RiiRoo Reviews 5,666

I bought my son a motorbike on the Saturday before xmas. As promised it was delivered within 2 days, which was great. Took the bike out and within 10 minutes stopped working. Stripped the bike down and the piston was seized. I found replacements online and got it fixed. I complained to Riiroo, who in all fairness were trying to help. Kayleigh and Ashley from Rii roo were amazing and gave me a partial refund. Even though the outcome of the bike was disappointing, there customer service and how they responded made up for this. I would highly recommend using Rii roo as the company is fantastic and excellent customer service. You dont see this enough these days from companies. Thankyou Ashley and Kayleigh for being superstars and so good at there job.:)

Great customer services. smooth delivery and clear assembly instructions. The kids love the product

Ordered online picked up within the hour fantastic service friendly staff highly recommended

Absolutely love the Range Rover jeep I bought for my granddaughter she loves it and the customer service is above and beyond would highly recommend this company will definitely be purchasing again from them 🥰

This place needs shutting down do not order customer service is diabolical brought a go kart it come broken sent bk 4 weeks ago still waiting for my refund of £275 I’ll be going to the shop myself next Monday

Fantastic service, great sellwr abd great comunication very satisfied customer, very helpful even when i had damaged the product thank you

Fantastic Christmas present one very excited boy on Christmas Day, fantastic little quad and very well built
Cheers

Helpful and quick no debate very good service

If I could give zero stars I would! Absolute joke of a company!!! Bought 2 quad bikes as Christmas presents, Boxing Day the chain kinked on one and the pull cord come off the other.. company doesn’t have a customer service number so emailed immediately company was closed until 2nd January, eventually replied a week later, I asked to be contacted to resolve… 5 days later still no reply… absolute shambles!!!!!!!!!!!!!!!!!! I want a refund

The deliver was great very fast and cars are great only problem was one car came and the battery was faulty but they have sent a new battery..
good service and fast. Boys love there cars

Great service! Very good communication from start to finish, prompt delivery and responses to queries on email.
Would use this company again, and highly recommend.

Purchased a ride on car for my grandsons birthday in August 2025 in November the motor went i contacted customer support and was sent incorrect motors and a video to replace myself im a grandma not an engineer. Contacted customer service again and was asked to send a video of the motors I did this and have still not received the motors very slow with communication not very helpful and a very sad 4 year old that cant use his car this was very expensive for me and something I saved for im very sad and disappointed with this product wouldn't recommend and still not resolved

Used this company multiple times(unfortunately) the First time years ago I ordered with them and they sent me a damaged bike so I emailed to complain and they did rectify the issue by getting it collected and another sent, couldn't knock the service for this so I used them again believing that if there were any issues they would be there for support. How stupid I was... I bought a bike for my son for Christmas (the exv1) he wanted the same as his big sister had the year before so we specifically went for the same model. The bike was delivered and stored as we bought it a couple months before Christmas. Christmas eve comes we start putting it together and realise it's in fact not the bike we ordered. This is a completely different model. I go onto the website and see the bike they have sent me is considerably cheaper than the one I ordered. Obviously at this point it's Christmas eve, it's my son's main present so I'm like what do I do? I email the company and explain what's happened. They get back to and keep reiterating that the model they sent me is not a cheaper model. I can clearly see on the website it's a lot cheaper than the model I ordered. They go on to tell me that the model I ordered was out of stock at the time of ordering.... It's out of stock and you have it on the website for ordering? Then you continue to pack the item and send it knowing it's not the model I ordered? They have told me multiple times that this item does the same as the other one, completely missing the point that it's not what I ordered. It doesn't matter how many times I converse with them they just keep saying the same thing and it's going round in circles and quite frankly, I can't be bothered. I do not have the time or patience for idiots and these people are idiots, it's like they are literally replying to annoy you with what they say. So I have a look online at the reviews and see negative feedback constantly, I just wish I would have seen this before I ever ordered with them. I will never be ordering from these people again and neither will any of my friends or family, how can a company like this even keep going. AVOID!!

I bought 3 items and kids loved them but sadly on Xmas day one wasn’t working as I had issues with batteries but riiroo responded quickly and sent me another within next working day
Definitely recommend

Good customer service

Quick delivery of the mortor bike we ordered, really good quality product

We bought a Range Rover for our grandson we charged it according to the manufacturer guidelines, but after only a couple of minutes it stopped. I contacted riiroo immediately and with no hesitation they sent a brand new replacement battery. They didn’t question it just apologised and the battery came within two days. Fantastic service.

Very impressed with the service that O received that related to a faulty charging adapter.
I was replied to promptly over Christmas week by email by kayleigh, who not only answered all my questions but rectified my issue too.
Good work kayleigh, top marks

We purchased the 24V RiiRoo ride on Quad as a Christmas Present for our 4 year old Grandson last year, and what a fantastic choice as he absolutely loves it. He has had hours and hour of fun on it, over rough fields and it has proved to be very sturdy.
We had an issue where we broke the wires on the battery charger and RiiRoo customer service promptly replied and supplied us with a replacement unit within just a matter of days.

Great fast delivery.. mint little quad.. the battery kept dieing and I raised the concern 2 days later I have a new battery delivered. I have one happy 5 year old thank you.