While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting quick responses and efficient resolutions to issues. Many people appreciate the speed of service and the quality of products, often noting that items are sturdy and well-packaged. The ease of ordering and prompt delivery are also frequently mentioned as positive aspects of their experience. However, some customers also noted issues with delivery, including damaged items upon arrival or parcels being left in insecure locations. There were occasional reports of missing items from orders or incorrect deliveries. While a small group of people felt that product quality was sometimes below expectations, the general sentiment was highly positive, especially regarding the company's responsiveness to any problems.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition upon arrival. Many reviewers praise the... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers experienced very fast delivery,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent, superb, and... See more

Order

People report ambiguous experiences with order. Many customers praise the quick delivery, with some orders... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the excellent quality of products,... See more

Based on these reviews

Rated 5 out of 5 stars

Bought this foldable luggage rack online yesterday 22nd April 2026 - it arrived promptly this morning. The quality and finish are great and assembling it was so easy. Well done Rinkit - good produ... See more

Company replied

Rated 5 out of 5 stars

Fantastic response from Rinkit! After the delivery guy dropped our parcel on the doorstep, some of our dinner service was broken. It was easy to contact Rinkit and relacements arrived the next day,... See more

Company replied

Rated 5 out of 5 stars

Unfortunately there was one colour missing from the lovely box of sundae dishes I ordered for a birthday present. When I emailed the company regarding this, I received an almost immediate reply from... See more

Company replied

Rated 5 out of 5 stars

Purchased xmas tree holder, evri left it outside my front door on busy main street of course when I returned home from work hours later it had been stolen!! Contacted Rinkit who arranged for another t... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Affordable Kitchen, Home and Garden products only on Rinkit.com. Branded home decorations, crockery, furniture, glassware and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick replacement of damaged plate

Ordered some replacement dinner plates and although they were well packaged for shipment, one was damaged on arrival. No issues at all and on alerting them to this, they immediately sent a replacement. Good service.

20 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thanks so much for the 5-star review! We truly appreciate it!

Rated 5 out of 5 stars

Great customer service

My order was delivered so quickly. Great products. Unfortunately one of the items was missing from my delivery but the customer service were so quick to respond and send out the missing item. Will definitely be buying from them again- their garden raised beds look amazing value for money!

18 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Great customer service

5 stars for 2 things:
1. Order received quickly (day after prder placed)
2. Item was damaged, company replied to my email - on a Sunday - and confirmed a replacement would be sent, without having to return the original (pic was provided as evidence)
First class customer service - I will definitely shop with them again.

18 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thanks so much for the 5-star review! We truly appreciate it!

Rated 5 out of 5 stars

Fabulous customer service!!!

The hinge on a toilet seat I bought from Rinkit last year sheared off and rendered the seat unusable. I contacted Rinkit yesterday, sent photos, and explained that my husband has cancer. Despite no longer having an order number or recept, a replacement was sent out immediately and arrived this morning. Outstanding customer service made even more special because of our current situation.

17 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

They quickly solved an issue

My order was damaged in transit so delayed and the tracking didn't give any details. I contacted Rinkit company late Tuesday and a new order arrived on the Thursday.

13 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thanks so much for the 5-star review! We truly appreciate it!

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company. Unfortunately, my glasses arrived broken, but their customer service was excellent. They handled the issue quickly and sent me a replacement without any hassle. I really appreciate how professionally they resolved the problem and I’m very happy with my new glasses. Highly recommende

12 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Honestly top notch service

Honestly top notch service, I have used the a few times not only is the quality fantastic but it’s a great price and I had a issue with one delivery I contacted them and they resent my items in 24 hours honestly i will use the again and again

14 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thanks so much for the 5-star review! We truly appreciate it!

