Richmond Motor Group - Hyundai Portsmouth Reviews 

1,567
TrustScore 5 out of 5

4.8

Hyundai Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB


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Rated 5 out of 5 stars

Harry Khan is a brilliant salesman, so personal and friendly. Remembers all the little details and makes buying a car so pressure free - goes through all the options and works out the best for the cus... See more

Company replied

Rated 5 out of 5 stars

I returned to Richmond Hyundai Portsmouth with some questions about my Inster 2 which I have had for 10 days - they were brilliant answered all my queries and didn't treat me like an idiot for clarify... See more

Company replied

Rated 5 out of 5 stars

Came to Richmond Hyundai to trade my car for a new Hyundai Tuscon, Harry Khan was tje representative we delt with and was faultless from start to finish, went above and beyond to get the right deal f... See more

Company replied

Rated 5 out of 5 stars

Your service advisor Lisa at your Portsmouth Branch was extremely helpful when I was unable to collect my car. She went over and above to deliver my car on a Friday night. I hope she is recognised as... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Hyundai Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom

  • 02392 221 441

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,567)

1,705 reviews in the last 12 months

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Rated 5 out of 5 stars

Came to Richmond Hyundai to trade my…

Came to Richmond Hyundai to trade my car for a new Hyundai Tuscon, Harry Khan was tje representative we delt with and was faultless from start to finish, went above and beyond to get the right deal for us.
Would definitely recommend Harry to anybody in the Hampshire area looking to buy a Hyundai

24 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We are so pleased to hear about your fantastic experience! It's wonderful that our team member was faultless from start to finish and went above and beyond to get the right deal for you. We're delighted you would recommend them!

Rated 5 out of 5 stars

OP best man

OP best man, always nice to chat with, honest and transparent, please refer to him

24 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We appreciate your five-star rating! We're delighted to hear that our team member was always nice to chat with, honest, and transparent.

Rated 5 out of 5 stars

OP has been brilliant

OP has been brilliant, sold me my second car, really good customer service, thank you OP.

23 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so pleased to hear that you had such a brilliant experience with us for your second car purchase. Thank you for your kind words about our customer service!

Rated 5 out of 5 stars

Op gave great customer service

Op gave great customer service

23 September 2026
Unprompted review
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Reply from Richmond Motor Group - Hyundai Portsmouth

We are so glad to hear that our team provided you with excellent service. We appreciate your kind words.

Rated 5 out of 5 stars

Great customer service by OP answered…

Great customer service by OP answered my questions with a professional manner sold me the last car I bought from him 3 years ago, looking forward to buy one again soon

23 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so pleased to hear about your positive experience and that we were able to assist you professionally! We look forward to helping you find another great car soon.

Rated 5 out of 5 stars

OP HAS BEEN BRILLIANT

OP HAS BEEN BRILLIANT. BOUGHT A BRAND NEW CAR FROM HIM, THANK YOU OP

22 September 2026
Unprompted review
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Reply from Richmond Motor Group - Hyundai Portsmouth

We're so pleased to hear that you had a brilliant experience and purchased a brand new car. Thank you for your positive feedback and the five stars!

Rated 5 out of 5 stars

Very good excellent service

Very good excellent service

22 September 2026
Unprompted review
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Reply from Richmond Motor Group - Hyundai Portsmouth

We're so happy to hear that you experienced excellent service. Your positive feedback truly brightens our day!

Rated 5 out of 5 stars

Came into the dealership last week to…

Came into the dealership last week to look at financing a new car. Zander was the one the helped me and it went flawless from start to finish. Have been coming here for years for my cars and the service I receive keeps me coming back.

21 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so pleased to hear about your flawless experience with financing your new car! It's wonderful that our service keeps you coming back to us year after year.

Rated 5 out of 5 stars

The whole sales team were very good…

The whole sales team were very good from start to finish. Can't thank Nicola Pert enough.

12 September 2026
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We appreciate your fantastic review and five-star rating! We are delighted to hear that our sales team was very good from start to finish.

Rated 5 out of 5 stars

Harry was great!!

Harry was great! I was hesitant buying a used car again due to problems in the past but Harry made the process so easy! 100% recommend him for future car deals and will be going back to him in the future!

18 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so pleased to hear that your experience with us was a positive one, especially after past difficulties. It's wonderful to know that the process was made easy for you and that you would recommend us for future car deals.

