Ria Health Reviews 

88
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently highlight the dedicated medical staff and approachable coaches who provide wonderful support, ensuring that everyone feels truly heard and understood throughout their recovery. Many consumers note that the combination of professional guidance, tailored programs, and useful resources makes achieving personal health goals much more manageable and effective. However, some people mentioned that certain coaching sessions felt somewhat impersonal, rushed, or lacked a clear conversational structure. A few consumers also reported frustrating experiences concerning unexpected billing surprises, appointment scheduling difficulties, or unfulfilled medication promises from the medical team.

What people talk about most

Staff

People report positive experiences with staff, highlighting that providers, coaches, and doctors are kind,... See more

Service

Reviewers highlight ambiguous aspects of service, showing deep division among experiences. While many... See more

Product

Users describe positive interactions with product, noting that the program and prescribed medication have... See more

Customer service

Consumers find customer service to be exceptionally supportive and helpful throughout their recovery journey.... See more

User experience

Customers had ambiguous experiences with user experience, reflecting varied opinions on coaching and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The medication has been helpful. The coaching sessions have not. There is not really any opportunity for a personal connection and the directives are the same each time. It is not a good use of my tim... See more

Rated 3 out of 5 stars

Got me started right away. Took a few days to get coach. Another few for meds... its been helpful but worth what I paid out of pocket since not covered under insurance... no, coaching is just like tal... See more

Rated 3 out of 5 stars

They will harass you about setting up appointments. They will want you to schedule appointments frequently. If you schedule your appointments 1 month apart you will receive tons of phone calls and me... See more

Company replied

Rated 5 out of 5 stars

Ria has an excellent setup to help address your personal health in a tailored and effective way. The providers and coaches take time to listen, understand how they can help, and set you up for long-te... See more


Company details

  1. Alcoholism Treatment Program

Written by the company

Ria Health is an Online Alcohol Use Disorder treatment program designed to help individuals cut back or quit drinking all from the comfort and privacy of their home. We use technology, medication for alcoholism, and online coaching to provide expert care and support.


Contact info

4.1

Great

TrustScore 4 out of 5

88 reviews

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Replied to 30% of negative reviews

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4.1

All reviews

(88)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Gave this a try after multiple…

Gave this a try after multiple failures! Would highly recommend. The medication they suggested changed my life!!Kristen is the best therapist I’ve had!!!

23 July 2026
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Reply from Ria Health

Thank you so much for your input and we here at Ria Health are thrilled that we were able to help you reach your goals and be a pathway for your success with our bespoke treatment. Your input is so appreciated and will be relayed to Kristen directly.

Rated 1 out of 5 stars

Terrible experience here

Terrible experience here. I came to them looking for help. I had struggled for years with alcoholism and thankfully quick cold turkey a few days before showing up to Ria Health. Once I got an appointment they were pushing various medications on me and I declined. I was willing to stay in the program, continue coaching and continued to not drink. They would not approve my medical leave from work that I took to get straight, because I didn't show up sick enough. This is another big online pharmacy.... if you aren't taking medication they punish you. Buyer beware, they are not out for your welll being.

27 July 2026
Unprompted review
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Reply from Ria Health

Hi Ryan, thank you for sharing this, and congratulations on the progress you've made — quitting drinking is genuinely hard, and staying committed to it matters more than anything else.

We're sorry the experience didn't feel like a good fit for you. Ria Health's program is built around medication-assisted treatment (FDA-approved options like naltrexone, acamprosate, and gabapentin) alongside coaching, because the research shows this combination gives people the best odds at lasting recovery. That said, treatment should always feel like a partnership, and no one should feel pressured into a specific medication. We want every member to feel heard when they raise a preference like this.

On medical leave documentation, our providers follow standard clinical guidelines to determine what a leave letter requires, and we know that can be frustrating when it doesn't match what you were hoping for. We'd genuinely like to understand what happened in your case and see if there's anything we can do. If you're open to it, please reach out to us directly at 877-908-3840 so we can look into this properly.

We wish you continued strength in your recovery.

Rated 5 out of 5 stars

Thanks Ria!

My recovery started with 80 days of rehab followed by over two years with Ria. My goal was to completely stop drinking and soon I will be three years sober.

Ria provided the coaching, medication, and support that I needed and it was all covered by my insurance.

I’m still on my recovery journey but I feel better, my doctor is thrilled how my body has healed and my marriage is on solid ground again.

