Ridestore Reviews 

I ordered my coat to the wrong address and used their online chat to try and sort it out. Even though it was 11pm someone was there to change the address straight away. Then they kindly upgraded my postage to first class even though the mistake was completely my own. The parcel arrived early and to the right address!

They really are leading the way in customer service standards. Other companies can learn a lot from these guys, I'll definitely be ordering from Ridestore again! Thank you, keep it up!

I’m very impressed. I bought the Montec Doom Jacka Snow Light as a gift for my boyfriend, everything was good: product quality, team support. I didn’t expect this, so I thought that I must leave a good review because they deserve! Thank you Ridestore, what a good experience! I will surely suggest your site to my friends and family.
My English is not so good so I will explain this in Italian too, with a few words: fantastico, ottimo!!!

I bought the puffa jacket first for it being stated as waterproof and warm, but it was only one of these thing, the page stated that the jacket was 15000mm waterproof snd this is more like 5mm waterproof one drop of rain and inwas drenched. So I was given a replacement the adept jacket which was waterproof but them had no insulation. So another problem. I was them pass onto management where I spoke to someone called Tom who gave me plenty of options I changed to a montec coat and a don't hoodie. The montec coat, the lycra stitching on the storm flaps all came out snd then the dope hoodie just decided to let all its stiching go and after washing it on the recommended setting on the label even more stitching fell out and now has holes everywhere. I was then sent a new hoodie of my choosing which thus far hasn't fallen to bits yet but I'm currently holding out to find it one day has decided to let all its stitching out. I was disappointed but also pleased with my service. I have dope products from 2 years ago thats never had a stitch gone wrong and this time it all seem to go wrong

An absolute pleasure to be a customer! I normally don’t write a review online cause most of the experiences are mediocre and quite frankly, are what you’d normally expect as a customer. However, with Ridestore, my experience has been exceptional and outstanding, right from placing the order, to receiving and returning some of the products I ordered in different sizes. I love the products and their quality but more importantly, the customer service and the team behind it has been awesome. Kudos to you guys, fantastic teamwork and a great company. Keep up the great work and I’ll happily recommend you to many more. Thank you!

I would give 20 stars if I could! Very good quality products, an amazing customer service and I mean it! The girls stayed in touch after the purchase to make sure that I am happy and helped understand the ratings of waterproofing of my jacket. Honestly, every single online seller should learn from these guys. I will DEFINITELY be buying again! I strongly recommended this shop to get your gear sorted

Thank you very much Ryan, Julia and the rest of the Ridestore team for the wonderful customer service and shopping experience!

These guys are absolutely amazing!

1st off there clothing is so nice and the quality is amazing seriously! I just ordered a snapback cap and was told it would arrive 3 4 days after Xmas which was fine but received it today! The next day!

I even texted the number I got the tracking from and I got a quick response everytime! I'm shocked with pleasure! Ther Dope collection is great and the info on each item is great. I'm a true fan of the ride store now! Great service and products are of an exceptional quality! Meery Christmas

Ok - so, I’ve left a review for these guys before and that was also positive, but I have to shout about this place. Literally within 15 mins of anything I order I get a text from one of the team telling me my order had been packaged. So I text back ‘thank you and merry Christmas’ and they message me back the same! This is EXACTLY what excellent customer service looks like and the BEST online experience I’ve ever received which is why I keep coming back. Not only that, but the one and only time there was a small delay in one of my orders they not only informed me immediately, but they also sent me another one on next day delivery to make sure I got my package ASAP!!! Well done Ridestore - you’re doing it right!!! Thanks to all the team!

I have to say that customer service here is absolutely amazing. And the products are outstanding. Thank you for being awesome!

Quick efficient well wrapped perfect service from xmas

Love it! Amazing quality products and the best customer service! I can’t get enough of their stuff - outdoor trousers, fleeces, jackets. And every time I order I get the best customer service. Delivery times could be a little quicker but it’s always worth the wait!

Great, personalised costumer service! Haven’t had such an attentive and truly caring costumer service at an online shop in a long while. Makes such a big diference! Thank’s guys!

I bought some DOPE skiwear from the Ridestore, after a few days I noticed a hole forming in the pocket, nothing major but it made me worry about the quality. The customer service was top-notch, you got to speak to an actual human being and they gave me loads of options for sorting the problem. We've shopped at Ridestore loads since then, never underestimate the power of customer service!

Just received my Cozy 2 Hoodie. Great website, delivery on time, and a SUPER comfy hoodie. Love your stuff and will definitely be getting more. I've just put you on the Christmas list :)

Right joined up today, had a few questions, to be totally frank, it’s been years since I’ve experienced customer service like this, I had to chat about orders to a couple of staff on chat, yes it’s txt, but seriously friendly and normal honest etc , I’ve just had 2 txts confirmation on boxing and shipping. Well written , in a nice way...yeah I get you others offer this too. But this is nice , not robotic. Hey I’ve not even had my good delivered and I’m happy,

First class experience, seriously

I'd like to order some products but first i want to know if you send products in Greece and how many,more or less,would be the days for the delivery.thanks!

Our household has ordered from ridestore 4 times now and I have to say the customer service is the best I’ve ever experienced.
For example I ordered something this afternoon and an hour later I get a text saying it’s packaged and on the move. I had to return one item once as it was too big, return was free and super smooth so can’t fault them. On top of this the quality of the products are amazing. Highly recommended

I rarely leave reviews for any business however Ridestore's service was so exceptional I felt compelled to. I read these Trustpilot reviews myself before ordering from Ridestore as was skeptical as had never ordered anything from the site before.
Their customer service is first class, very easy to contact, quick delivery and also quick, free & hassle-free returns, money was back in my account within a week of returning some of my order (i ordered a few sizes to see which was suitable). Loved my purchases also - great quality. Cannot recommend Ridestore enough - will definitely purchase from them again.

I ordered the Dope Adept snowboard jacket recently. There was a slight delay with my delivery, this was to do with the delivery company....BUT I didn’t mind at all because the customer service from these guys is absolutely second to none, as soon as I wanted to enquire about my order, I was able to chat to someone who was straight on it! I’ve never ever had customer service like it, ever! It’s been an absolute pleasure dealing with Ridestore and my jacket really is Dope, love it so much. Thanks so much guys! Victoria

Great products but customer service is a nightmare- my parcel has been stuck in Germany for several days and nobody could give me any feedback on when I can actually expect it. I am reasonable, I know things can go wrong and that's fine but all I got from customer service was pretty much: 'oh, can you wait another 3 days and see what happens?'. I would think twice before ordering again.