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Riderzon provides the ultimate online equestrian shopping experience. Founded by the team that brought Samshield Helmets to the North American continent, Riderzon strives to provide the best equestrian brands at the best prices. Specializing in Samshield, Flex-on, Arion Tack, Seaver, Veltri and Lilo Belts, Riderzon understands the needs of themodern equestrian and strives to provide the best customer service possible.
United States
4.2
17 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I Can’t say enough good things about this company. I purchased an air vest from them that I ended up having an issue with. I called and spoke with a live person who directed me who to talk with. That person responded within 6 hours. They gave me different options to rectify the situation, where I was able to choose. They were extremely helpful, courteous and very prompt.
Will definitely be ordering from them again!!
Excellent value for money. However, I would recommend you pay on the gate to avoid paying an unnecessary booking and handling fee online.
Price was unbelievable and the deliver was fast!
Unfortunately 2 of the items I ordered were no longer available
Very fast to answer any questions
I would not use this company - no communication- descriptions are not what the item is - will never waste my my time here again and I encourage others to use a more reputable company
Update was contacted by Jessica and was lovely and very helpful. I’m not sure which company she is with but would happily work with her again
Reply from riderzon.com
We are very sorry to hearing this. Our web site is pretty clear. We are an independent e-commerce and we are products from brands we trust. We are using the brands descriptions and pictures following their request. We sold quite some of this products and none were return. These items are on final sales, 75%, and are technically not returnable or refundable. We answer all your email and request and we offer you the option to check the items you return without informing you and make sure they match the product description. Our warehouse is currently working on it and we will get back to you to inform you if we will process with a refund. Thank you for your time and understanding. Best regards. RZ Team
It’s my first time buying from
Riderzon. It was fun, easy and they kept me posted on the arrival of my products all a long the way. They also sent me a gift. I’ll be following them and making their company my go to.
Wonderful prices and amazingly fast shipping! I was skeptical at first but made another order shortly after the first one arrived. Thanks so much! Happy customer!
Great customer service and good prices on high quality tack. I will shop here again.
Great product selection. Quick shipping and delivery.
Sent me the wrong product and never responded to my request for a refund/exchange.
I have made a few recent purchases here, and had a few questions of which they replied promptly and were very helpful. Response and service has been excellent! Quick shipping, lovely high quality tack.
Product (wither pad) arrived quickly. High quality craftsmanship and functions as described, lifting my saddle slightly to free my young mare's shoulder. We both say "thank you!"
Deceptive return policy - proceed with caution.
Reply from riderzon.com
We apologize for your experience on Riderzon. At Riderzon we strive to bring our customers the best brands at the best prices. We are sorry our 40% off sale on tack did not meet your expectations. Unfortunately when we list products on sale we are making room for new inventory and cannot accept returns. We are very open with our return policy and our Return & Exchange Policy for On Sale Items which can be found on our Customer Care page here https://www.riderzon.com/customer-care.
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