My life is SO much better and Ria contributed to my ongoing success.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Ria Health

The experience with Ria Health has been great so far. The teamwork with the coach Michael Grof and the medical professional, Guylaine Dunac is unique and has been working well for me personally. I have tried other routes to control my drinking, but this has proven the most effective. Thank you!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

RIA changed my life

RIA changed my life, it was a fantastic program. I had a lot of doubts because drinking was involved in my life but genuinely this program will help you change. The coaching and medication approach is fantastic. It opens your eyes and I would recommend it to anyone who wants to reduce their drinking.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

The Coaching Element of Ria Health

The coaching element of Ria Health makes the entire program worth it for me. My coach -Bobby Uppal- is kind and considerate while helping me to set realistic and measuable goals for my treatment. I strongly recommend him to anyone in the program (especially to new enrollees).

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I would highly recommend this program to anyone wanting to re-adjust their drinking habits. Been in it 6 months and I’m very happy I did it. Lots of positive support. Moderation was my goal but they also support abstinence. Some programs are filled with rooms of sad people, where if you mess up, you’re a failure and start over. This is not that. I had online group sessions, a 1:1 coach, nurse, and MD. The staff are very nice. They also helped me find trauma therapy immediately. I’m now completing both. Medication can be extended long term or as needed or none. I plan to keep some around as-needed. Naltrexone really helped me but ya gotta want to do it and commit. The 2x daily breathalyzer graph has been motivating for me. Start it now before you make a regrettable mistake like I did.

2 January 2026
Unprompted review
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Reply from Ria Health

Thank you for sharing this — and congratulations on six months. You did the work, and it shows. We love that you called out the moderation option, that flexibility matters, and so does meeting people where they are. Wishing you continued success on your terms.

Best!
The Ria Team

Rated 5 out of 5 stars

Good program for sustained goal achievement

I appreciate the focused guidance on addressing the issues surrounding my substance abuse. Having the prescribed medication was great to create the initial breakthrough and allow a change in lifestyle over time. Michael was helpful in assisting me in changing goals for myself and helping me develop tools and strategies to combat falling back into old habits and behaviors.

20 May 2026
Unprompted review
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Reply from Ria Health

Thank you for this — we're so glad the program gave you a real path forward. That combination of medication and coaching is exactly how it's meant to work, and it sounds like Michael made a genuine difference. Wishing you all the best as you keep building on the progress you've made.

Cheers!
The Ria Team

Rated 5 out of 5 stars

Excellent experience

This has been an excellent experience for these past 11 months. The multifaceted approach with Coach,Physician and monitoring is truly the right plan for me. Great people with talent and a meaningful approach to the client.

31 May 2026
Unprompted review
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Reply from Ria Health

Eleven months — that's wonderful. Thank you for trusting us with your care. We're glad the team approach has felt like the right fit, and we'll pass your kind words along to everyone involved. Wishing you continued success ahead.

Cheers!
The Ria Team

Rated 5 out of 5 stars

Pause Button vs Easy Button

It has been important to me to hit the Pause Button and take some time to work on myself. The Pause Button is different from the Easy Button. Making a change in my life isn't easy, but it's okay to pause, take a deep breath and go to work on my mind, body, and spirit.

I give Ria a lot of credit for helping make that possible. Coach Bobby has been a vital resource, terrific coach, and life guide. His gift is appreciated.

26 May 2026
Unprompted review
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Reply from Ria Health

Real change takes courage, and we're honored to be part of your journey. We'll make sure Bobby sees this. Thank you for sharing.

Best!
The Ria Team

Rated 3 out of 5 stars

So many phone calls

They will harass you about setting up appointments. They will want you to schedule appointments frequently. If you schedule your appointments 1 month apart you will receive tons of phone calls and messages.
The coaching sessions are weird. You are better off with an actual therapist.

26 May 2026
Unprompted review
Ria Health logo

Reply from Ria Health

We're sorry to hear your experience didn't meet your expectations. This isn't the experience we want for anyone and we'd genuinely like to learn more. Please reach out to us directly at care@riahealth.com so we can make it right.

Rated 5 out of 5 stars

Ria is the best choice I made after…

Ria is the best choice I made after deciding to get help with my alcohol consumption. They give you sessions where you can learn, workbooks to utilize, group sessions, health check-ins, and coaching. Changing would have been hard by myself but the education, knowledge, tips, and support that Ria gave me was all that I needed.

24 May 2026
Unprompted review

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