Andy Reviews 1,455

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting drivers who go above and beyond. The service is frequently described as efficient and reliable, with many appreciating the smooth booking process and timely communication regarding driver details and arrivals. People also commend the comfortable, clean vehicles and the overall ease of their journeys. However, some customers also noted occasional issues. A few reviewers mentioned instances where the driver went to the wrong terminal or dropped them off at an incorrect location, leading to inconvenience. There were also isolated reports of drivers not providing pre-paid child seats or arriving at the wrong time, though these seem to be rare occurrences.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise drivers for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the punctuality,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising drivers for being on time or early,... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers consistently found the booking... See more

Location

People report positive experiences with location. Customers appreciate the drivers' punctuality and ability... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent communication and service. There was a rockfall closing the road from Toulouse to Andorra which meant a huge detour, but we were kept informed of the situation the whole time. We then change... See more

Rated 5 out of 5 stars

My driver on January 4, Juan was wonderful! He came 5 minutes before the scheduled time, kindly helped with my luggage, drove carefully and effectively and was a true gentleman. My driver on Jan... See more

Rated 5 out of 5 stars

I just wanted to send a quick note and let you know that our driver Abdul Waheed was fantastic. He was professional, on time and was a very careful driver. He was a true professio... See more

Rated 5 out of 5 stars

Great experience in general! Very quick and easy booking system. Loved that I received constant updates about the driver and his way to us, and that he has arrived. The driver was extremely profession... See more


Company details

  1. Transportation Service

About Andy

Written by the company



At Andy, we specialize in taking you places, whether it's from city to city, airport to city, or any point of interest within a city, in Barcelona, Andorra, Madrid and Valencia.

Our drivers are carefully selected to make your long-distance trips as enjoyable as possible, and our 24/7 travel agents are always available by chat, so you don't have to wait.

Book in advance and pay online with your credit card. The best part? The price is all-inclusive, so you won't get hit with any extra fees or hidden costs.

Book your ride now

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Reliable service

Reliable service. Great contact. Lovely clean, comfortable vehicle. The driver was pleasant and lifted the cases in and out of the minibus.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant! Andres sent message with photos and clear instructions and directions to the meeting point on arrival.
He is a very professional , punctual, pleasant, friendly, informative, interesting and very safe driver. Comfortable trip both ways at the beginning and end of our holidays. Will recommend him any day to visitors and friends.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service!

Good service to receive information on forehand about who your driver is and information about his location when he's on his way to pick you up. Our driver was friendly and early. The car was very comfortable with charging possibilities and complimentary bottles of water.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent reliable safe service

The whole process from booking online, to the updates on the taxis arrival with detail of the driver were excellent.
The driver was, Andres, was also extremely friendly and drove very carefully

18 July 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

We had a great ride! The driver was very polite and professional throughout the journey. The car was clean, comfortable, and even had bottled water available, which was a thoughtful touch. The driver was also very helpful, making the whole experience smooth and pleasant. Highly recommended!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Booked two transfers with Andy

Booked two transfers with Andy - Sitges to Tossa de Mar and Tossa de Mar to Barcelona airport. Excellent service for the best price. Our driver Victor Sanchez Madolell went above and beyond. Great car, service, right on time. Excellent information feedback all the way. I will definitely use Andy again. Thank you.

21 July 2025
Unprompted review
Rated 4 out of 5 stars

Need to improve communication

I requested a car. They charged my card and said I would receive confirmation in an hour. I sent 2 emails and one contact through the app with no response. They finally reached out and confirmed booking (about 24 hours later). Communication needs to be better.

Josep our driver was on time and great. I would use again.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Driver was early, friendly, and ride was uneventful

Overall had a good experience. The driver was early, the price was competitive, our ride was uneventful, and our driver was friendly. The Andy site could be better (Transfeero has a much better app and website experience), but overall, I'm rating the ride.

16 July 2025
Unprompted review

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