RIMOWA Reviews 

it was great !

In 2018 I wanted to purchase supposedly the best luggage made. I researched and because Rimowa had a lifetime warranty I decided to purchase 1pc for 1180.00 from Rimowa in Toronto Ontario Canada. What I received was a plastic piece of luggage that was fairly sturdy but not what I expected. I kept it because of the warranty. Well you guessed it the plastic has cracked and they refused to replace it. They said I should go after the airline. Learn a lesson don't trust Rimowa thier warranty is totally worthless. If you are going to spend on a excellent piece of luggage don't buy thier luggage.
It's now been over two weeks since I sent Rimowa's request for documents and still nothing.
It's now been 2 months since I sent the pictures they requested and still no contact.
Stay away from these people they are a rip off and their product is very poor quality.

Absolutely amazing design, moderate quality and absolutely terrible service.

November 16 my largest aluminium suitcase was delivered at the RIMOWA store in Amsterdam for repairs of the interior. Rimowa lost my suitcase.... It's 3 months ago and still no answer....... Ridiculous especially if you consider that one of my companies was the PR agency of Rimowa in the Benelux for many years...... #Rimowa

Beautiful luggage that I will use and hopefully not abuse. The Essentials Lite U bag feels very light in the hand. When it arrived in the cardboard box, even the box felt light! The color is a perfect flattering neutral. And the gloss is very shiny - although I would have preferred matte. Hope they come out with a light pink matte for my 80-year old mother!

In 2021, I purchased a $2,500 Rimowa trunk, expecting a premium-quality product that could withstand the rigors of frequent travel. Unfortunately, that has not been the case.

In just three years, I have experienced multiple issues:

* The lock fell off
* The wheels have needed replacement twice
* Both flex dividers broke and had to be replaced
* An interior strap loop snapped
For comparison, I have owned suitcases in the $250-$500 range that have held up far better than my Rimowa trunk.

Rimowa’s repair policy states that if the owner pays for shipping to a repair center, Rimowa will cover the repair and return shipping. For me, that means spending $100 every time I need a repair. With all the issues I’ve encountered, I’ve already spent enough on shipping alone to buy another suitcase.

To make matters worse, because I purchased my trunk in 2021, I just missed the window for Rimowa’s lifetime warranty. My warranty expires in 2026, after which I will have to pay for both shipping and repairs—making this trunk an even bigger money pit.

I reached out to Rimowa hoping they would stand behind their product—whether by extending the warranty, offering a replacement, or some form of resolution. Instead:

* Three emails were ignored
* Two phone calls (one to the Miami repair center, one to customer service in New York) led to empty promises that a supervisor would call me back—which never happened.
At this price point, both quality and customer service should be exceptional. Instead, I’ve had a frustrating and costly experience. I strongly discourage anyone from buying a Rimowa suitcase.

Quality without flash. Simply classy!!!

We had an issue with our luggage (car accident and they were submerged under water) and needed to have repairs/replacement parts. It took almost 5 months for the repairs, no updates provided by customer services. I had to endlessly follow up to get updates. And was promised 50% off due to length of time and poor experience and then at the last minute they pulled the discount on one of the pieces. What do you want for a piece of luggage that cost $1500? I would say better customer service department.

If push comes to shove, we wouldn't buy another Rimowa suitcase. We currently own three: a large, a medium and a carry on. The large has been repaired so many times - the stitching busted and had to be repaired in a foreign country (otherwise the suitcase wouldn't make it home), and one corner has been completely dented. We duct taped it from the inside. We never claimed for these expenses. Nor have we complained until now.

For the medium suitcase, the handle broke. We wrote to customer service, since we were told there is a lifetime warranty. Customer service never responded until our second email where we were told that our email was incorrect. Then they told us that the suitcase was no longer under warranty even though we were told they had a lifetime warranty on their products and we're the original owners. The part would cost $95. No matter how much we argued, the answer was the same. So we paid for the part. It arrived (a much cheaper version that our original handle) missing a screw. The handle needs 2 screws to install and they sent us only 1 screw. Really now.