Rated 5 out of 5 stars

Harry Khan is a brilliant salesman

Harry Khan is a brilliant salesman, so personal and friendly. Remembers all the little details and makes buying a car so pressure free - goes through all the options and works out the best for the customer. Bought both cars from him and would buy again. Hyundai cars have never let me down, my i20 drives beautifully and no issues after 2 years. Now onto a bigger model!

18 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We are so pleased to hear about your fantastic experience with us! It's wonderful that your car purchase was pressure-free and that you felt well-informed. We appreciate your continued trust and high recommendation.

Rated 5 out of 5 stars

Happy with the service Harry gave has…

Happy with the service Harry gave has been very helpful throughout the process will recommend him for your new car

18 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so glad to hear you were happy with the service provided and found our team member helpful throughout the process. We appreciate your kind words!

Rated 5 out of 5 stars

OP has been brilliant

OP has been brilliant, looked after me by choosing my next Tucson, very pleasant experience. Thank you OP

18 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so happy to hear you had a brilliant and pleasant experience choosing your new Tucson. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I returned to Richmond Hyundai…

I returned to Richmond Hyundai Portsmouth with some questions about my Inster 2 which I have had for 10 days - they were brilliant answered all my queries and didn't treat me like an idiot for clarifying little points and could not be more happy. well done O.P. full marks for customer service.

17 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We are incredibly pleased to hear about your positive experience and that our team was able to answer all your questions. It's wonderful to know you are so happy with our customer service!

Rated 5 out of 5 stars

Op great customer service skills and…

Op great customer service skills and made a great coffee.

17 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We appreciate your five-star rating and are so glad to hear you received great customer service and enjoyed your coffee. Thank you for your feedback.

Rated 5 out of 5 stars

Harry was very professional and helpful…

Harry was very professional and helpful will recommend him for your next car.

17 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so pleased to hear that our team member was professional and helpful. We appreciate your recommendation and positive feedback!

Rated 5 out of 5 stars

We had a fantastic experience dealing…

We had a fantastic experience dealing with Harry Khan. We first met Harry about a month ago when we visited the dealership to look at the vehicle. From the very beginning, he was incredibly helpful and informative, but what really stood out was that he never pressured us into making a decision. He gave us all the information and advice we needed and allowed us the time to decide what was right for us.

Once we decided that this was definitely the vehicle we wanted, we returned to the dealership on Saturday and Harry was just as helpful, kind and patient as he had been the first time. He went through all the options with us, answered all our questions and made sure we understood everything before moving forward.

We had our 2-year-old with us, which definitely made the process a little more chaotic 😂, but Harry was so patient and understanding throughout it all. Despite the craziness, we got there in the end!

We are extremely happy with our vehicle and, just as importantly, with the service we received. Harry genuinely made the whole experience feel comfortable and stress-free. He is a credit to the dealership, and we would happily recommend him to anyone looking for a vehicle.

Thank you so much, Harry, for all your help, patience and kindness. We really appreciate it! 😊🚗

12 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We are absolutely delighted to read your wonderful feedback! It truly makes our day to know that your experience with us was so positive and stress-free. We always strive to provide a comfortable and pressure-free environment for our customers, and we are so pleased that this was your experience. We understand that bringing a little one along can add an extra layer of excitement, and we appreciate your patience and understanding throughout the process. Your kind words are a great encouragement to our team, and we sincerely thank you for recommending us. We truly value your appreciation!

Rated 5 out of 5 stars

purchased a brand new kona from Zander…

purchased a brand new kona from Zander and the process from start to finish was great. Highly recommend.

15 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We are so happy to hear that your experience purchasing a new vehicle was great from beginning to end. Thank you for your high recommendation!

Rated 5 out of 5 stars

Service Advisor

Your service advisor Lisa at your Portsmouth Branch was extremely helpful when I was unable to collect my car. She went over and above to deliver my car on a Friday night. I hope she is recognised as a valuable asset to your company.
Wendy

11 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so glad to hear about the exceptional service you received from our service advisor. It's wonderful that they went above and beyond to deliver your car, and we truly appreciate you recognizing their valuable contribution to our team.

Rated 5 out of 5 stars

Dealing with Zander through the process…

Dealing with Zander through the process of exchanging and refinancing to a new car, he made it an easy process and helped with any questions we had.
Top marks to him, an asset to the team

12 September 2026
Unprompted review
Richmond Motor Group - Hyundai Portsmouth logo

Reply from Richmond Motor Group - Hyundai Portsmouth

We're so glad to hear that the process of exchanging and refinancing to a new car was easy for you. It's wonderful that our team member was able to help with all your questions.

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