Rightprom Reviews 

BUYER BEWARE...I STRONGLY SUGGEST YOU ORDER YOUR DRESS FROM SOMEWHERE ELSE...WORST EXPERIENCE EVER!!!!

I ordered a prom dress for my daughter more than two months ago from RightProm.com and have experienced the worst customer service ever in my entire life! They sent a dress that looked "similar" to the dress that we understood we were ordering (false advertising), and they even agreed it wasn't the same when I initially provided photos to satisfy their return policy guidelines. Now they're basically telling me I should be happy to have such a beautiful and well made dress...what? Bottom line, it's NOT what I ordered no matter how it looks and/or was made...I told them they should have just sent me a tie dyed one and expected me to be happy with it. They even sent me a picture of a dress "similar" to what they sent us trying to tell me that was the dress we ordered. Neither the advertised picture I sent them nor the one they sent me were exactly the same as the dress we received yet they still continue to argue with me about the full refund they should have just issued from the beginning...no questions asked!!!

I am STILL fighting with them via email with a ridiculous amount of excuses on their end as to why they don't owe me a 100% refund and why I should be happy to accept a refund proposal that originally didn't even cover the shipping costs ($25 vs $27.07 shipping) but now slightly exceeds that cost ($45 vs $173.01 total cost).

We've been emailing basically daily for nearly two months and the issue has still not been resolved even after I've agreed to accept just a $90 refund for probably the past month. Yes, that means I agreed to accept a $83.07 loss for something that's their fault and they STILL won't agree to end the nonsense. This company demonstrates so many unethical business practices...DO NOT ORDER FROM THEM!!!

WORST ONLINE SHOPPING EXPERIENCE EVER!

What the dress IS:
Well constructed and quite pretty.

What the dress IS NOT:
SILVER
The image online looks SILVER (no zoom function available). We ordered SILVER. The order details reflect SILVER.

THE DRESS IS GOLD!!!

Non existent customer service:
After much email traffic, I have essentially been told "Tough Luck". We now own a GOLD dress that will NEVER be worn by my daughter!

This website is not legit. I had ordered what was supposed to be my prom dress, and it looked NOTHING like the picture, I was also sent TWO. I have emailed them twice, and tried talking to customer service which was a complete joke. He couldn't even use proper English. This is a misleading company that just wants to make money by selling poorly made dresses.

I'm very pleased with my prom dress. Its customized exaclty at my size and it's exactly what i saw on the screen. I usually dont like buying things online but i really recommend this website for dresses. My dress is simply beautiful. I can't wait to wear it in may and my mom loved it so much she will order a dress as soon as she can too! Thanks!

I bought a dress for my daughter for her 18th birthday party. Ordered on 12/7 it arrived on 12/17. Dress is in perfect condition n I highly recommend u measure n use the chart for buying. She wears a US 10 n this dress is a 14 n it is only a little big but because of the lace up in the back I can mak it fit perfectly. I gave five stars but I do have one complaint, after I placed the order I received no email regarding the purchase nor an email as to when it would b shipped. I had to go on the site n hav a live chat after waiting for a week without seeing an email n it was then I found out the dress was already shipped.

Beautiful dress :)

My daughter does pageants and we wanted to get a dress that would make her look like a queen, this dress is more beautiful that words can discribe! I am so pleased and can't wait to see her wearing it on her pageant weekend!

This company is above and beyond the best. I ordered my wedding dress last minute , my wedding was on a friday and i ordered my dress the same week on that Tuesday. I received my dress on Wednesday and it was perfect. No damage, fit perfect, the online customer service representative (Joe) was Awesome. He stayed on the phone with me until all my questions was asked and walked me through the ordering process. The quality of the dress was something out of a magazine. I'm truly lucky and grateful to have found this company. Thank you so much rightpromdress.com I will be using your service for all my up coming events.

I have had many problems ordering online and I only had a month to plan my wedding so I was freaking out because no store could have my dress in time so I had no choice but to shop online. My sister-n-law called me and said she ran across your site so I should look for myself. I fell in love with a dress and when I ordered it I put in the wrong measurements I did not double check but a week later I get an email from your site and it says they feel something isn't right with the measurements I sent and asked if I could resend them so I sent them the right one. Then I start freaking out because it was October 14th and I am getting married in two weeks but my order said still processing so I email you worried and I get an email right back telling me its okay you guys understand but I had nothing to worry about it was almost finished and I'd have it before I knew it. October 15th at 8pm I get an email stating my dress had been shipped then this morning October 16th the FedEx man is knocking at my door. I was so excited I tried on my dress and it was perfect I kept it in for an hour. I fell in love all over again and I will be sure to recommend your site to my sister and four friends that will be getting married next year and anyone else I know who needs a dress from here on out. I will also continue to use your site. You guys are awesome and I'm so glad I ordered my wedding dress from you.
-Shianna

This dress that was made specifically for my daughter is beautiful. The beautiful details in the dress and the color is a perfect match to what she picked . They contacted me on certain details for the dress which was greatly appreciated . Outstanding workmanship on the dress. Awesome job :)

I am pleased with the dress that came for my daughter's homecoming dance. All of my questions were promptly answered through email and chat. The dress is nicely done. The only thing they need to state more directly is that you have to pay extra for "if purchased today, you will have the dress by this date." Overall, I had a good experience.