I ordered a necklace for my wife around the holidays. I was promised delivery by Christmas. Annia from customer service kept me informed and the gift arrived on time. Fast forward to February. The nec... See more
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I just received my FedEx box from Ritani and was so excited to open it only to find out the order was incorrect. I was very disappointed. I immediately emailed and called. It's the holidays so they s... See more
The first few times I purchased some thing from here, my experience was fine. But my last experience has been a chaotic s**tshow. Their delivery dates have not been accurate, they sent me emails sayin... See more
So far, I have created and purchaced my engagement and wedding ring with Ritani. This was one of the most stress free experiances ive ever had with online shopping. Ritani is the industry benchmark. I... See more
Company details
Information provided by various external sources
Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Contact info
30 Dr Martin Luther King Jr. Blvd, 10601, White Plains, United States
- 8889748264
- care@ritani.com
- ritani.com
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Melinda from Ginsberg Jewelry…
Melinda from Ginsberg Jewelry in Cedar Rapids, Iowa made this experience wonderful. She helped me navigate the sight and find exactly what I wanted. I know my girlfriend will love this ring and will be able to enjoy it for the rest of our life. I am so excited, I can't wait to see it in person!

Reply from Ritani
They did side by side comparison of the…
They did side by side comparison of the Diamond reports if was seeing in store. I found a better quality of the same carat and a setting for less. I am completely satisfied.

Reply from Ritani
Love my diamond stud the only mishaps…
Love my diamond stud the only mishaps were the backs weren’t screw backs and I almost lost one of them on Day 2. But they did agree to send another back ASAP. So customer service is great as well as quality of the diamonds.

Reply from Ritani
Website felt a little hard to navigate
Website felt a little hard to navigate. I couldn't search for individual diamonds. The link I was given in an email after I purchased a diamond never worked so I couldn't verify which one it was. Besides that, the prices are really good and email correspondence was fast and helpful.

Reply from Ritani
Very Good Experience
Amrita was very helpful (and patient) with me while trying to decide which anniversary ring to purchase and remained kind when I changed my mind. When we were suddenly called out of town, they diverted the delivery and held it until we returned. The diamonds are even better than the VS2 quality stated, I honestly believe they are flawless. I would recommend Ritani to anyone contemplating a jewelry purchase.
Excellent help from the person I…
Excellent help from the person I chatted online with. I didn’t have to wait long for a response after I logged on with questions. Also Ritani is the only online jewelry store still having sale prices after Christmas. James Allen and blue Nile do not. Way to go Ritani!!!

Reply from Ritani
I have purchased from Ritani 4 or 5…
I have purchased from Ritani 4 or 5 times before, but they are changing for the worse, lately and drastically...
Especially with their new staff Nicole... It happened twice in the last 3 months where I bought a diamond online and asked her for a customer setting... She would initally communicate with me, but go silent upon my follow-up questions... And just shipped the diamond to me without any further communications... I guess she really does not care.

Reply from Ritani
Amrita was terrific to work with!!
Amrita was terrific to work with!!! She is outstanding!!!

Reply from Ritani
Beautiful ring & excellent customer service
I was apprehensive at first about making a ring purchase like this without being able to see it in person. Everyone at Ritani made the process simple and easy. I really appreciated being able to chat with representatives while my order was being processed - they provided timely updates and were very helpful. The ring I ordered arrived on time and it's exactly what we wanted.

Reply from Ritani
Love the quality inventory and variety…
Love the quality inventory and variety of price points. I always find the perfect item.

Reply from Ritani
So far I have very good experience with…
So far I have very good experience with Ritani
Perfect Christmas Present
Simple ordering process, elegant product, awesome pricing!

Reply from Ritani
I'm waiting to see if the item arrives…
I'm waiting to see if the item arrives before Christmas.
Super intuitive to use
Super intuitive to use. Beautiful imagery. Made browsing, comparing, and finally choosing a ring simple, easy, and fun.

Reply from Ritani
service was great package tracking…
service was great package tracking doesn't work!

Reply from Ritani
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