Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
They need to sort their website out because my telephone number on my Rias account had changed somehow, and the icon to modify it or even get into to do it was greyed out, which I suspect was due that... See more
No paperwork to deal with so very easy claim and car was returned in very good condition following repairs. Courtesy car was excellent with no mileage restrictions.
Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .
Company details
Written by the company
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Contact info
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, United Kingdom
- motor@rias.co.uk
- rias.co.uk
4.3
Excellent
13K reviews
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Not a Helpful procedure
The person contacted at RIAS refused to help me obtain my new insurance.
The company had access to my documents but insisted that I search for my NCB myself.
12 June 2026
Reply from RIAS
Good morning Ann,
When applying for a policy in your own name, we require proof of the no claims discount that you have earnt to verify the entitlement declared on the quote application.
We do not have access to your previous Insurers documents, so if you have had another policy with us in your own name then please contact us via Live Chat so we can discuss this.
If your previous policy was with someone else, we require the proof from them that we provide guidance for, on the correspondence we send you, and via our website.
If you have not had a policy in your own name within the last 2 years, then please note you would not have any no claims discount so this would also require a conversation to be had.
Please either call us on 0345 650 1212 or speak with us via Live Chat and we can look further into this for you.
Kind regards,
DM, on behalf of the RIAS Team.
Have been with them for many years
Have been with them for many years . Everything dealt with perfectly and lively polite staff
5 May 2026
Happy Norfolk customer
Competitive pricing, I had to change the debit card details and found this very easy to do. I find the website very easy altogether and can navigate through without difficulty. Very happy with Rias altogether.
26 May 2026
Unprompted review
Very expensive difficult on line charge…
Very expensive difficult on line charge for everything
6 June 2026
Reply from RIAS
Hello,
Thank you for finding the time to leave this review. Any change could have an impact on the premium as most changes are rating factors.
However, if changes are made via your online account, there is no admin fee charged for these changes. It would just be the cost for the change in cover.
Kind regards, JC.
Reply from RIAS
Hello Andy,
We appreciate your feedback.
If you would like to discuss anything further, please do not hesitate to get in contact. We would like to discuss this with you.
Kind regards, JC.
It was straight forward
10 June 2026
All went well but obviously can’t rate…
All went well but obviously can’t rate unless we have a problem and how your company reacts to it
13 June 2026
New policy,after 1 day need …
New policy,after 1 day need cancelling,from 61£ refunded £41! Charges for nothing,policy cancelled one day later,before starting date !
13 June 2026
Unprompted review
Reply from RIAS
Hello,
We appreciate you sharing your experience. We are sorry to hear you were not happy with the refund amount.
The £20 set up fee is unfortunately non-refundable. This is stated before you agree to purchase a policy with us and also in your policy documents.
Kind regards, JC.
If I could give no stars I would
If I could give no stars I would. Dissatisfied isn't a strong enough comment. It's a wonder you have any customers at all!
10 June 2026
Reply from RIAS
Hello Pat,
We are truly sorry to hear of your dissatisfaction. We value your feedback and are committed to improving our services.
Please contact us if you would like to discuss this further.
Kind regards, JC.
Too many menus before one could speak…
Too many menus before one could speak to a human!11
11 June 2026
Amazing Service
My experience with Rias was amazing from the first phone call to the completion of my claim. I was kept informed of my claim and you were always able to speak to someone. They made me feel confident from the beginning of my claim and my car was repaired quickly.
10 June 2026
the buying experience and the price.
10 June 2026
My experience
My experience. It was easy they were easy to get hold of. And very good price.
10 May 2026
The people I spoke to were easy to…
The people I spoke to were easy to understand and helpful.
10 June 2026
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