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Ridgewayfrozen Reviews 

446
•
TrustScore 4.5 out of 5

4.6

Pet Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional packaging that consistently keeps perishable pet food completely frozen solid during transit. People also note that the online ordering process is remarkably smooth, and the animal food products are reliably top quality, fresh, and competitively priced. However, some people mentioned experiencing occasional courier delivery delays that caused parcels to thaw, while others received damaged goods or flawed packaging. A few reviewers also encountered unexpected billing errors or faced difficulties when trying to resolve transit mistakes with support.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Product

Customers consistently note positive experiences with product quality, expressing complete trust and... See more

Quality

Reviewers mention positive feedback about quality, expressing complete trust and satisfaction with the... See more

Order

Customers had positive experiences with order processes, highlighting competitive pricing and very easy... See more

Service

Consumers find service to be exceptionally positive, consistently praising the fast shipping, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more

Rated 5 out of 5 stars

Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more

Rated 5 out of 5 stars

Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more

Rated 5 out of 5 stars

I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more

Company details

  1. Pet Supply Store

Written by the company

For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

446 reviews

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4.6

All reviews

(446)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and efficient service with…

Excellent and efficient service with prices you cannot beat! High quality feeders packed perfectly and delivered promptly aswell as attention to delivery details. Massive thanks for the discreet packaging as the neighbours may not like to know about my personal zoo! Will be using Ridgeway for all frozen orders and beyond from now on.

28 April 2024
Rated 4 out of 5 stars

Rats are normally good to be fair but…

Rats are normally good to be fair but I've had a few times where I've had split oe damaged packaging and the insulted box has been split on a few time but I think that's more transportation , but something like some gaffer tape around the bottom of the boxes or something to protect the corners maybe

28 January 2024

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