Rated 5 out of 5 stars

I recently bought 2 beautiful large red…

I recently bought 2 beautiful large red chopping boards in glass. Unfortunately when i opened them one was shattered.
I emailed rinkit straight away. Couldn’t believe the quickness they replied and re sent me a duplicate. Great service. Exceptionally very quick delivery.
Thankyou so much 👍👍

14 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thanks so much for the 5-star review! We truly appreciate it!

Rated 5 out of 5 stars

Great fast service

Great fast service. One was broken but the customer service team (Ana) were spot on and sent a replacement straight away. Will definitely use again.

9 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Great experience

I had a great experience shopping with Rinkit. Everything arrived exactly as expected, and the quality matched the description perfectly. I chose standard delivery and was pleasantly surprised when my order arrived the very next working day. Fast, reliable service and smooth overall experience. I would definitely shop here again 😊

12 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time out of your day to leave us amazing feedback, our team here at Rinkit really appreciate it! :)

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery, and perfect customer service 👍🏻⭐️⭐️⭐️⭐️⭐️

12 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Excellent service

Ordered some frames and they were a great price. One was damaged in transit but a new one sent immediately out with no faffing having to send the broken one back. They were delivered quickly. Great customer service.

5 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Great value and fast service

I don't write reviews often as I order lots of items online and good service has become an expectation but Rinkit actually stood out and I was impressed by the value, quality of product and speed of service.

I ordered 6 large floating shelves, and found that Rinkit were the cheapest. I placed the order at 10.20 pm on a Sunday using standard delivery and they arrived on Tuesday. The shelves were packaged incredibly well, and arrived in great condition. The quality of the shelves was much better than expected.

They deserve 5 stars for how they handled this order. I am a genuinely happy customer.

28 December 2025
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Excellent Company

Ordered a set of mugs which arrived really quickly. Although very well packed, one was sadly chipped. Contacted Rinkit and they responded immediately and we received a replacement the following day. Very pleasant, friendly communication and we wouldn't hesitate to use this Company again.

7 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service

On receiving am item that was damaged in transit I emailed them with pictures. I had a response within the hour and they had arranged a replacement without the need to send the faulty item back.

I was happy with this as I still wanted the item and it saves my time having to arrange a return.

Would definitely recommend this company.

8 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Great range of products & great service

Great range of products at very reasonable prices, speedy delivery, and excellent customer service too - I had an issue and it was resolved surprisingly quickly.

4 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Excellent experience.

I recently bought some wine glasses at a reasonable price from Rinkit but unfortunately although the quality seemed excellent they were slightly too small for our needs. But with no fuss they received my return and promptly credited my account. Because of this experience I had no hesitation in ordering a set of more suitable larger size glasses.
Overall a 5 star credible company to deal with.

7 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

We appreciate you sharing your experience with us, thank you for taking the time out of your day to leave us an amazing 5 star review!

Rated 5 out of 5 stars

Purchased black photo frames

Purchased 23 black photo frames one was damaged and within 48 hours I have received a replacement with no hassle.

Really pleased with the frames great price and no complaints from me.

Customer service 10/10 would recommend this company for products and service

6 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Items were carefully packaged

Items were carefully packaged. A small issue with one of the cups in a set of 6 bug customer services responded speedily and offered a refund or replacement with no issues. Excellent customer service and would highly recommend for lovely good value and good quality items.

2 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time to leave us feedback! :)

Rated 5 out of 5 stars

Great products and excellent customer service

I’d never heard of this company before but took a chance and placed an order for a load of plastic containers to try and husband-proof my dry goods (LOTS of broken glass 🙈). I was so impressed with the products that I’ve placed a further 2 orders in quick succession as the containers are so good that I’ve been inspired to reorganise my entire pantry.

Great customer service from Ana and orders arrived quickly and are excellent quality. Highly recommend.

5 January 2026
Unprompted review
Rinkit logo

Reply from Rinkit

Thank you so much for taking the time out of your day to leave us amazing feedback, our team here at Rinkit really appreciate it! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look