I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
Company replied
Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
Company replied
Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RIFT Refunds
Hi Jana, We are so pleased to hear that your claim was processed quickly and effectively. Thank you for sharing your positive experience with us! Kind Regards, Sinead
Reply from RIFT Refunds
Hi Thomas, We're so happy to hear we've helped you recover funds over the years. Thank you for your kind words! Kind Regards, Sinead
Reply from RIFT Refunds
Samuel, We are delighted to hear that you had such a positive experience with your refund and found our staff to be friendly. Thank you for your kind words! Kind Regards, Sinead
Reply from RIFT Refunds
Hi, Bamidele, We're so glad to hear our process was efficient and our staff was helpful. Thank you for your kind words! Kind Regards, Sinead
Very understanding and informative…
Very understanding and informative expert Nikki Yeung did a great job.
21 August 2026
Unprompted review
Reply from RIFT Refunds
Hi, We're so happy to hear that our expert was understanding and informative, and did a great job. Thank you for your positive feedback! Kind Regards, Sinead
Easy to work with
Easy to work with, just sent over some details and Rift did all the work. Will use them again in the future
21 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Calum, We are so pleased to hear that you found our service easy to work with and that we could take care of everything for you. We look forward to assisting you again in the future! Kind Regards, Sinead
Was my 11 th year with rift
Was my 11 th year with rift. Never a problem. Great job. Really appreciate all there help.
21 August 2026
Reply from RIFT Refunds
George, We're so happy to hear about your 11 years with us and that we've consistently provided a great experience! We truly appreciate your kind words. Kind Regards, Sinead
It took a few weeks to get the claim…
It took a few weeks to get the claim into the Tax Specialist from when i submitted the claim. However from the first contact with Silviva the claim was calculated and finalized on the same day. Excellent, trustworthy service. No complaints.
21 August 2026
Unprompted review
Reply from RIFT Refunds
Hi, We're so happy to hear that our service was excellent and trustworthy! We appreciate you acknowledging the quick resolution once your claim reached our specialist. Thank you for your kind words. Kind Regards, Sinead
Always very friendly & professional…
Always very friendly & professional service, tax issues resolved without the headaches, highly recommended!
21 August 2026
Reply from RIFT Refunds
Hi Duncan, We're so pleased to hear that you found our service friendly and professional. It's wonderful to know we could resolve your tax issues smoothly. We truly appreciate your high recommendation! Kind Regards, Sinead
Good communication
Good communication. Clear instructions to gather all relevant information. Everything was explained clearly aswell.
18 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Javil, We're so glad to hear that our communication was clear and that everything was explained well. Thank you for your positive feedback! Kind Regards, Sinead
Clear and instructive ..helpfull and…
Clear and instructive ..helpfull and we'll mannered ..quick to respond and overall good service thanks.
20 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Bryan, We're delighted to hear that you found our service clear, instructive, and helpful. We're also pleased that our team was quick to respond and provided overall good service. Thank you for your positive feedback! Kind Regards, Sinead
I was truly delighted with the service…
I was truly delighted with the service that I received. I would like to make a special mention to Ronny who was my advisor through the process and helped me and updated me every step. Thank you.
20 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Graeme, We are so happy to hear that you were delighted with the service you received. It's wonderful to know that our advisor kept you updated every step of the way. Thank you for your kind words! Kind Regards, Sinead
The manegment
Everything good was happy enough with the services sent statments thay did the rest
14 August 2026
Reply from RIFT Refunds
Hi Stephen, we're so pleased to hear you were happy with our services and that everything went smoothly for you. Thank you for your positive feedback! Kind regards, Edward. Rift
The RIFT review
Very helpful always would recommend and will always use again in the future
14 August 2026
Reply from RIFT Refunds
Hi Garry, Thank you for taking the time to leave a review of your experience, we hope that you are enjoying your refund. Kind regards, Edward. Rift
Staff Helpful
Sam was very helpful, he explained the process well and was very quick in getting back to me with any queries. He also was very eager to get my refund moving which helped.
19 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Maddi, thank you so much for your review, we really appreciate it. We are extremely happy to hear that Sam has assisted in making the process easy and quick. We hope that you are enjoying your refund. Kind regards, Edward
They did all the hard work
They did all the hard work, I added a few documents to the website and then all of the other work was done.
14 August 2026
Reply from RIFT Refunds
Hi Thomas, We're so glad to hear that our efforts made the process easy for you! Thank you for your wonderful feedback. Kind Regards, Sinead
Thank you. Really easy and helpful by the staff.
Got some refund which is really good.
18 August 2026
Reply from RIFT Refunds
Hi Anasa, We're happy to hear that you received your refund. We appreciate your positive feedback. Kind Regards, Sinead
My customer service mr James
My customer service mr. James was very helpful to and made my experience wonderful
17 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Kemar, We are so happy to hear that our team member provided you with such a wonderful experience. We appreciate your kind words! Kind Regards, Sinead
Great Service
Sam was great. got my refund pretty quickly with the option to get the funds transferred next day due to being a returning customer, would highly recommend rift
17 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Charlie, We're so glad to hear you had a great experience and received your refund quickly, especially with the next-day transfer option as a returning customer. Thank you for your high recommendation! Kind Regards, Sinead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.