For all of this back and forth, they haven't shown us any goodwill. Sometimes good faith is what is needed to earn customer loyalty, no matter the circumstances. Why else would we continue to put out the big money? Their behaviour is shortsighted and self-centered. They've given us no reason to buy more of their products.

UPDATE: Rimowa reached out to discuss our bad experiences. To make the situation right, they offered to overhaul the suitcase and repair anything they could find, including the cracks and dents - all at their expense. I accepted.

Today I received the repaired suitcase. They did a nice job. Now it's ready for another big trip. Thank you Rimowa. I appreciate your effort here.

RIMOWA’S GUARANTEE IS WORTHLESS UPDATE!!!
Despite the offer to find a solution and further emails whilst being well within the timescale for the 5 year guarantee this apparently this not apply. Complete Joke Rimowa, not a great way to treat your customers.

Having successfully used another brand for 15 years, I felt it was time to upgrade to a Rimowa luggage case. When we came back from France in January we found our case had split on the side and the bottom corner. We contacted Rimowa’s customer service as the case was under guarantee and was asked to provide photographs, then heard nothing. After 7 days called again to be told I was given the wrong email address and could I resend. I was then emailed to say the case was damaged in transit and they could not repair and would not replace and the guarantee did not apply! What was worse we were out of time to claim form BA or our insurance company. All very disappointing and still awaiting a response from my last email, they did however managed to send me a customer satisfaction email, all this from what I though was supposed to be a market leader.

Placed an online order and received it the next day. And love the sticker book.

Rimowa fan here. I travel a lot for work, and own a small Rimowa luggage collection. The design is wonderful, and the suitcases survive all the rough handling at the airports. Our local Berlin Kurfürstendamm store have always been most helpful with fixing occasional damages.

A recent attempt to buy a suitcase on Rimowa online shop has been a rather bewildering experience though.

The purchases were repeatedly cancelled, even though the suitcase was in stock, and the payments did get through. Customer service did their best to help - without much success unfortunately, and there was a lot of confusion, too.

I was also told that I can't request an invoice as ‘it is our company policy that (...) neither names nor company names (sic!) can be given in the billing address.’ What?

So, over the course of three weeks - two orders confirmed, then inexplicably cancelled, payment reimbursement had to be chased (!), dozens of emails exchanged with customer service.. it's a lot of work to buy a €1250 suitcase, and in the end I give up.

this company rocks. The product is exceptional and service is great.

I had a fantastic experience with Rimowa’s customer service! I ran into an issue with the web payment while trying to purchase a gift for my wife. I didn’t want to use our credit card, as it would send her notifications and ruin the surprise. I called customer service feeling quite frustrated, but the operator was incredibly patient and knowledgeable. They quickly understood my situation, sent me a payment link, and even stayed on the line while I completed the payment to ensure everything went smoothly.

The luggage arrived safe and sound, beautifully packaged, and in perfect condition. The quality is excellent, even though I was initially hesitant about the transition from the traditional hard side to the new plastic design. In the end, it exceeded my expectations, and my wife absolutely loves it. Thanks to Rimowa for not only delivering a great product but also outstanding customer care!

As my luggage’s concern is a little different, the local rimowa store here referred the case to its headquarters. Upon their inspection, not only it’s going to be repaired, I was also told that they would do some extra services on my luggage to make it be as good as new! I can’t wait to see it! I appreciate the swift response and the exceptional care I received from Rimowa’s Client Care Cologne. 💕🫶🏻

The quality of some RIMOWA products falls far short of their high price points. I’ve recently purchased NEVER STILL BACKPACK (Large black) and despite clear manufacturing defects (small circular magnets in the clasp repeatedly falling off) that I came to notice after three days of purchase, exchanging this item was not possible, and instead repair offers through its warranty takes an unreasonably long time. Customer care has been one of the worst experiences I’ve encountered—they fail to follow up, even though they promise a response within 24-48 hours. As a longtime loyal customer, this bitter experience with the defective RIMOWA backpack and their unresponsive service has been deeply disappointing. I can no longer recommend this brand to anyone.

Online ordering is super easy. Shipping is super fast.