you professionally and took the time to explain everything patiently. Providing clear, helpful, and friendly support is always our priority. We truly appreciate your feedback and look forward to serving you again!
Very good and quick service
Very good and quick service, good response time from customer support as well.
20 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our fast service and responsive customer support team. Your satisfaction is our top priority, and we truly appreciate your trust in Riz Remit. We look forward to serving you again!
I've always had the best experience…
I've always had the best experience with Riz remint in sending money back home to my family with no hassle.
19 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for your continued trust in Riz Remit! We're thrilled to hear that sending money home to your family has always been a smooth and hassle-free experience. Your support means a lot to us, and we look forward to serving you with the same reliable service every time.
The customer care service is excellent
The customer care service is excellent, once i put in my complain, the issue was resulted in few minutes and the customer care engaged nicely and appropriately with me
19 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for your wonderful feedback! We're delighted to hear that our customer support team resolved your issue within minutes and provided you with professional and courteous assistance throughout the process. Your satisfaction is our top priority, and we truly appreciate your trust in Riz Remit. We look forward to serving you again!
Reply from Riz Remit Limited
Thank you for your kind review! We're delighted to know that you find Riz Remit trustworthy and fast. Providing secure, reliable, and speedy money transfers is our commitment, and we truly appreciate your support. We look forward to serving you again!
Very good service .
Their rate are the best and they attend to transfer issues within a minute.
18 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for your wonderful feedback! We're delighted to hear that you're happy with our competitive exchange rates and the speed of our support. Providing fast, reliable service and resolving transfer issues as quickly as possible is always our priority. We truly appreciate your trust and look forward to serving you again!
Very good transfer application and…
Very good transfer application and excellent customer service
18 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for your fantastic review! We're thrilled to hear you're enjoying our service and that our customer support made a great impression. Providing fast, reliable transfers and excellent customer service is what we strive for every day. We truly appreciate your support and look forward to serving you again!
Reply from Riz Remit Limited
Thank you for your kind review! We're delighted to hear that you had a positive experience with our customer service. Your support means a lot to us, and we look forward to assisting you again whenever you need us.
The best I’ve used so far
Very swift payment and response team readily available to help if there are any issues
17 July 2026
Unprompted review
Reply from Riz Remit Limited
We are so pleased to hear that you had such a smooth experience! Our support team works hard to ensure any questions are answered quickly, and we're happy to hear that made a difference for you. Thank you for choosing us!
I have tried so many money transaction…
I have tried so many money transaction apps but remitly stands tall
16 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for the high praise! We're thrilled to hear we stand tall among the apps you've tried. Just a quick reminder—you're transacting with Riz Remit here! We're so glad to have you on board and look forward to keeping your transfers fast and reliable
Reply from Riz Remit Limited
Thank you for the 5-star review! We're so glad you are enjoying the Riz Remit app. If you ever need any assistance, our support team is always here to help.
Albus is a good person
Albus is a good person
He replied so fast and i’m so happy he solved my problem
15 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you so much for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and resolve your issue. We truly appreciate your support and look forward to serving you again!
Reply from Riz Remit Limited
Thank you for your wonderful review! We're delighted to hear you had a great experience with our service. Your support means a lot to us, and we look forward to serving you again soon!
Reply from Riz Remit Limited
Thank you for your kind review! We're glad to hear you found Riz Remit useful. We truly appreciate your support and look forward to providing you with fast, reliable, and convenient money transfer services every time.
Reply from Riz Remit Limited
Thank you for the wonderful feedback! We're so glad we could provide you with a fast and trusted experience. A special thanks from Riz Remit team for your support!
The person I talk to was so…
The person I talk to was so professional and helpful and my query was resolved immediately.
13 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for the wonderful feedback! We're so glad our team was able to resolve your query immediately and professionally. Your support means the world to us!
I am extremely disappointed with my…
I am extremely disappointed with my recent experiences using Rizremit. I have been a customer for some time, but lately every payment I make to my usual recipients is placed on hold for no valid reason. On multiple occasions, I have been promised that the transfer would be processed, only for those promises to be broken and the money not to be sent.
The same thing happened again today. To make matters worse, the customer service representative I spoke to was rude, shouted at me during the call, and misled me by assuring me that the payment would go through when it never did.
In the end, I had no choice but to contact my bank to resolve the issue. This level of service is completely unacceptable, especially when people rely on timely money transfers. Based on my experience, I will never use Rizremit again and would not recommend them to anyone looking for a reliable money transfer service.
I have seen your response and find it quite interesting that you couldn’t locate my details on your system. You have not tried to contact me, STOP LYING
13 July 2026
Unprompted review
Reply from Riz Remit Limited
Thank you for taking the time to share this. We take every customer concern seriously, and this isn't the standard of service we aim to provide. We'd like to look into this properly — however, we've searched our records and haven't been able to locate an account or transaction matching the details in this review. We also reached out directly to request verification name or contact details so we could investigate and resolve this, but haven't received a response. If this is genuinely your experience with us, please do get in touch directly with your account details or transaction reference so we can look into it properly and make things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.