What a beautiful whisky glass
What a beautiful whisky glass which I purchased for my husband on our 10th anniversary. Glad came in a lovely box and was delivered on time. Quality is beautiful. Thank you
26 February 2026
Unprompted review
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Company details
Written by the company
At Richard Brendon, we strongly believe that a lovely cup of tea should begin, whatever the occasion, with a truly lovely cup. We believe that any wine will taste finer in the right glass, and that tableware crafted with care and chosen with love makes the simplest of everyday pleasures more enjoyable, more magical and more memorable. With exceptional design, extraordinary craftsmanship and the highest quality materials we create timeless tableware which is as good as it can possibly be. Specialising in bone china handmade in Stoke-on-Trent, and mouth blown crystal produced by the most highly skilled craftspeople around the world, our products are made to last, designed to be treasured and intended to be enjoyed. Every day.
Contact info
United Kingdom
- info@richardbrendon.com
- richardbrendon.com
3.8
Great
11 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor
We were trying to replace our Villeroy & Boch tumblers with something made in UK. Sadly we received a tumbler made in Slovenia. Richard Brendon of London. The website is very miss leading
7 January 2026
Unprompted review
Reply from Richard Brendon
Hello Peter,
Thank you for taking the time to get in touch. We’re very sorry to hear that your experience hasn’t been a better one on this occasion.
I can see that you purchased one of our Diamond Tumblers. This collection is made in Slovenia, as outlined in the 'Craftsmanship Story' section of our product page. We work closely with highly skilled workshops there, which we proudly champion as some of the world’s leading producers of mouth-blown crystal.
That said, we completely understand your preference for UK-made products and appreciate you sharing your feedback. We’re always reviewing how information is presented on our site and value insights like yours as part of that ongoing process.
We wish you a very happy and healthy 2026.
Amazingly prompt delivery
I have a fleet of the exquisite Jancis Robinson wine glasses and ordered some as a gift for my father. The order was placed on December 13, potentially too late for delivery by Christmas. But the order went out on December 15 and arrived at my home in Southern California on December 17. Amazing!
17 December 2025
Unprompted review
Reply from Richard Brendon
Thank you so much for taking the time to share this.
We’re delighted the glasses arrived in time and so pleased to hear the Jancis Robinson collection is a favourite in your household. All the very best.
Wine glasses
I came across this brand after using the fine bone china in hotels in London and harrods.
Superb universal wine glasses especially if you want something that’s solid in the dishwasher.
Brilliant customer service thank you Natasha
Definitely buy again
2 December 2025
Unprompted review
Reply from Richard Brendon
Thank you so much for the kind words. We love hearing how our pieces are discovered out in the world and we’re delighted the wine glasses have earned their place in your home.
We’ll be sure to pass your thanks on to Natasha, and we look forward to welcoming you back again soon.
Richard Brendon has lost its edge
can no longer recommend Richard Brendon. The glassware I recently purchased is significantly lighter and feels less substantial than the pieces I bought two years ago, making it impossible to extend existing sets without a visible difference in quality. Prices have risen while standards seem to have declined. It’s disappointing to see such inconsistency from a brand that once stood for craftsmanship and quality — especially when other suppliers now offer better products for the same price.- Thank you for responding. While I appreciate that handcrafted pieces can vary, the change I’ve noticed is not a minor variation — the newer glasses are visibly lighter and feel less substantial than before. That shift fundamentally alters the character of the product and makes it impossible to extend existing sets consistently. If this is now a deliberate design change, it would be helpful for customers to know, as it impacts both quality perception and purchasing decisions.
21 October 2025
Unprompted review
Reply from Richard Brendon
Dear Gina,
We're really sorry to hear that your recent experience has been disappointing. We're committed to exceptional craftsmanship and quality, and whilst there will be small differences over time due to the handcrafted nature of our work, we do continually seek to ensure continuity and the very best standards. For us, lighter products signify high quality as we focus on ultralight materials and gossamer thin rims in order to enhance the drinking experience.
We'd love to hear from you and understand what you've experienced more specifically so that we can address it for you. We'll be in touch.
Some minor faults, overall outstanding
I am a long-term customer of the tea cups and glassware/bar ware. I return when I can justify the expense! The quality is outstanding and I cannot find tumblers (fluted or crystal) that match the quality. More recently I have had a minor issue with delivering items I did not order and the issue was dealt with very quickly with minimum inconvenience to me. The most recent fluted tumbler did have an inconsistency in the rim of the glass with a 1-2cm section which was very thin. I have not returned it due to various reasons. I just feel the company may need to keep up to speed with their quality control processes given the prices. But overall, just outstanding glassware.
22 March 2025
Unprompted review
Reply from Richard Brendon
Thank you so much for your continued support and kind words, it truly means the world to us. We’re very sorry to hear about the issue with your recent Fluted Tumbler. This is certainly not what we’d expect, as we pride ourselves on the quality of every piece we create. Please rest assured we’ve shared your feedback with our design and operations teams to review carefully.
We’re so pleased to hear the customer service team resolved your delivery issue swiftly, and we really appreciate you taking the time to share your experience so thoughtfully. If there’s ever anything else we can do, we’re always here to help.
Great product
Great product. Customer service was also excellent resolving a problem with my order. Would not hesitate to buy from again.
6 February 2025
Reply from Richard Brendon
Thank you so much. We’re glad we could help and hope to see you again soon.
Reply from Richard Brendon
Thank you so much for your kind feedback, we’re so pleased to hear your order arrived quickly and safely!
Beautiful glassware
The glassware is beautiful, quite possibly the finest wine glasses I have ever bought & I’m sure the wine tastes better when you drink it from this wine glass.
Elegant packaging and fast delivery too.
3 January 2025
Unprompted review
Reply from Richard Brendon
Thank you so much for taking the time to reach out to us and for your kind words. We’re thrilled you love the glassware and agree that wine tastes even better from the Universal Wine Glass.
Reply from Richard Brendon
Thank you, Gil.
The best glasses I have drunk from
The best glasses I have drunk from. Really excellent for red and white wines.
28 February 2025
Reply from Richard Brendon
Thank you, John! We really appreciate it.
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