Riluxa Reviews 692

31.03 FINAL OUTCOME I RECEIVED A CALL. DAMAGE TO THREE ITEMS OUT OF 4 ON A 300kg CRATE DELIVERY. ONE BATH TUB CHIPPED COST OVER £2000. Expensive BASIN and VANITY SHELF DAMAGED. THE DELIVERY DRIVER DUMPED A 300KG CRATE WITH THESE GOODS ONTO OUR DRIVEWAY ON A DAY WE WERE NOT EXPECTING. WE REQUIRED MACHINERY TO LIFT 300KG INTO THE HOUSE BECAUSE THE DELIVERY DRIVER WOULD NOT. I HAD 24 HOURS TO REPORT DAMAGE WHICH I MISSED AS WE COULD NOT UNPACK IT ALL UNTIL THE 300KG WAS LIFTED INTO THE HOUSE. DUE TO THE PACKAGING BEING REMOVED RILUXA HAVE MADE A FUSS. I HAD TO REMOVE THE PACKAGING AND CRATE TO INSPECT ITEMS. ANYWAY THEY ARE NOT WILLING TO COVER THE DAMAGE TO ANY OF THE ITEMS. IT IS OBVIOUS I HAVE NOT CAUSED THIS DAMAGE. I JUST WON'T BE DEALING WITH THIS COMPANY AGAIN. IT IS WORTH NOTING THE PHONES ARE NOT ALWAYS ANSWERED AND THAT THESE ITEMS CAN BE PURCHASED IN THE UK FOR SIMILAR PRICES WITH MUCH BETTER CUSTOMER SERVICE. I WON'T BE BUYING FROM THIS COMPANY AGAIN. EXPENSIVE LESSON LEARNED FOR ME.

I ordered a Toulouse bath with two matching basins and a vanity unit. All have arrived with damage on them. No one from Riluxa is answering the phones. No one is responding to emails and no Robot response on website. Be very wary of this company do not order as they do not respond. Riluxa I await your response and will change my review if I hear from you.Your Helpdesk Ticket
#SO30487 (#598)

Very nice furniture and very good customer service

I can’t give this company more praise and credit. The products are exactly as advertised and very high quality. Not only that but their customer service is impeccable. I made a very large order with them and Ann my representative was always quick to reply and very helpful. Once the items arrive there had been damaged to two items in the shipment. Even though it was the delivery company’s fault Riluxa took full responsibility and remade the items and shipped them quickly at no cost to me. I highly recommend them and will for sure use them again.

I just placed my order and the communication with the representative Ann was so pleasant. I took my time with placing the order because I planed way ahead and every time I made contact it was such a pleasant experience. So far we’ll done. I am now eagerly availing my bespoke colour bathtub.

The order procedure and the personal phone contact (quick reply) about it all made it very easy and pleasant. Now I have to wait for what I ordered. So far very happy

Excellent communication,Emma was very good 😊

I found the company very helpful on ordering. After quite a long wait for my order, which I understood due to the products coming from Spain, I was thrilled with them once they arrived. They were everything I had hoped for!

fast and very helpful interaction with the Riluxa support team. after explaining the problem they told me they will send TWO replacement parts to avoid again sending if the replacement part get broken again.

Thé great & professionnel service from Ann

Really warm, responsive and proactive support when I changed my order after a couple of days. Thank you Catherine for sorting that all out! I'm loving the design and quality of my units :)

Friendly and qualified advice and answers to all necessary questions. Very short response times

A quick response to my enquiry and generally very good communication. It was easy to place my order and I felt confident in the process.

Absolutely thrilled with the look and quality of the Kante vanity unity. The walnut is beautiful and the thin Corian top is very elegant. Great service on the customisation and delivery. Downstairs loo is now really special.

I had a couple of issues namely that the bath arrived damaged and then a 2-3 month wait for the replacement. The second bath arrived fine although it also still shipped with the thinnest polystyrene protection I have ever seen for such a large and heavy product. The customer service however was excellent hence why the 4 stars as opposed to 1 star.

Brilliant quality, excellent service! I bought a marble basin and a bathtub from this shop and, I must say, I am extremely satisfied with the whole experience. My adviser was very knowledgeable and gave excellent advice in terms of product and bathroom design. The sink was made to measure so the lead time was 5 weeks, which all things considered is a pretty good! The quality of both the sink and the bathtub is impeccable. I am thrilled with the result! I would definitely recommend.

Slight issue with delivery caused by third party, but the issue is resolved immediately by very helpful and courteous member of staff.
I have ordered a few items from this company and quality of their products are excellent.

Obliging to the enth degree. Happy to send colour samples from UK to France without any charge

I haven't received the product yet but thanks a lot for your reactivity, great job.

Note: got an issue with broken product but riluxa is sending another one. It hasn’t been straight forward but they are opened to discussion, which is quite important nowadays. Waiting for the new product.