I've been with Rise Broadband for 4 months now, and I honestly couldn't be happier with their service. I've had absolutely no issues with my broadband ,everything has worked perfectly from day one... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy to deal with, happy to be flexible with my requests,call handler had to refer to their manager on a couple of occasions, which was dealt with quickly, and reached a great outcome. Two d... See more
Company replied
Adnan, was a great help today and I appreciate his help. My connection was working brilliantly the neighbours have mj quinn doing there connection then ours went off. I explained to adnan I ha... See more
Company replied
Mike H called shortly after I had compared prices online and was about to call Virgin to give my notice but he told me this would be sorted on our behalf. He answered all my outstanding concerns aroun... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kay was fantastic in explaining all the…
Kay was fantastic in explaining all the prices and contract very helpful
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Christian,
Thank you for your review. We are delighted to hear Kay explained the pricing and contract clearly and provided such helpful service. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service and a brilliant price for internet contract
I was hoping to get a better deal than I am getting from my Internet provider.I got a great deal and a very good customer service from Cole.I will definitely be joining Rise..
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Cole found you a great deal and provided excellent customer service. We look forward to welcoming you to Rise Fibre. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service
Mike was super helpful on the phone and gave me my first month free. Great and helpful service
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Alexander,
Thank you for your wonderful review. We are delighted to hear Mike was so helpful and found you a great offer. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
GDPR and OFCOM BREACH
Hi,
Well, my last 5 star review was completely wrong wasn’t it! Today, before I’m even a customer yet, you have breached OFCOM and GDPR regulations!
This is a formal complaint, a DSAR request and for someone at your company to contact me regards what can only be described as abhorrent service!
If you don’t sort this out you have lost me before I even got connected! Outrageous!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for taking the time to leave your feedback. We are very sorry to read about the concerns you've raised regarding your experience before your service has even gone live, including your allegations relating to GDPR and Ofcom, and that you feel we've let you down. We are sorry to ask for further information as you've already raised this with us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally. If this issue is still ongoing, we'll do everything we can to resolve it as quickly as possible.
Great all round experience.
Great all round experience.
Liked the fact I didn’t feel pressured or rushed into my broadband service.
Callum was extremely polite and courteous and offered a professional,friendly service via WhatsApp.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Louise,
Thank you for your fantastic review. We are delighted to hear Callum provided a friendly, professional service and gave you the time you needed without any pressure. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I wanted to leave a fantastic review…
I wanted to leave a fantastic review for Tassin she was helpful from start to finish to finish she went out of her to get everythink checked and sorted
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Ethan,
Thank you for your wonderful review. We are delighted to hear Tassin was so helpful and went above and beyond to get everything checked and sorted for you. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lawrence was really clear and…
Lawrence was really clear and supportive to all my questions. He answered with patience and professionalism.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Luciano,
Thank you for your review. We are delighted to hear Lawrence answered all of your questions with patience, professionalism and support. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very pleasant young man who helped as…
Very pleasant young man who helped as much as he could today. Telling me I would have to ring back one my service had been cancelled 😡
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Judith,
Thank you for your review. We are pleased to hear our advisor was pleasant and did everything they could to help you. We're sorry to hear you needed to call back once your service had been cancelled, and we appreciate your feedback as we continue to improve our processes. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I rang rise fibre as some of my devices…
I rang rise fibre as some of my devices were struggling with my WiFi router. I Spoke to Adriaan and he was able to find the source of the issue, and solve it from his end. Very professional, fast and helpful - which is refreshing when dealing with service providers. Tha ks Adriaan!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear Adriaan quickly identified the cause of your WiFi issue and resolved it remotely. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Josh,
Thank you for your review. We are delighted to hear Lawrence provided such helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Fasil was great and sorted everything…
Fasil was great and sorted everything for us, great customer service.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your fantastic review. We are delighted to hear Fasil sorted everything for you and provided such great customer service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Call answered very quickly
Call answered very quickly, very helpful staff, answered query straight away and updated notes as asked
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Nick,
Thank you for your wonderful review. We are delighted to hear your call was answered quickly, your query was resolved straight away and our team updated your account as requested. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Louis turned up exactly on time
Louis turned up exactly on time, carried out the work perfectly, polite and knowledgeable, had the whole job done quickly and carefully.
5 star ***** Rating
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Danny,
Thank you for your fantastic review. We are delighted to hear Louis arrived on time, completed the installation with care and provided such polite and knowledgeable service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very good customer service
Very good customer service. Answered all my questions clearly. Shuaib was very helpful today and explained what would happen on the day of installation. Shuaib also i formed me that the router would be delivered today between 10.00 and 12.00. Very good service
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your wonderful review. We are delighted to hear Shuaib answered all of your questions clearly and kept you fully informed about your installation and router delivery. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service
Excellent service attentive before and during the installation system was installed with minimum of fuss which included bringing a new line from a telegraph pole through the house and to the new router the person who came in the house was extremely polite and informative about what was going on reconnected my Mesh network and everything worked absolutely perfect, perfectly first time.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear your installation went smoothly and that our engineer kept you informed throughout, completed the work with care and ensured everything was working perfectly before leaving. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Prompt and efficient customer service…
Prompt and efficient customer service representative. Polite and respectful.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Justice,
Thank you for your review. We are delighted to hear you received prompt, efficient, polite and respectful customer service. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
David Cordwell was very patient
David Cordwell was very patient, understanding & very amusing in dealing with my call. He explained things clearly & provided certain information in writing via text.
He made what was a frustrating & disheartening situation bearable.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Maureen,
Thank you for your wonderful review. We are delighted to hear David Cordwell's patience, understanding and sense of humour helped make a frustrating situation much easier to deal with. We'll be sure to pass your fantastic feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Moving house
The person who helped us with the moving home process was friendly and professional. It was all sorted quickly and efficiently.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Christine,
Thank you for your fantastic review. We are delighted to hear our team made your home move process quick, efficient and straightforward while providing such friendly and professional service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very polite and friendly staff, great isp
Very polite and friendly staff some can be more helpful than others, had an issue placing an order as it got cancelled however first advisor was reluctant to admit that it was due to a technical issue on their end and even got text telling me "you've cancelled your order". I explained this to the second advisor I spoke to who put a brand new order through for me, who apologised for this and looked into what happened much better approach than the 1st advisor. Whilst setting up my new order the second advisor also engaged in a polite and friendly conversation asking how I was and joined in having a laugh about me being stalked by seagulls whilst eating 😂 best advisor ive spoken to in years put a real smile on my face being treated like a person and not just another number on the screen top marks for that guy 2 weeks on the job should promote the guy to line manager so all your call handlers operate like he did
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jordan,
Thank you for your detailed review. We are delighted to hear your second advisor provided such friendly, professional and personable service and was able to resolve the issue with your order. We're also sorry for the confusion surrounding your initial order and appreciate you highlighting this, as your feedback helps us improve. We'll be sure to pass your wonderful comments on to the advisor who assisted you. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Professional installation
This was a prompt, professional, and efficient installation.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your fantastic review. We are delighted to hear your installation was completed promptly, professionally and efficiently. We really appreciate you taking the time to share your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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