Rito Reviews 723

We had a bit of a glitch with missing product due to shipping over the holidays, but Rito made it right, and I love the product and we're duly impressed!

Ordered this on Dec 18th. Received your review notification but have not received my order. No communication with the company after initial order confirmation.

Made the Sailor Slippers and loved the color options at Rito. Easy to order. Arrived quite promptly in the USA.

Excellent customer service. Fast international postage even over Christmas period.

I made an order the 18th of December and have not received any notification about the delivery date. I would like to like to know how long the package will take to arrive.

Very reasonable prices! Great color selection for making the felted Sailor Slippers Shipped to US rather quickly. Very happy with my purchase.

I have not received the yarn yet - I dont know what happened

I haven’t received my order yet. I ordered the yarn on 12/22/25

My item has been held in customs for ten days. I realize that this is out of Rito’s hands; however, it would be appreciated if they provided a note that this sort of things may happen and therefore impact shipping times.

I ordered yarn for my daughter for a birthday gift. Not the best time of year for a birthday present order from Europe to California but the package was delivered within 10 days. She was ecstatic 🤩
The yarn itself is beautiful. I told her that she could look anywhere in the world for yarn in the color she wanted and I would get it for her. She wanted a very dark green yarn to knit a sweater and she found it. Thank you so much for an excellent yarn and service.

Your product is excellent but I think your shipping company could have done a better job. The bag had a tear in it.

I was skeptical at first about ordering, but read a lot of positive reviews, so I took a chance. Your prices are about 1/2 of what others are charging, so I went ahead. Ordering was easy and you state that shipping is usually 6-8 days, but I had read that many times, shipments were held up in customs, so I wasn’t surprise when I saw the “stop” on my tracking and it said arrival day was undetermined. The next thing I knew, my package was here and I was able to start my project. I love the yarn and will definitely order from you again! Great experience, great price and great product!

Everything was received as expected. Great quality, fast shipping (as fast as it could be from another country) but highly recommend. Great prices, great quality, would order from them again.

Beautiful yarn, and surprisingly fast international shipping

Packed safely. Arrived fast. There were two
Sweets included which I thought was very sweet literally and figuratively. I will purchase more products from this company!❤️

The colors of the yarn, particularly the purples and blues were not accurately depicted on the website. The yarn I received was much darker and brighter than the images online. Customs took over 2 weeks, which is OK as long as I know about the wait. Maybe put a message out to customers that U.S. customs is taking longer than expected. The softness and quality of the yearn is great though, and e-mails about shipping and tracking were good overall.

I received exactly what I ordered and the yarn is absolutely lovely.

The package was late. On the website it said it will take 3 to 6 business days, but it took longer than that. But I understand that it is holiday season and post office would be a lot busier than usual. What make me really unhappy was the package was not sealed tight, it was raining and the yarns got soaking wet, not sure I am able to salvage them…